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We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team.
Job Id: 21873
If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.
Key Responsibilities
Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
Provide product feedback and technical insights to internal teams.
Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
Manage support-related projects, including training programs and release readiness initiatives.

We are looking for a talented Full stack Engineer with a strong backend and UI orientation and exceptional skills to join our Harmony SASEs forefront team, which building cutting-edge, large-scale solutions that redefine cloud security and network management.
Job Id: 22645
As part of our team, youll work with the latest technologies, solve complex engineering challenges, and play a key role in developing scalable and resilient fullstack systems. If youre passionate about innovation, cloud security, and high-performance architecture, this is your opportunity to make an impact!
We are a key player in the network security field, striving to provide the leading SASE platform in the market. Our innovative approach, merging cloud and on-device protection, redefines how businesses connect in the era of cloud and remote work.
Key Responsibilities
End-to-end features development including research, design, testing, deployment and monitoring
Contribute to technological and architectural decisions
Develop testable, reusable, and effective code to create high performance application
Analyze and improve efficiency, scalability, and stability of various components in our system
Collaborate with Designers, Product Managers, Architects and Software Engineers to deliver the best product to our customers.

Required Software Team Leader-Building Cloud Scale Email Security Product
R&D | Full Time | Job Id: 23189
Why Join Us?
Ready to shape the future of Email Security?
Join us as a Software Team Leader and take the helm of a talented development team at the forefront of innovation. If you thrive in dynamic environments, have a passion for building scalable solutions, and want to make a real impact on thousands of users worldwide! This is your chance to lead, inspire, and drive excellence in a product recognized by Gartner as a market leader.
Email Security is one of the fastest-growing domains, playing a critical role in protecting organizations against advanced threats. Wet have been recognized as a Market Leader in Gartner for Email Security, reflecting our innovation, scale, and proven success in the field.
Our platform serves thousands of paying customers worldwide, operating across multiple geographic regions and supporting a truly global user base. The system is designed as a highly scalable, cloud-native solution, built to handle massive volumes of email traffic with strict performance and reliability requirements.
We work closely with AWS to deliver top-tier performance, availability, and security, leveraging advanced cloud services and best practices to provide an exceptional customer experience.
Key Responsibilities
Lead and Mentor
Provide technical leadership and mentorship to a team of developers, fostering a collaborative and innovative environment.
Project Management
Oversee project timelines, deliverables, and resource allocation to ensure successful project completion.
Code Review and Quality Assurance
Conduct regular code reviews to maintain high code quality and adherence to best practices.
Innovation and R&D
Stay updated with the latest industry trends and technologies, and drive innovation within the team.
Performance Monitoring
Monitor and evaluate team performance, providing feedback and support to help team members grow and succeed.
Collaboration
Collaborate closely with cross-functional teams and customers to solve complex problems and innovate new features.