Youre a team player. You take pride in what you do and have a mindset of Im all in when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to read the room and understand the professional environment youre in.
About the position
As a Sales Manager, you will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts through the qualification of leads and deal-closing.
What will you be responsible for:
Pre-sale and Sales
Qualify SMB leads - convert them to tours and closed deals (inbound & outbound)
Understand the customers needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
Provide a suitable proposal offer (Office+AR), based on Mindspace guidelines
Follow up with the customer, maintaining a consistent, open channel
Work closely with the Community Manager to achieve smooth onboarding
Customer Success - Retention and Upsell
Analyze and optimize sales targets (Office+AR) for each SMB customer
Identify new needs/challenges for the customer and forecast future expansion
Make sure any payment issues are taken care of on a monthly basis
Execute SMB retention plan
Support the Customer Experience team in terms of member support and service
Requirements: Experience in B2B sales
Excellent team player
Strong Extensive experience working with various companies and stakeholders
Excellent oral and written communication skills
A can do approach!
Critical competencies for success:
Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are key)
Strong decision-maker: you need to be able to make considered, responsible decisions on a whim when things dont go according to plan
You must be a thorough, self-aware worker whos able to recognize errors and take the necessary steps to correct them
Getting the job done no matter the cost is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you!
Problem solver you are a highly resourceful thinker who is quick on their feet and a fast learner
Ability to gain the trust and confidence of a wide range/types of clients
Ability to work independently based on targets and goals, and raise any flags in time
Ability to adjust quickly to a fast-paced, changing environment
Ability to plan ahead with a clear focus on executio
This position is open to all candidates.