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we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

We are looking for a Senior Applications Specialist to join the Business Applications team.
The role focuses primarily on the ongoing management and continuous improvement of existing systems and the implementation of new business applications under the roles responsibility.
The Senior Business Applications Specialist will manage application-related projects from requirements gathering and planning through implementation, testing, deployment, and post-go-live activities, while working closely with business stakeholders, internal IT teams, and external vendors.
The role will also be responsible for the ongoing management of assigned business applications, including enhancements, change requests, configuration, vendor coordination, releases, user adoption, and support.
Application support will be provided for the systems under the roles responsibility, with the goal of ensuring effective system usage, resolving operational issues, and identifying opportunities for improvement.
As the role develops, the Senior Applications Specialist will gradually take broader ownership of applications and projects, independently leading initiatives and serving as the main Business Applications point of contact for assigned systems and business areas.
Responsibilities:
Own and manage assigned business applications throughout their lifecycle, ensuring they continue to meet business and operational needs.
Coordinate and manage the full project lifecycle, including business requirements, scope definition, planning, stakeholder alignment, testing, implementation, go-live, and post-implementation follow-up.
Manage system enhancements, configuration changes, change requests, releases, and ongoing application improvements.
Work closely with business stakeholders to understand business processes, identify needs, define requirements, and translate them into application solutions.
Provide application support and user guidance, including troubleshooting issues and coordinating resolution with relevant internal teams or external vendors.
Manage and coordinate external application vendors, including requirements, open items, deliverables, timelines, issue resolution, and implementation activities.
Support testing activities, including system testing, User Acceptance Testing (UAT), defect follow-up, and validation of new functionality.
Prepare and maintain system documentation, processes, user guides, project materials, and training materials.
Support system adoption and implementation activities, including user communication, training, change management, and go-live support.
Monitor project and application-related tasks, dependencies, risks, timelines, and action items, and provide clear status updates to relevant stakeholders.
Participate in cross-organizational technology initiatives and Business Applications projects.
Support departmental and OCIO-related activities when required, including information gathering, coordination, reporting, and preparation of management materials.

As a Technical Project Manager, you will drive the planning, execution, and delivery of key cross-domain initiatives across Product and R&D. As part of our Product organization, you will act as a key connector between Product, R&D, QA, and Operations, ensuring teams are aligned and execution stays on track. You will navigate complex dependencies, remove blockers, and drive initiatives from early-stage 0-to-1 products through large, multi-quarter projects in a dynamic and fast-paced environment.

What youll do:

Lead Cross-Domain Initiatives: Own end-to-end execution of complex initiatives across multiple Product and R&D teams, managing dependencies, risks, priorities, and timelines.
Define the Solution: Take an active part in defining the solution together with the Product Lead and R&D Lead, so the plan is shaped with the people who will build it and own it.
Plan & Align: Take an active role in quarterly planning - OKRs, capacity, and roadmaps - and partner closely with Product and R&D leaders on execution plans.
Run the Delivery Discipline: Apply project management practice consistently across your programs: progress tracking, planning and timeline management (including Gantt views), capacity planning, risk assessment, and scope and change control.
Own External Commitments: Track and protect the commitments that carry an outside deadline - a client at risk, a launch date agreed with a partner - and surface their real status early enough for the organization to act on it.
Drive Execution: Turn strategy into action, resolve complex bottlenecks, and balance business priorities against technical constraints so teams can make clear, practical decisions.

A fast-growing medical device company focused on developing, manufacturing, and selling innovative devices for endovascular interventional procedures. We are looking for an experienced Planner / Buyer to join our Operations team and take end-to-end ownership of material planning and purchasing, making sure production always has the materials it needs while keeping inventory levels balanced and healthy. This role combines planning and hands-on purchasing activities in a dynamic, regulated medical device manufacturing environment.
LOCATION: Yokneam, Israel
SCOPE & RESPONSIBILITIES
Own the material planning process end to end: translate demand forecasts and production plans into a procurement and material supply plan, based on inventory levels, lead times, reorder points, and safety stock
* Set up the MRP process in Priority ERP, maintain it, and take full control of its ongoing operation and outputs
* Execute purchasing activities, including issuing purchase orders, following up on deliveries, and ensuring on-time supply
* Monitor inventory levels and incoming deliveries, proactively identifying shortages, delays, and supply risks while preventing excess inventory
* Manage ongoing relationships with suppliers and subcontractors, develop a broad supplier base with alternative sources, and maintain competitive pricing, quality, and delivery performance
* Collaborate with R&D during NPI and design transfer activities, including defining purchasing needs for new products and identifying suitable suppliers
* Work closely with the Finance team on invoice approvals, purchase order matching, and resolving supplier payment issues
* Collaborate with Production, Engineering, Quality, and Warehouse teams
* Ensure purchasing activities comply with relevant regulatory and quality requirements for the medical device industry
* Leverage AI tools for advanced analysis, automation, and continuous improvement of planning and purchasing processes

As a Technical Project Manager at Jeen, you will lead the delivery of enterprise-grade AI projects from planning through execution. Youll work closely with customers, engineering, and cross-functional teams to ensure smooth technical integrations, clear communication, and on-time delivery. This role combines strong project management skills with a solid technical background, enabling you to translate complex requirements into successful, scalable AI solutions in a fast-growing, innovative environment.

Lead complex implementations, own client relationships, and drive innovation in fast-paced environments where your technical expertise creates real business impact.

Responsibilities
Lead and manage full-cycle implementation projects, from planning to go-live
Own the client relationship from a technical perspective- requirements, customizations, installations, and version updates.
Oversee the installation of JEENs platform across dev, test, and production environments, including integration with client systems.
Collaborate with IT stakeholders and internal engineering teams.
Coordinate cross-functional project roles in a matrix environment.
Create detailed project plans, track progress, and ensure on-time delivery.
Manage and execute version updates and technical change processes with the client.

We are seeking a Material Planner to join our Supplies Planning Team. This role ensures materials are available on time to support production, maintains optimal inventory levels, and responds to changing production and engineering requirements. The ideal candidate has strong analytical and problem-solving skills, a broad understanding of material planning and logistics processes, and hands-on experience working in a dynamic manufacturing environment. You will work closely with Procurement, Production, Engineering, Logistics, and other cross-functional teams to identify material constraints, resolve shortages, improve planning processes, and ensure production continuity.

Responsibilities:

* Accountable for end-to-end consumables planning and material flow across three production sites in Israel, the Netherlands, and the U.S., from material requirements through production-line availability.
* Manage and optimize material planning processes and information systems, ensuring accurate planning data, material availability, and alignment with production requirements.
* Production control and planning: Monitor production plans, processes, and schedules, and ensure material availability in line with production requirements and BOMs.
* Drive continuous improvement of consumables planning processes by identifying operational challenges and opportunities, prioritizing solutions, and leading implementation.
* Collaborate cross-functionally with Purchasing, Engineering, Production and other operational teams to ensure material availability and resolve supply-related issues.
* Lead cross-functional material forums covering NPI, EOL, Rollovers, inventory & scrap, and material availability, driving alignment, risk mitigation, and timely decision-making
* Manage MRP activities, including material requirements, purchase requisitions, and production requirements, ensuring timely material availability
* Optimize safety stock levels to balance material availability, inventory costs, demand, lead times, and supply risks.
* Manage shelf-life inventory by monitoring expiration dates, applying FEFO (First Expired, First Out) principles, maintaining optimal inventory levels, and proactively minimizing expired materials and waste.


Attributes:

* Ability to work in a rapidly changing and dynamic environment
* Strong organizational skills
* Excellent analytical skills, precision, and attention to detail
* Ability to manage multiple projects and provide support to various departments with diverse requirements and needs