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We are looking for a Customer Success Manager on a mission to establish partnerships with our clients, based on value and ROI. These partnerships are created by securing long-lasting professional relationships, based on exceptional service and delivering the power of suite of services.
Workdays Monday to Friday
Responsibilities:
Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging solutions.
Building strong relationships with clients based on your ability to earn their trust and deliver
Proactively identifying business goals and pain points, and opportunities where can deliver even greater value for our customers.
Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
Simultaneously and successfully managing multiple client relationships.
Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

We are looking for an enthusiastic, highly intelligent individual to join our team as an account executive and spearhead our expansion in France. This role combines sales, consulting, strategic thinking, and business analysis.
In this position, you will develop relationships with potential clients, identify their unique needs and challenges, and drive the adoption of solution.
You will work with other teams to ensure a seamless onboarding process for our clients and will use insights from client feedback to improve our service and offering.
What You'll Be Doing:
Work closely with potential clients, demonstrating a consultative approach
Receive leads from and work together with our Business Development team to manage sales pipeline and follow through with presentations, negotiations, and contracts
Provide strategic analysis and critical thinking as we plan long-term expansion
Represent at industry events and sales meetings with potential clients around the world
Develop a deep understanding of the payments industry and build relationships with key players in the space
Create and articulate compelling value propositions around the solution

Required Customer Retention Account Manager - German Speaker
As a Customer Retention Account Manager you will...
Responsible for the renewal of customer subscriptions in their assigned territory; this includes customer notification of upcoming renewal, discussing changes to their contract, and providing quotes directly to customers
Manage cadence for effective renewal forecasts and projections
Drive the renewals process in collaboration with the Strategic Sales team to preserve and improve customer contracts and relationships
In collaboration with Customer Success, Finance, Legal, Deal Desk, Procurement and Sales teams, own, drive and manage the renewal process, including renewal quotes and renewal opportunities to ensure renewals are processed accurately and on-time
Identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
Actively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
Accountable for maintaining accurate customer renewal records including licenses, software expiration dates and customer contact information
Communicate effectively with customers and internal stakeholders to provide updates, resolve issues, and gather feedback
Identify accounts at risk and work to develop and execute mitigation plans.

Required New Business Account Executive - French speaker
As part of our EMEA New Business Sales Team, you will drive new revenues from different territories and verticals, by directly engaging potential new customers. You will be responsible for guiding the customer conversation and ultimately managing the sales process from lead to deal. You will be a master of gleaning insight out of the current customers operations and uncover opportunities to drive solution fit and revenues. The ideal candidate will have a working knowledge of the On-Prem and Software as a Services (SaaS) models, a strong customer service orientation, is organized, accurate and enjoys a fast-paced work environment.
As a New Business Account Executive you will...
Proactively, identify, qualify and close a sales pipeline for new logos
Cultivate sales through outbound prospecting and inbound SQLs
Work closely with the XDR team to develop the pipeline for cloud and self-hosted solutions
Lead the POC process from the SQLs to close won opportunities
Ability to articulate the business value of complex tech products
Master in building business champions
Prepare monthly and quarterly sales pipeline forecasts
Work with multiple functions such as Legal, Solution Engineering, Finance, Demand Generation to drive deal closure
Manage a sales pipeline in Salesforce and using prospecting tools such as Sales Navigator, ZoomInfo.