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We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Were looking for an Account Executive, Enterprise (French Speaking) to build a strong sales pipeline of our ideal target clients, through effective outbound prospecting. This role will report to the AVP, Account Management.
So, what will you be doing all day?
Own expansion revenue (upsell + cross-sell) across a defined portfolio of enterprise customers
Build and maintain a strong pipeline through proactive outreach, account-based strategies, and multi-threaded engagement
Identify and activate whitespace by mapping business units, markets, use cases, and product adjacencies
Run structured discovery to uncover business pain, quantify impact, and connect our company insights to measurable outcomes
Lead complex, multi-stakeholder sales cycles including VP/C-level, Procurement, Legal, and cross-functional teams
Drive multi-product sales motions across our companys platform, expanding from core use cases into high-ROI solutions
Maintain forecast accuracy and pipeline discipline, ensuring clean CRM hygiene and high qualification standards
Partner closely with Customer Success, Advisory Services, and Product to execute expansion plays while maintaining clear commercial ownership
Travel regularly across France & EMEA to meet clients, run executive sessions, and attend industry events.

we are looking for a New Business Account Executive.
As part of EMEA New Business Sales Team, you will drive new revenues from different territories and verticals, by directly engaging potential new customers. You will be responsible for guiding the customer conversation and ultimately managing the sales process from lead to deal. You will be a master of gleaning insight out of the current customers operations and uncover opportunities to drive solution fit and revenues. The ideal candidate will have a working knowledge of the On-Prem and Software as a Services (SaaS) models, a strong customer service orientation, is organized, accurate and enjoys a fast-paced work environment.
As a New Business Account Executive, German Speaker you will...
Proactively, identify, qualify and close a sales pipeline for new logos
Cultivate sales through outbound prospecting and inbound SQLs
Work closely with the XDR team to develop the pipeline for cloud and self-hosted solutions
Lead the POC process from the SQLs to close won opportunities
Ability to articulate the business value of complex tech products
Master in building business champions
Prepare monthly and quarterly sales pipeline forecasts
Work with multiple functions such as Legal, Solution Engineering, Finance, Demand Generation to drive deal closure
Manage a sales pipeline in Salesforce and using prospecting tools such as Sales Navigator, ZoomInfo

We are looking for a Renewals Manager to own and drive the renewal experience for Cynet customers and partners. This role is responsible for ensuring renewals are executed on time, with clear visibility, and with strong internal alignment, while delivering a consistent and professional renewal experience.
The Renewals Manager works closely with Customer Success, Sales, and Finance, acting as the operational owner of renewals and a point of escalation when needed. This is a renewals execution role, not a new business sales role.
What will you do
You will manage renewals end-to-end, ensuring they progress smoothly from early engagement through closure. You will coordinate communication, identify and surface risks early, and maintain momentum throughout the renewal cycle.
You will maintain clear and up-to-date visibility into renewal status and forecasts, ensuring activity and changes are accurately reflected in Salesforce. Strong operational discipline and follow-through are critical in this role.
You will lead renewal-related communication with partners and customers, working in close alignment with Customer Success Managers to ensure consistent messaging and expectations.
You will support renewal commercials in line with internal policy, including Auto-renewal, adjustments such as downsell or uplift, and manage quoting and proposals through Salesforce. Where applicable, you will collaborate with Sales on upsell opportunities connected to renewals.
You will work cross-functionally to resolve issues, manage escalations, and support collections or suspension processes when required, ensuring renewals are handled efficiently and professionally.

Required Business Partners Manager
About the Role:
Our Business Partner Manager will lead and manage our Business partners. We're looking for a strategic, analytical individual who can build strong relationships with partners and ensure their success. They need to be able to identify key issues and opportunities, create effective strategies, and drive initiatives to satisfy the needs of our business partners.
Responsibilities:
Conduct market research to identify and evaluate potential partners.
Build and maintain strong, long-term relationships with new and existing partners.
Lead presentations and demos of our platform for prospective and current partners.
Develop joint business plans with partners and ensure their effective execution.
Own sales targets for partner deals, including pipeline management, forecasting, and achieving growth goals.
Collaborate closely with cross-functional teams to implement partnership strategies and build out the partner program infrastructure.
Support the creation of business plans, sales pitches, presentations, reference materials, and other required documents.
Manage multiple projects simultaneously while meeting deadlines.
Proactively identify new business opportunities and potential partners.