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We are looking for a Commissions Team Lead to join the Finance team, reporting to our Director of Finance:
As a Commissions Team Lead you will:
Be responsible for leading commission processes to ensure accuracy, compliance, and alignment with the companys compensation strategy. You will manage the commissions team, drive process improvements, and support business stakeholders with data-driven insights. This role requires both strategic vision and hands-on execution, working cross-functionally with HR, GTM Finance, and leadership to optimize policies and deliver operational excellence.
In your day-to-day as a Commissions Team Lead you will:
Lead the end-to-end management of commission programs, ensuring accuracy, compliance, and alignment with business objectives.
Oversee the execution of commission calculations, allocations, and related financial processes.
Lead, mentor, and develop the commissions team to ensure smooth and efficient operations.
Develop and implement analytical tools to measure the effectiveness of compensation programs.
Optimize workflows and implement best practices for efficiency, transparency, and scalability.
Provide analytical support and actionable insights to leadership and key stakeholders.
Partner with HR, GTM Finance, and leadership teams to ensure seamless execution of compensation policies.
Generate periodic reports and insights to track trends and assess the impact of compensation structures.
Execute cross-functional initiatives to enhance compensation policies and streamline processes.

we are seeking a Payments Operations Specialist to support and optimize our no-touch/self-serve billing stream. In this role, you will ensure smooth customer sign-up, checkout, payment processing, and fraud prevention, while also contributing to cross-company initiatives that shape our billing infrastructure and operational scale.
Youll work closely with Product, R&D, IS, Finance, and RevOps to support daily operations, troubleshoot issues, improve processes, and drive projects that enhance efficiency and accuracy across our Quote-to-Cash ecosystem.
What Youll Do:
Manage and optimize automated billing processes for self-serve sign-up, checkout, subscription activation, and payment processing.
Monitor and support fraud detection workflows to protect revenue and customer experience, handle chargebacks and disputes.
Troubleshoot billing system issues and perform hands-on configurations and QA across platforms (e.g., Zuora, NetSuite, Salesforce).
Identify process improvement opportunities and lead small-to-medium operational projects.
Support cross-company initiatives, including M&A integrations, infrastructure upgrades, and new product/billing flows.

We are looking for a detail-oriented, research-driven Recovery Optimization Analyst with deep curiosity about payment networks, regulations, and chargeback management. You will become our company's expert on card network rules, PSP requirements, and industry best practices, directly impacting our ability to recover disputed transactions for merchants. As part of the Product Analytics team, you will immerse yourself in the complex world of payment disputes—learning the intricacies of different card schemes, analyzing PSP-specific requirements, monitoring regulatory updates, and translating this knowledge into actionable product improvements. This role is ideal for someone who loves diving deep into regulations, enjoys solving complex puzzles, and wants to become a recognized expert in a specialized domain. Responsibilities:
* Maintain comprehensive, up-to-date knowledge of card network rules (Visa, Mastercard, Amex, Discover) and monitor regulatory changes that impact chargeback disputes.
* Create and optimize dispute response content, evidence frameworks, and industry-specific playbooks based on network requirements and best practices
* Research and document PSP-specific requirements, evidence formats, and submission guidelines across different payment processors
* Analyze patterns in dispute outcomes using SQL to identify opportunities to improve cross-segment recovery rates.
* Translate regulatory requirements and industry insights into product feature requirements and optimization strategies.
* Partner with Customer Success, Product, and Engineering teams to implement improvements and enable new business opportunities (industries, payment methods, territories)
* Build and maintain an internal knowledge base to scale domain expertise across the organization.