לוח משרות דרושים כלכלן / כלכלן בכיר בשפלה

The Fraud Analyst or Senior Chargeback Optimization Analyst will be responsible for overseeing and enhancing the company's chargeback management processes. This role is crucial in identifying inefficiencies related to chargebacks, card disputes, and fraud, and in driving data-driven decisions across the organization. The successful candidate will collaborate closely with multiple departments to ensure data accuracy, relevance, and effective utilization in risk-related activities. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud.

Your Arena:

1. Chargeback Management and Analysis
Review and Oversight
Review chargeback analyses performed by junior analysts, providing additional insights and recommendations.
Oversee chargeback processes for strategic customers, including managing Proof of Concepts (POCs).
Collaborate with the offsite team of chargeback analysts to ensure consistency, best practices and quality in chargeback handling.
Compare organizational performance against industry standards to ensure competitiveness.
Participate in industry forums and networks to stay informed about best practices.
Quality Assurance
Responsible for the QA done on cases. The operational methodology of what to be reviewed by others (e.g. decide what to sample).
Conduct quality assurance on case submissions to ensure accuracy and compliance with industry standards.
Review reports generated by analysts, ensuring clarity and precision.
Optimization of Templates and Evidence
Suggest and implement optimization processes for chargeback response templates and evidence/automation creation to increase win rates.
Leverage smaller reports (e.g. CS reports) into broader view and provide insights to improve our solution.
Develop and update internal policies to maintain compliance with regulatory requirements.
Provide training to team members on compliance-related topics.
2. Customer Support and Collaboration
Review and oversee customer success requests for information, leveraging deep domain knowledge to provide accurate and helpful insights.
Collaborate (and be a point of contact) with Sales, Marketing, Product, and Engineering teams to ensure they get domain related support.
3. Reporting and Documentation
Establish and enforce documentation standards to ensure consistency and completeness.
Regularly review and update documentation to reflect current processes and regulations.

Required Consultants for the Technology Risk Management Team
Description
Join Our Technology Risk Management Team as a Consultant!
Our Technology Risk Management team excels in identifying and mitigating technological risks, enhancing systems and processes to prevent potential business impacts, and minimizing risks. Leveraging local expertise and global experience in complex projects, unique methodologies, and cutting-edge technological tools, we collaborate with leading companies in technology, industry, and finance sectors. Our team partners with our US and top companies in Israel, including the largest banks and leading technology firms traded in the US.
Role Responsibilities:
Conduct comprehensive information systems risk surveys and perform both external and internal information systems audits.
Design and test IT controls, including SOX IT compliance.
Advise companies on application controls within business processes and ERP-CRM systems, establishing robust methodologies and capabilities in IT risk management, particularly concerning cloud and digital aspects.
Provide consulting on access rights and segregation of duties (SOD) roles within information systems and business processes.
Hybrid Work Environment: Work from our offices in Tel Aviv/ Beit Shemesh/ Rishon LeZion / Ra'anana, combined with working from home.