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We are looking for a Support Engineer to become an integral part of our Customer Support team.
We strive to ensure customer satisfaction and improve users experience. You will be working directly with the customers and closely with our services, development, and product teams.
A cloud-based, innovative software company, and our product allows pharma and medical device companies to manage their quality and compliance processes electronically.
Our ideal candidate is passionate about learning new technologies and organizing information/data, and keen on becoming a part of a growing and dynamic team. Customer success is our top value, and this role requires individuals to be customer and service-oriented.
Responsibilities:
Diagnose and troubleshoot technical issues.
A key liaison between the customers and us.
Provide technical support and communicate with our customers.
Ensure customer satisfaction and identify outstanding issues.
Prioritize cases based on criticality and sense of urgency.
Provide documentation of technical knowledge.
Identify repetitive issues and escalate it to the relevant department (management,
services, development, etc.).
Perform system testing and minor configuration support.
Provide customer training.

We are looking for a manual quality assurance engineer to become an integral part of our QA team. We strive to ensure product quality.
As a quality assurance engineer, you will lead the testing and validation strategies of our products.
A cloud-based, innovative software company, and our product allows pharma and medical device customers to manage their quality and compliance processes electronically.
Our ideal candidate should be passionate about learning new technologies, organizing information/data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team.
In this role, you will be part of a manual QA testing team, working in an agile environment.
Responsibilities:
Responsible for performance of testings during different phases of the product lifecycle: development, validation, etc.
Work closely with R&D and product team to ensure product quality.
Writing and execution of all product validation activities.

we looking for you, a talented and motivated Physicist with a strong background in thermodynamics to join our Process Group. The ideal candidate is experienced with thermal calculations and simulations, particularly in multidisciplinary machines and applications with heating elements. You will work closely with a multidisciplinary team to develop, analyze, and optimize thermal processes critical to our Advanced Manufacturing Electronics (AME) development.
Contribution:
Key Responsibilities:
* Perform thermal calculations and simulations to design, analyze and optimize the performance of machines with heating elements.
* Develop and build accurate simulation models for various components and systems.
* Improve quantitative measurements and experiment methodologies.
* Analyze and summarize experiments, push for system design, based on conclusions.
* Experiments will include systems characterization, understanding physical and chemical mechanisms, and defining critical parameters.
* Hands-on experiments execution.
* Collaborate with cross-functional teams to ensure the integration of thermal solutions into the printing system.
* Stay updated with the latest advancements in thermal analysis and simulation technologies.
* Document all findings, methodologies, and recommendations in detailed technical reports.
* Provide technical guidance and support to other team members and departments as needed.

We are looking for a highly motivated and experienced Business Intelligence Analyst & Developer to join our BI team, work with internal customers to understand and articulate business processes, map them to business intelligence requirements, and implement them into indicators, reports, and dashboards.
As a member of the BI Development and Analysis team, you will design, build, and maintain reports and dashboards to monitor company, product, and business performance and KPI's.
The BI developers work with other team members from across the world to develop BI solutions and provide support to the BI systems and ongoing advanced analysis needs.
This includes understanding the data and where to get it, extracting the data, processing it, optimizations, and turning data into insights and graphical representation in the BI platform (Tableau).
If you embrace data analytics and have the passion to transfer data into information, information into insight, and insight into smarter business decisions, your place is with us!
Role main Responsibilities:
Leading BI Projects starting from requirement analysis, design, and creating ETL processes, Tableau data sources, dashboards, and reports.
Performing in-depth analysis of our Indigo press performance
Lead iMPACT changes and deployment of new requests and fixes.
Build and define new press performance KPIs.
Develop and maintain BI platforms (Tableau)