Customer Success Operations Specialist

13/10/2026

Customer Success Manager - International

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking a highly motivated Customer Success Manager to join our team. This role is essential in ensuring our clients outside of NA (EMEA & APAC) achieve maximum value from our solutions. The ideal candidate will have a strong background in customer success, excellent communication skills, and a passion for cybersecurity.
Responsibilities:
Develop and Maintain Relationships: Act as the primary point of contact post-sales, building strong relationships with customers and internal stakeholders.
Understand Customer Goals: Provide tailored support and solutions based on customers' goals and challenges.
Customer Deployment and Onboarding: Ensure a plan is in place for deployment, onboarding, and expanded use of our platform.
Monitor Customer Health: Track health metrics and proactively address any issues or concerns.
Manage Accounts: Ensure timely renewals and identify upsell opportunities.
Feedback Loop: Gather customer feedback and collaborate with internal teams to inform product development and improvements.
Collaborate on Issues: Work with technical support and engineering teams to resolve complex customer issues.

Requirements:
3+ years in customer success, account management, or a customer-facing related role with security teams (preferably SecOps/MDR).
Proven experience managing and growing customer accounts.
Ability to manage multiple customer accounts and projects simultaneously.
Proficiency in CRM tools and other relevant software.
Excellent problem-solving and analytical skills.
Familiarity with the different products, processes and ecosystem that security teams usually have.
Proficient in written and spoken English, with the ability to effectively communicate complex ideas and technical concepts.

This position is open to all candidates.

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20/09/2026

Knowledge and Training Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Requirements:
* 2+ years of experience in Customer Success Management in a large-scale company - a must.
* 2+ years of experience designing and delivering effective training programs - a must.
* Exceptional communication, presentation, and interpersonal skills to engage and train professionals effectively.
* Professional-level English proficiency with excellent written and verbal communication skills.
* Experience in creating and managing knowledge base articles and training documentation.
* Strong research, analytical, and instructional design skills to develop engaging content for diverse audiences.
* Familiarity with learning management systems (LMS), e-learning tools, and knowledge-sharing platforms - an advantage.
* A proactive, self-driven mindset with strong organizational skills and attention to detail.
* A Can-Do approach with the ability to manage multiple projects and adapt to changing priorities. Nice to have
* Experience leveraging AI tools for content creation, such as AI training video generation.
* Familiarity with Customer Relationship Management ( CRMgreenTxtBg!) platforms and associated workflows.
* Prior experience in a fast-paced, high-growth technology company environment. Working with AI This role will leverage AI to enhance content creation efficiency, potentially through tools that assist in generating drafts for KB articles or even creating initial video scripts for training modules. However, the strategic direction, Quality Assurance, and nuanced delivery of training will remain a critical human-led function, ensuring our training is accurate, empathetic, and perfectly tailored to our Customer Care team's needs.

This position is open to all candidates.

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04/10/2026

Global Revenue Operations Project manager 25936

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

Were seeking a Global Revenue Operations Project manager to join our Revenue Operations Projects team.
The ideal candidate is a highly organized, action-oriented professional with a strategic mindset, capable of managing cross-functional initiatives across Sales, Customer Success (Post-Sales), and Overlay teams.
This role focuses on improving alignment, processes, and end-to-end sales execution across the organization.
Key Qualities Were Looking For
Project Management Expertise - Ability to define scope, set priorities, and manage timelines across multiple stakeholders.
Business Process Understanding - Strong understanding of Sales and Post-Sales processes, customer lifecycle, and operational workflows.
Cross-Functional Leadership - Ability to drive alignment across Sales, Customer Success, and Overlay teams.
Problem-Solving Mindset - Analytical thinker who can identify gaps, propose solutions, and drive process improvements.
Self-Motivated & Adaptable - Comfortable working independently in a fast-paced, dynamic environment.
If you enjoy working across teams, driving alignment, and improving end-to-end business processes-wed love to hear from you.
Key Responsibilities
This role requires a proactive individual who can manage multiple cross-functional initiatives and ensure alignment across the customer lifecycle:
Lead cross-functional projects connecting Sales, Customer Success (Post-Sales), and Overlay teams.
Drive end-to-end process alignment across the customer journey, from opportunity to renewal and expansion.
Identify gaps and inefficiencies in business flows and propose scalable solutions.
Act as a central liaison between Sales, Customer Success, Operations, IT, and other internal teams.
Facilitate coordination across teams to ensure clear ownership, accountability, and execution.
Support the definition and implementation of standardized processes, governance models, and best practices.
Work with stakeholders to define requirements, priorities, and success criteria for key initiatives.
Collect and incorporate feedback from business teams to continuously improve processes and collaboration.
Track project progress, risks, and dependencies, and provide clear status updates to leadership.

Requirements:
3-4+ years of experience as a Project Manager in Sales, Customer Success, Revenue Operations, or similar roles.
Strong experience in cross-functional project management.
Deep understanding of business processes across Sales and Post-Sales environments.
Excellent communication and stakeholder management skills.
Proven ability to manage multiple projects simultaneously and prioritize effectively.
Strong collaboration and interpersonal skills.
Ability to thrive in a fast-paced, dynamic environment.
Proactive, structured, and solution-oriented mindset.
Experience working with Salesforce (Must).
Experience in process design, documentation, and optimization (e.g., process mapping, business requirements) (Must).
Familiarity with project management tools such as JIRA (Advantage).

This position is open to all candidates.

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3 ימים

Junior Customer Success Manager

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are looking for a Junior Customer Success Manager.
This role reflects an evolution of our Customer Success function: rather than a CSM managing day-to-day account needs, this is a strategic ownership role for our hyper-growth book.
What youll do:
Manage a portfolio of 85+ startup and scaled accounts as their main day-to-day contact, keeping account health and activity current.
Drive activation and adoption after go-live, making sure customers fully use the cards, expense, and spend management features they signed up for
Monitor usage data and health signals to spot churn risk early, and escalate with a clear recommended next step
Run regular check-ins with customer admins and finance teams, and prepare business reviews for larger accounts
Own the expansion opportunities process for your portfolio: identify, qualify, and drive upsell and cross-sell opportunities.
Own the renewal process for your portfolio end to end: track upcoming renewals, flag risk early, lead the renewal conversation, and close renewals on time
Resolve customer requests and escalations in partnership with Support, Operations, and Implementation
Share customer feedback with Product and Marketing to help shape the roadmap and customer communications
Use AI tools daily to work faster: account research, call summaries, follow-ups, and reporting

Requirements:
At least 1-2 years in a customer-facing B2B role.
2-4 years of customer service experience, or 1-2 years as a Customer Success Manager or in Business Development and sales.
Clear, confident written and verbal communication (Both English and Hebrew), comfortable leading calls with finance admins and controllers
Highly organized, able to manage a high volume of accounts and prioritize using data
Comfortable with spreadsheets and usage data, and curious about what the numbers say about a customer
Experience with a CRM tool (Salesforce or similar) is required
Hands-on experience working with AI tools (Claude, Gemini) is required
Coachable and eager to learn the product inside out, and to explain why it matters to the customer
Strong team player who works well with Sales, Support, Implementation, and Product
Nice to have
Fintech, payments, or spend management background
Experience at a fast-growing B2B SaaS company
Familiarity with finance workflows such as expense management, accounts payable or accounting system integrations

This position is open to all candidates.

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05/10/2026

Customer Operations Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are looking for a jack of all trades. Someone happy to wear many hats and switch between them all day, who picks things up fast, thinks like an analyst, and brings great energy to the team.

What you will do

Onboarding: Drive the technical and operational rollout for new customers. Customize data views and reporting formats to each client's unique preferences, to ensure key insights are immediately accessible, intuitive, and actionable for their team.
Data Analysis: Analyze customer and product data, track performance metrics, and surface patterns and insights for both clients and internal teams.
Technical Support: Resolve product-related issues via email and own escalated cases end to end.
Prompt Engineering: Design, test, and refine prompts that power our product and customer setups.
Process Optimization: Monitor workflows, recommend new procedures, and roll out improvements using AI and automations to reduce friction and make our day-to-day faster.

Requirements:
Technically minded with a fast learning curve and a strong passion for AI. Hands-on experience building AI flows, custom agents, and system configurations, with experience in navigating advanced technical tools and product environments.
Strong analytical mindset with the ability to dig into complex data, uncover subtle patterns, and translate them into actionable, high-value insights for clients.
Excellent written and verbal communication in English.
Proficiency in Microsoft Excel and strong organizational skills.
Open-minded, curious team player, eager to learn and grow.
Background in a customer-facing role - an advantage.

This position is open to all candidates.

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04/10/2026

Customer Experience Specialist

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and English Speakers

we are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities:
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.

Requirements:
Proven experience in customer service/call center roles
Native English speaker / English mother tongue level - a must
Ability to work evening, night, and weekend shifts - a must
Ability to work from the office 5 days a week - a must
Excellent verbal & written communications skills
Ability to display great time management and prioritize workload while remaining organized and efficient
Familiarity with American customer service and culture
A medical and/or travel and/or Insurance background is a plus
Tech-oriented

This position is open to all candidates.

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05/10/2026

Senior Director of Service Excellence

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

This role carries full ownership of all service-related processes and performance within the organization, with responsibility for creating a unified, scalable, and high-quality end-to-end service experience for both customers and external partners/service providers. The executive will directly manage the Customer Service Contact Center, Back-Office operations, and Partner Quality functions, while ensuring alignment between operational excellence, customer satisfaction, business goals, and efficiency targets.

The ideal candidate will demonstrate strong strategic capabilities with hands-on operational expertise and have a proven track record in designing and executing company-wide service strategies across multiple customer and operational domains. Leadership in driving cross-functional collaboration, service transformation, process optimization, automation initiatives, and continuous improvement methodologies. They must be capable of defining service standards, implementing KPI-driven management frameworks, and leading organizational change in fast-paced, high-growth environments.

Responsibilities:

Lead and scale our Service Excellence organization, managing senior leaders across Customer Service and Back Office while driving a unified service vision across the company.
Own the end-to-end customer service experience, establishing service standards, SLAs, and quality frameworks, and ensuring consistent execution across all service functions.
Drive operational excellence by leading cross-functional initiatives focused on improving customer satisfaction, increasing efficiency, reducing customer effort, and expanding automation and self-service capabilities.
Manage performance through KPIs, analyze service trends, identify improvement opportunities, and lead continuous improvement initiatives that deliver measurable business impact.
Collaborate closely with Product, Operations, and Technology stakeholders to implement scalable service solutions and support business growth.

Requirements:
10+ years of progressive leadership experience managing large customer service and operations departments.
Proven ability to lead significant organizational restructuring, integrating diverse operational units into a single, cohesive structure.
Expertise in mapping, defining, and optimizing end-to-end service and operational workflows to reduce friction, eliminate manual steps, and ensure consistency across all customer and partner touchpoints.
Experience managing specialized quality and compliance teams, particularly those dealing with sensitive complaints and partner/vendor-related issues.
Proficient in establishing and managing performance through metrics (KPIs), focusing on operational effectiveness and service quality improvement.

This position is open to all candidates.

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13/10/2026

On Cloud - Customer Success Engineer

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

we are looking for a company On Cloud - Customer Success Engineer to join our growing team!
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is at the center of the hurricane being created by the revolution in artificial intelligence.
"our company's data management vision is the future of the market." - Forbes
we are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, our company takes the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality, and a team of fearless company ronauts who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our company's growth and at a pivotal point in computing history.
As a company On Cloud - Customer Success Engineer, you will be regarded as acompany technical expert specialized in deploying, supporting, and optimizing our enterprise platform within cloud environments. You will be a vital part of the company "Flight Crew" for our customers, working closely with a dedicated team of Support Engineers and Success Managers to manage all post-sales activity and ensure maximum adoption.
Your focus will extend beyond traditional support into active customer success-helping clients design, automate, and navigate hybrid and multi-cloud architectures. You will use your deep cloud-native expertise, hands-on troubleshooting skills, and client-facing mastery to help customers successfully run the company AI OS across the world's leading public and private cloud platforms.
Key Responsibilities
Deploy & Maintain: Deploy, configure, and maintain cloud services and infrastructure components in customer public and private cloud environments.
Build Trusted Relationships: Develop deep, technical, and trusted relationships with customers based on technical excellence, a customer-first mindset, and your command of the company On Cloud product portfolio.
Automation & IaC: Contribute to cloud automation and orchestration efforts using Infrastructure as Code (IaC) tools (e.g., Terraform, Ansible) and scripting (e.g., Python, Shell).
Cloud Operations & Observability: Understand and regularly interact with each cloud provider's native monitoring, logging, dashboards, and observability tools, alongside infrastructure monitoring tools (e.g., Grafana, Prometheus).
Deep Troubleshooting: Troubleshoot complex CSP instances and networks. Systematically parse logs to identify and resolve issues within the Cloud Provider that extend beyond the company AI OS itself.
Root Cause Analysis: Perform thorough root cause analysis (RCA) and post-incident reviews for infrastructure-level incidents to ensure continuous improvement and platform stability.
OnPrem/Hybrid Integration: Work with customers to integrate our company On Cloud with their existing On-Premises systems, facilitating robust Hybrid Cloud architectures.
Cross-Functional Collaboration: Partner with our company engineering, product management, pre-sales, and professional services to elevate product features, escalate unresolved bugs, and advocate for customer-specific priorities.

דרישות:
Experience: 5+ years of experience in technical customer-facing roles (Customer Success, Technical Support, Cloud Engineering, or Post-Sales) working with complex cloud infrastructure, networking, or storage solutions.
Multi-Cloud Expertise: Extensive expertise with Cloud Service Providers (CSPs) like AWS, Azure, and GCP, covering instance management, operations, and the ability to quickly ramp up on any missing provider. המשרה מיועדת לנשים ולגברים כאחד.

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3 ימים

Director of Implementation & Customer Experience

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time and English Speakers

Were looking for a Director of Professional Services & Customer Experience to build and lead the team that gets our customers live, keeps them running and grows their use of over time.
Youll lead a global team across Israel, Europe, and the US, including both managers and individual contributors. While this is first and foremost a leadership role, youll stay close to our key customers, get involved in our most strategic projects, and act as a trusted advisor to customers on both the technical and the financial side of their setup.
Youll own implementation, integration, and technical customer experience from start to finish, for new customers, for expansions, and for day-to-day technical support of customers. Youll work closely with Sales, Customer Success, Product, R&D, and Operations, and your teams insights will help shape where goes next.
This is a global role with regular overlap with US working hours.
What Youll Do:
Build and lead a unified Professional Services function that brings implementation and integration together, working in squads alongside our Customer Success Managers.
Establish a customer-facing technical Customer Experience team that serves as the first line for technical issues, bugs and questions from customers.
Partner with Customer Success Managers so they can focus on account growth, and work together to improve adoption, renewals and expansion.
Build SOWs and project plans (Gantt charts) for customer projects and turn them into a scalable standard.
Stay involved in our most strategic customer projects, especially with Enterprise and Mid-Market customers.
Own escalations and risk management for key accounts, with a clear, repeatable framework for handling difficult situations before they become churn risks.
Support the Sales team in complex deals that require your involvement.
Define KPIs and OKRs for the team, and build the processes and SLAs behind them, covering time to go-live, ticket response and resolution times, and CSAT.
Partner with the COO on scoping and pricing implementation and integration packages.
Work with the Support team to strengthen first-line technical responses through tools, knowledge and clear escalation paths.
Lead your team in building a knowledge base and technical resources, working alongside them to create the playbooks, use cases and best practices they use with customers.
Be the voice of the customer, turning patterns from the field into clear, prioritized input for Product and R&D.
Bring AI into how the team works, using AI tools to speed up implementations, ticket resolution and team management.
Coach, mentor and train the team on the new working methodology: squads, SOWs, project plans and KPIs.
Collaborate closely with Product, R&D, Operations, Sales and Customer Success to turn customer needs into product and process improvements.

Requirements:
6+ years in post-sale roles at B2B SaaS companies, such as Professional Services, Implementation, Support or Customer Experience
3+ years managing global, distributed teams, including managing managers
Proven experience leading implementations and managing projects with large customers at SaaS companies
Experience working with global Enterprise and Mid-Market customers in the US and Europe
Hands-on use of AI tools in your day-to-day work
Strong project management, organization, and communication skills, and a hands-on leader whos comfortable moving between strategy and execution, and rolling up your sleeves on customer projects when needed
Native or near-native English
Big Plus:
Experience with integration projects: ERP (especially NetSuite), HRIS, SSO, and SFTP
Familiarity with finance and accounting workflows
Background in fintech, payments or spend management

This position is open to all candidates.

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8863068

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07/10/2026

Head of Scaled Customer Success & Retention

חברה חסויה

Location: Tel Aviv-Yafo

Job Type: Full Time

We are seeking an execution-driven, data-savvy Head of Scaled Customer Success & Retention to lead the post-onboarding revenue and retention engine within our Customer Experience department.

In this role, you will lead a multidisciplinary team composed of Business Account CSMs, a Failed Payments Recovery Specialist, and a Product Reviews Specialist. You will combine people leadership with tech-touch methodologies, building automated workflows, AI-assisted outreach, and proactive playbooks that maximize customer lifetime value, protect subscription revenue, and scale our operations without linear headcount growth.

This is a builder role designed for a hands-on leader who bridges customer success, marketing mechanics, and lifecycle automation to drive measurable business outcomes.

Key Responsibilities
Team Leadership & People Management: Lead, mentor, and establish operational cadences for a team of 5 direct reports
Business-User Growth & Retention: Lead the proactive CS motion for large accounts. Define account qualification standards, accelerate time-to-value, and build repeatable playbooks that drive product adoption, upsell opportunities, and long-term retention.
Automated Failed-Payment Recovery (Dunning): Own the end-to-end failed payment recovery motion. Transform our existing outreach into a scalable, multi-channel automated system that recaptures involuntary churn at high volume.
Reputation & Social Proof Programs: Oversee the strategy for generating high-quality reviews across key platforms to drive organic acquisition and brand trust.
AI-Driven Journey Optimization: Serve as the primary revenue owner in CX for AI automation initiatives. Ensure maximum revenue conversion rather than just deflecting volume.
Trial-to-Paid Conversion: Partner with Product and Growth teams to eliminate friction points during the customer lifecycle to increase conversion from trial to paid subscriptions.

Requirements:
Must-Haves:
4+ years of professional experience in Customer Success, Account Management, or Post-Sale Revenue roles within SaaS or high-velocity tech platforms.
At least 2 years of hands-on experience designing or operating within Digital CS, Scaled CS, or Tech-Touch customer success models.
3+ years of direct people management or proven team leadership experience.
Demonstrated track record of building automated lifecycle communications and customer engagement journeys (e.g., via Intercom, automated email workflows, or in-app triggers).
Commercial mindset: comfortable owning revenue and retention metrics (Net Retention Rate, recovered revenue, churn cohorts, trial-to-paid conversion) and presenting results to leadership.
Data literacy: proficient in translating user behavioral analytics into actionable retention and growth playbooks.
Familiarity with engagement, workflow automation, and analytics tools (e.g., Intercom / Intercom Fin, Zapier, Make.com, Mixpanel, Tableau).
Full professional fluency in English (verbal and written).

Nice-to-Haves:
Experience from a B2C companies
Experience in the e-commerce landscape, dropshipping ecosystem, or Shopify platform integrations.
Background in managing customer advocacy, referral programs, or digital review campaigns.
Understanding of SaaS payment gateways, subscription billing logic, and automated dunning processes.

This position is open to all candidates.

עדכון קורות החיים לפני שליחה

8847141

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