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We are looking for a Renewals Manager to own and drive the renewal experience for customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.
The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do:
You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle. You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in salesforce. Strong operational discipline and follow-through are critical in this role. You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations. You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals. You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.
About Us:
A leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 247 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

We are looking for a Customer Operations Manager to bring operational clarity, structure, and accountability to our customer base.
This role exists to ensure that the company operates based on real customer reality, not assumptions, anecdotes, or individual memory.
You will sit on the Revenue & Growth side of the organization and work closely with customer-facing teams to make sure no customer gets stuck, ignored, or lost in the system.
You will report directly to the Head of Customer Revenue.
What you will do
As Customer Operations Manager, your responsibility is to maintain end-to-end operational control over the customer lifecycle.
You will:
Maintain a clear, up-to-date operational view of all customers
Identify customers who are inactive, stuck, or at risk
Define and track clear customer statuses and ownership
Open and track action items with the relevant teams
Ensure issues are followed through and closed
Escalate unresolved items when needed
Provide clear weekly operational snapshots to leadership
Identify recurring operational patterns and breakdowns.