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Our awesome Customer Support Team is looking for an additional Member. If you bring English and an additional Language, love to solve Problems, arent scared of Challenges and work great in a fun Team, then you are the One we want!

Responsibilities:
You are the first Contact Person for our Players.
Help solving technical Issues together with our QA Team.
Provide detailed Information regarding our Games and all special Features.
Player Retention.

If you're an online user (and let's face it, who isn’t these days?), you’ve likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital superhero. Step into the heart of GeoEdge , where our cybersecurity mission is powered by a vibrant and friendly work environment. Beyond being a cybersecurity company, we’re a community of smart, kind, and curious people who share a passion for quality, innovation, and user experience. Our technology safeguards publishers, app developers, and platforms worldwide by identifying and blocking harmful or misleading ads in real time. We’re looking for a Customer Success Analyst (Student Position) to join our team and help us ensure our clients’ needs are fully met, supporting GeoEdge’s ongoing success. About the Role This position is ideal for a detail-oriented student who enjoys structured, focused work and wants to gain experience in the global tech industry. You’ll be responsible for reviewing customer account data, and ensures that client requirements and deliverables are accurately represented in all internal systems and reports. This hands-on role involves content review, verifying data accuracy, identifying discrepancies, and collaborating with Customer Success Managers and support teams to ensure consistent, reliable insights that reflect true client performance and satisfaction. A technical background isn’t required, but you should be comfortable working with data, spreadsheets, and internal tools — and have a sharp eye for detail, consistency, and accuracy. What you will do
* Monitor data and content to ensure client specifications and requirements are fully and accurately implemented.
* Identify gaps, inconsistencies, or missing elements between client expectations and actual execution.
* Review datasets, reports, and deliverables to verify alignment with defined client parameters.
* Document findings clearly and provide actionable feedback to internal teams, including Customer Success and Support.
* Support the team in maintaining accurate, organized records of reviews, findings, and follow-ups.
* Contribute to continuous improvement of data quality and reporting accuracy processes.
What We’re Looking For
* Bachelor’s student in Data Analytics, Information Systems, Business Intelligence, or a related field, with at least one year remaining in studies.
* Detail-oriented and precise — you easily catch inconsistencies others might overlook.
* Reliable, organized, and methodical, comfortable working with structured and repetitive tasks that require focus and accuracy.
* Strong analytical and problem-solving skills, with the ability to interpret and validate data.
* Excellent written and verbal communication skills in English.
* Able to work independently, manage time effectively, and meet deadlines.
* Part-time student position – approximately 20 hours per week, with flexible scheduling.

As part of the role you will have the opportunity to:
Proactively manage a portfolio of customers to deliver consistent value across the entire lifecycle, driving adoption and growth
Manage the onboarding of new customers and translate the customers Desired Outcomes into an implementation plan that will provide value in a timely fashion
Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value platform
Train customers to use products effectively
Make sure all customer issues and requests are handled in a timely manner while working in collaboration with all relevant teams (Product, R&D, Sales and Marketing)
Maintain high levels of customer engagement, including regular account reviews and performance planning
Build strong relationships with stakeholders and drive customer advocacy through case studies, referrals, and references
Actively communicate internally to address customer needs and challenges

We are a global leader in hybrid cloud security. We bring a new approach that uses the attackers perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. Our Customer Onboarding Managers (COM) are the face of us to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the Cyber platform quickly and effectively, setting them up for long-term success.
Responsibilities:
* Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
* Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
* Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS. solutions to align with their business needs, providing technical expertise and recommendations.
* Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
* Educate and enable customers on our products and best practices, drive the onboarding to deliver fast time to value.
* Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
* Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
* Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
* Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
* Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.