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At Navan, "It's all about the user. All of them." We are passionate about revolutionizing business travel by providing seamless, intelligent, and personalized experiences. As we shape the future of travel, Navan seeks a Senior Technical Product Manager to spearhead the creation and evolution of our next-generation agentic platform-an innovative foundation powered by cutting-edge AI systems designed to proactively serve and delight our users with autonomous actions and personalized recommendations.
In this role, you will lead multidisciplinary teams of engineers, data scientists, designers, and stakeholders to deliver a transformative, AI-driven platform experience. Ideal candidates will bring substantial experience in designing, developing, and scaling complex technical platforms and will demonstrate hands-on familiarity with the latest advancements in AI, including generative AI, LLMs, MLops, and agentic, autonomous platforms.
What You'll Do:
Define, drive, and create the vision, roadmap, and strategy for Navan's AI-powered agentic platform across the company.
Partner closely with engineers, data science teams, and UX designers to architect, develop, and launch intelligent, self-service, and proactive features throughout the entire platform lifecycle.
Act as a thought leader, bringing clarity and direction on the intersection of AI technology and business strategy, keeping abreast of emerging AI technologies to continually drive innovation.
Collaborate cross-functionally, aligning stakeholders across Navans AI product teams, GTM, analytics, growth, security, and infrastructure functions to ensure successful and continual platform adoption.
Set ambitious yet achievable goals, measure progress rigorously with clear KPIs, and iterate continuously based on performance and user-feedback.
Maintain deep engagement with customers, soliciting feedback, and uncovering unmet needs to inform platform improvement opportunities.

we are looking for a Travel Experience Agent.
our mission is to power the in-person connections that move people, ideas and businesses forward. We help our travelers focus on being there, not getting there and our Global Operations and Service team is central to this mission!
As a member of our quickly growing Global Operations and Service team, you will be responsible for directly supporting our users travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler - all while providing a best-in-class customer experience. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development!
What Youll Do:
Assist our travelers with best-in-class travel support through multiple contact channels: chat, call and email.
Maintain extensive supplier, destination and system knowledge.
Make quick and accurate analyses of customer needs, persona and level of urgency.
Provide accurate information for hotel, flight, car and rail bookings, as required
Support users with self-service of the platform and app where possible.
Respond to customers within SLA expectations and requirements.
Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.
Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.
Adhere to attendance policy and complete all assigned training.
Meet individual performance metrics in support of the organization and company business objectives.

We are looking for a highly skilled User Acquisition Manager to join the Navan growth team. You will own our performance activity for Navan Edge, driving growth through scalable acquisition strategies across social and search platforms. The ideal candidate is a performance-driven professional with 3-4 years of experience who can balance technical campaign management with high-impact creative intuition.
What Youll Do:
Multi-Channel Ownership: Lead the planning and execution of performance campaigns across social discovery channels.
App Growth & Optimization: Drive the end-to-end strategy for direct app-installs and web-to-app campaigns, optimizing every touchpoint from the first ad impression to the final signup.
Data-Driven Analysis: Utilize a rigorous analytical approach to monitor campaign performance, identifying areas for cost reduction, efficiency improvements, and scaling opportunities.
Agile Performance Management: Utilize a rigorous analytical approach to monitor budgets and campaign performance, identifying immediate opportunities for efficiency and cost reduction.
Experimentation & Innovation: Continuously test new audience segments, bidding strategies, and ad formats to stay ahead of market trends and competition.
Creative Strategy: Partner with creative teams to produce trend-aware video content and UGC, using data-driven insights to iterate on high-performing hooks.