לוח משרות דרושים נציגי תמיכה טכנית, לחיפוש זה נמצאו 305 משרות

we are looking for students for a part-time Technical support Representative position.

The position is part-time, in shifts that include nights, weekends and holidays.

Location: Poleg, Netanya

Responsibilities
Providing Bright Data's customers with timely and accurate technical support
Independently understanding and solving technical problems using internal documentation
Clarifying problem solutions to customers and providing them with the best workflows
Interacting with other departments to clarify issues and escalate them when required

This role sits at the intersection of customers, Engineering, Data Science, GIS, Sales, Marketing, and Customer Success. You will translate validated market needs into scalable products, clear technical requirements, and prioritized roadmaps.

The ideal candidate combines strong product strategy, technical fluency, customer discovery, and hands-on product ownership, with experience building B2B technology products in data-rich or infrastructure environments.



Key Responsibilities


Product Strategy & Roadmap

Own and evolve the product roadmap in line with company and revenue goals.
Shape the positioning and evolution of Recover, EarthWorks, EO Discover, and future SaaS, DaaS, API, and AI offerings.
Prioritize scalable, recurring product opportunities over one-off customer requests.
Build business cases and define product KPIs to support investment and prioritization decisions.


Customer & Market Discovery

Conduct structured Voice of Customer research with utilities, engineering firms, agencies, and partners.
Translate customer workflows into clear problem statements, personas, and Jobs-to-be-Done.
Validate concepts through prototypes, MVPs, pilots, and market feedback.
Assess market size, adoption potential, and willingness to pay.


Product Ownership & Delivery

Translate strategy into epics, features, user stories, and acceptance criteria.
Own and prioritize the backlog based on customer value, strategic fit, dependencies, and effort.
Partner closely with Engineering, Data Science, UX, and GIS through planning, refinement, development, and release.
Coordinate UAT, define release criteria, and ensure clear traceability from customer problem to measured outcome.


Technical Product Leadership

Work across SaaS, cloud platforms, APIs, integrations, AI/ML, geospatial analytics, remote sensing, and SAR.
Translate technical capabilities into customer-facing products and workflows.
Understand architecture, data flows, integrations, and technical trade-offs well enough to work effectively with R&D.
Challenge technology-led development that lacks clear customer or market value.


Go-to-Market & Product Performance

Partner with Marketing, Sales, and Customer Success on ICPs, packaging, pricing, positioning, launches, pilots, and POCs.
Support strategic customer and partner engagements.
Track product success through adoption, retention, revenue, customer value, quality, and time-to-value.
Use customer feedback, product usage, and competitive insights to drive continuous improvement.


Product Operations

Improve intake, prioritization, release-management, and product governance processes.
Build practical templates and dashboards for roadmaps, business cases, launches, and product performance.
Strengthen coordination across Product, Engineering, Operations, Sales, Marketing, and Customer Success.

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

At our company, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute our companys front line and are our brand ambassadors, supporting our mission to accelerate the worlds transition to sustainable energy.As a Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. Weve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.
To succeed at our company, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.
מה תעשו
Confidently communicate with customers as a company ambassador through digital channels, and face-to-face to provide: Scheduling/status updates, waiter updates, and payment requirements
Educate customers on Product, our company App, and answer any questions using customer friendly language
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Facilitate test drives in service, being an ambassador for new products and support in generating additional sales
Manage arrival of unscheduled appointments and any surprises on site - ensuring smooth operations of the workshop
Manaintain a good understanding of our companys products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems.

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

we are a web application with a friendly client-office interface, which includes receipt of invoices and documents by email, by photo in the application, including WhatsApp, and turning them into automatic log commands.
we are looking for an Entry-level Customer Support Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer issues and escalate complex cases to the appropriate team
Assist customers with account setup, troubleshooting, and general inquiries
Maintain accurate records of customer interactions and transactions
Collaborate with cross-functional teams to improve the overall customer experience.

we are looking for a Global Support & Customer Success Representative.
Responsibilities:
Responding to customer inquiries across various channels
Handling, tracking, and documenting customer cases in internal systems
Coordinating with relevant company teams as needed
Meeting defined targets and service-level agreements (SLA)
Combining customer-facing communication with back-office operational tasks
Suitable for students, including part-time positions
Hybrid work model based in Herzliya