Were looking for an experienced Customer Success Manager to join our team and take a strategic role in driving customer engagement, adoption, and long-term partnership success.
As a CSM, youll work closely with global enterprise clients, ensuring they gain maximum value from our AI-driven insights platform. Youll serve as their trusted advisor - helping them transform data into meaningful business impact while connecting them to our internal experts in product, analytics, and insights.
Responsibilities
Strengthen customer engagement and increase product adoption and usage.
Drive retention by proactively identifying risks and implementing success plans.
Deliver professional value by aligning customer business needs with our data and insights capabilities.
Serve as the bridge between customers and our internal teams - product, data, and insights - to ensure seamless collaboration and tailored solutions.
Lead onboarding, training, and ongoing optimization for enterprise accounts.
Conduct regular business reviews, demonstrating ROI and identifying growth opportunities.
Advocate for customers internally and influence product direction based on their feedback and evolving needs.
Requirements: 5+ years of experience in Customer Success or Account Management within Enterprise SaaS environments.
Proven success in managing global enterprise accounts with complex organizational structures.
Background in CPG, Market Research, MarTech, or Consumer Insights- a strong advantage.
Strong analytical skills and the ability to connect data insights to strategic business outcomes.
Excellent relationship-building, communication, and presentation skills.
Proactive, collaborative, and passionate about driving customer success.
Tech-savvy, curious, and comfortable engaging with AI-driven or analytics platforms.
High-level, native or near-native English proficiency (both written and verbal).
This position is open to all candidates.