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Required Travel Experience Agent
Our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What Youll Do:
Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives.

We are seeking a Senior Site Reliability / DevOps Engineer to ensure the scalability, performance, and reliability of our user-facing generative AI features.
In this role, you will bridge the gap between traditional infrastructure and cutting-edge machine learning.
You will build and maintain the high-throughput, low-latency systems required to serve AI models directly to millions of users.
This position is based out of our new Tel Aviv office.
What You'll Do:
Infrastructure Ownership: Design, build, and scale the infrastructure hosting our user-facing AI applications and inference engines.
Performance Optimization: Optimize system latency, specifically targeting Time-to-First-Token (TTFT) and total round-trip time for user requests.
GPU & Resource Orchestration: Manage and scale GPU clusters within Kubernetes to maximize utilization and minimize operational costs.
Resiliency & Fallbacks: Build robust fallback systems, circuit breakers, and rate-limiting infrastructure to handle upstream LLM API failures and traffic spikes.
Monitoring & Observability: Implement deep observability for AI workloads, tracking custom metrics like token usage, model drift, and GPU memory saturation.