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We are looking for a talented Renewal Manager to join our team in Israel. This role is critical to our customer retention and expansion strategy.
WHAT YOULL DO
Act as the sole renewal manager in Israel responsible for managing the renewal and upsell process for 150+ customers concurrently.
Run discovery calls with customers to identify current business challenges and objectives in order to position our products and services to achieve the customers goals.
Demonstrate drive and tenacity to navigate complex renewal discussions, securing renewals against various competitors or customer objections.
Identify at-risk renewal clients 6+ months before the renewal date and escalate to appropriate team members to mitigate contraction and churn within all accounts.
Handle the quote-to-close process for renewals 120 to 90 days in advance of the renewal due date.
Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts.
Partner with Israel GTM (Sales), leadership, and Customer Success to assess customer health and drive the appropriate renewal solution.
Collaborate cross-functionally with Legal and Deals Desk to create contract solutions for customers.
Develop and maintain strong relationships with our channel and alliance partners to identify and close joint opportunities.

Required Customer Success Manager
lWe are an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are the outcome of that devotion.
We deliver valuable results and insights for a fast-growing clientele of major app developers using elite programmatic user acquisition and retargeting technologies. Our ever evolving, state-of-the-art machine learning platform targets high value users in real-time at their peak potential to ensure our clients app growth.
As a Customer Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives through your industry expertise. Operating on a global scale, you will play a key role in expanding our business while ensuring the ongoing success of our clients.
With deep product knowledge, youll provide tailored best practices and strategic recommendations to our clients, leveraging your experience to maximize value. As a client advocate, you will represent our client base to guide internal strategy and deliver impact where it matters most.
We are a fantastic place to work. We reward talent. Our employees support each other to advance individually and as a team. Most of all, we exceed our clients expectations while still having fun.
Responsibilities:
Revenue Growth - Maintain, fulfill, and scale monthly client budgets, with a strategic focus on identifying and executing upsell and cross-sell opportunities across our suite of ML technologies.
Client Communication - Build and maintain strong, long-term relationships with clients through consistent, value-driven communication and face-to-face interactions.
Collaboration - Work closely with clients and our internal teams, including product and sales, to align on evolving client needs and growth opportunities.
Client Reporting and Analysis - Deliver actionable insights that help drive client decision-making and growth through ongoing analytical reviews and performance assessments.

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth. As a Customer Success Manager , you will serve as the trusted point of contact for our customers and lead them end-to-end through implementation, onboarding, and ongoing adoption of DealHub’s platform. Your mission is to drive successful implementations and go-lives, strong adoption, high retention, and long-term customer growth—by combining technical execution, strategic guidance, and strong relationship management. You will work hands-on with customers to configure solutions, lead onboarding projects, deliver training, and ensure customers realize ongoing value from the platform. You will act as both a technical trusted advisor and a business partner, helping customers translate complex technical requirements into tangible business outcomes. The ideal candidate enjoys solving technically complex onboarding challenges and excels at transforming those challenges into measurable customer value.
?What you’ll do

* Manage a portfolio of customers across different stages of the customer journey, from onboarding through renewal and expansion
* Lead and execute customer implementations
* Drive customer meetings on a daily basis, including onboarding sessions, training workshops, follow-ups, and QBRs
* Understand customer business objectives, revenue workflows, and technical environments to proactively drive value and ROI
* Serve as a trusted advisor, providing product guidance, best practices, and recommendations to optimize adoption and usage
* Proactively identify risks, issues, and blockers, and lead resolution to ensure customer satisfaction and retention
* Identify expansion and upsell opportunities within existing accounts and collaborate with Sales to execute on them