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We believe every challenge is an invitation to innovate. Were looking for an Enterprise Customer Success Manager (Russian Speaker) to help us shape the future of measurement. In this role, youll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.
About the role:
As a key member of our Customer Success team, you'll partner with some of our largest enterprise clients to drive product adoption, deliver strategic guidance, and ensure measurable business impact ,all while serving as their trusted advisor and voice within.
What Youll Do
Manage enterprise accounts across technical, business, and product aspects, ensuring alignment with client goals
Own the customer journey post-sale, including training, feature adoption, and strategic business reviews
Act as the bridge between clients and internal teams by sharing feedback with Product and R&D
Provide proactive updates on product releases, changes, and relevant content
Identify and lead upsell opportunities in collaboration with Sales
Facilitate webinars, workshops, and education sessions tailored to client needs
Partner with Marketing, Sales, and Partners teams to support growth in the region.
Please apply your CV in English.

As part of the role you will have the opportunity to:
Proactively manage a portfolio of customers to deliver consistent value across the entire lifecycle, driving adoption and growth
Manage the onboarding of new customers and translate the customers Desired Outcomes into an implementation plan that will provide value in a timely fashion
Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value platform
Train customers to use products effectively
Make sure all customer issues and requests are handled in a timely manner while working in collaboration with all relevant teams (Product, R&D, Sales and Marketing)
Maintain high levels of customer engagement, including regular account reviews and performance planning
Build strong relationships with stakeholders and drive customer advocacy through case studies, referrals, and references
Actively communicate internally to address customer needs and challenges

* Entering new orders to NetSuite, and check new orders placed by OM team. Backlog ongoing maintenance including request dates, status, forecast
* Prepare daily shipping/packing plan and check it after PPWK is done. Organize and coordinate export shipments.
* Prepare DHRs for daily/weekly production plan.
* Maintain close communication with sales reps. and distributers, to check their demands and inform them about shipping schedule, delays/material issues.
* Internal communication with other departments (finance, purchasing, regulations, production control, packing, IT, service, engineering) in order to support distributers requests and improve work processes.