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We are looking for a Technical Presale Engineer with a strong technical orientation in cyber security and networking.
The ideal candidate has 2-4 years of customer-facing experience (e.g., presales, solutionarchitects, technical account managers, training, or consulting), and a willingness to travel.
The role is ideal for people who combine strong technical knowledge with an energetic attitude and the ability to build strong client relationships.
:Responsibilities
We are looking for a Technical Presale Engineer with a strong technical orientation in
cyber security and networking. The ideal candidate has 2-4 years of customer-facing experience (e.g., presales, solutionarchitects, technical account managers, training, or consulting), and a willingness to travel.
The role is ideal for people who combine strong technical knowledge with an energetic attitude and the ability to build strong client relationships.
You will help execute technical presales processes and contribute as a trusted client advisor, ensuring successful solution delivery and long-term customer satisfaction.
We work in a high-paced environment, with frequently changing priorities. Hence a high degree of flexibility and adaptability is required.

We are looking for a Director of Support Enablement to lead our global enablement function. In this role, the Director is be responsible for building and executing the long-term enablement vision that elevates Support engineering performance, strengthens cross-departmental alignment (Support, Product, R&D, QA, Field, and Customer Success), and maximizes the effectiveness of our global support organization. The Director owns the full lifecycle of Support enablement: onboarding, everboarding, tooling, processes, technical content, knowledge strategy, and cross-functional alignment. This role directly impacts customer satisfaction, ticket resolution efficiency, product adoption, and internal operational excellence.
Responsibilities:
Manage a high-performing global support enablement team, including team leads, content specialists, trainers, and technical enablement engineers.
Define and execute a company-wide support enablement strategy that aligns with organizational KPIs, Support OKRs, and product roadmaps.
Act as the senior advocate for Support and customers, collaborating with R&D, Product Management, QA, Customer Success, Sales Engineering, Field Services, and Operations.
Drive cross-departmental programs that ensure Support is continuously enabled for new features, emerging technologies, and evolving customer use cases.
Lead strategic initiatives that reduce operational friction and improve Support readiness, tooling, processes, and cross-team workflows.
Own the global technical content program- including technical guides, troubleshooting playbooks, product deep dives, internal knowledge bases, and advanced training paths.
Oversee the design and delivery of scalable onboarding and everboarding programs for Support engineers across regions and seniority levels.
Partner with Product and R&D to identify gaps in usability, documentation, or feature clarity and drive corrective action.
Ensure content quality, version control, and alignment with product releases and technical standards.
Build measurable frameworks to track the impact of enablement programs on resolution time, backlog reduction, quality metrics, CSAT, and first-contact resolution.
Continuously assess support inquiries, knowledge gaps, and recurring technical challenges to identify opportunities for improvement.
Own the enablement reporting package for executive leadership, translating insights into actionable cross-functional initiatives.

Required Escalation Engineer
Responsibilities:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

Required Sales Engineer - Eastern Europe and Middle East
About Us
We help modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to to connect, engage, develop, and retain top talent. Since 2015, weve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us:
We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If thats bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, were waiting with open arms. Come join us.
What you will do ..
Prepare and develop technical demonstrations of our software in order to explain our company's products or services to prospects and customers
Discuss and invoke conversation around needs and pains in the HR tech space with customers
Collaborate with sales teams to understand customer requirements and provide sales support both before and during calls
Own all elements of the technical sales cycle
Listen to customers' technical requirements and needs and relay this feedback/information back to the product for development
Solicit and log client feedback and evaluate the data to create new sales and marketing strategies to target customers
Assist in training members of the sales team on the technical aspects of the products and services
Thought-leadership on HR topics including current and future technologies and market trends.

You are a solution-oriented sales professional with expertise in presales, software development, and crafting business solutions. A process-driven builder, you thrive on exploring solution development methodologies to deliver optimal results for clients.

You will
Operate consultative with prospects and existing customers to define their challenges and opportunities. Map these challenges to the Mine ecosystem by presenting differentiating and sustainable business value.
Full ownership to the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution. Run Security Questionnaires with prospects, and master the ability to demo vendor risk assessments.
Educate and become a trusted advisor and challenge assumptions and current status while delivering value to prospects and customers.
Present art of the possible and think outside the box approaches to implement privacy solutions.
Support technical and business discovery activities including workshops, and demonstrations, across multiple opportunities
Work closely with the sales team on account strategy and identifying additional opportunities in existing and new accounts.
Develop and deliver exceptional and engaging company/product presentations and demonstrations.
Work with all technical levels.
Be the technical product expert and advisor for customers and stay up-to-date on the data solutions competitive landscape.
Partner with Product Management and Engineering to provide feedback from the field and represent the customer perspective.
Identify and write internal and external technical collateral, like typical deployment architectures or best practices and industry standards.
Collaborate with the marketing team to generate demos, case studies, blogs, and videos.
Maintain a knowledge hub or repository of best practices, resources, and insights (API docs, code examples).

we are looking for a Sales Engineer who will bolster our Account Executives in the mid-market and enterprise territories. You'll partner with our sales pros to provide the deep technical knowledge and demonstrations that help close deals that can often range from five to seven figures.We value your unique skill set that combines engineering expertise with a salesperson's intuition. The ability to articulate solutions in a relatable way and assist in navigating technical discussions is indispensable. At the heart of your role is the fusion of impeccable technical knowledge with a keen sales awareness, ensuring value is communicated clearly and effectively.

What youll do:

You'll be a pivotal asset in the sales process, clarifying the technical aspects of offerings and how they relate to client needs.
Demonstrate product capabilities, tailored to the unique requirements and pain points of each potential customer.
Leading technical Proof of Concepts (POCs), ensuring prospects understand the full value proposition of our solution.
Work with Account Executives to define and fine-tune sales strategies, integrating technical insights.
Provide feedback to our Engineering and Product teams, sharing front-line intel about customer needs and market demands.
Engage in continuous learning, ensuring you're always up to speed on our latest product enhancements and the wider market landscape.

we are the runtime-powered CNAPP that leverages runtime data to secure our customers cloud infrastructure. our companys holistic approach to cloud security helps organizations mitigate the risks that actually matter, identify the root causes of threats in minutes and respond with context and automation. workers are spread across the globe in all departments and work together to protect the infrastructure of our customers - were a strong, emerging player in a massive and growing market, and its still early enough for you to make a significant impact. At our company, youll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth.
We are looking for an experienced Solutions Architect to join our team of expert sellers that is deeply committed to building meaningful relationships with customers, focusing on their value and thinking strategically about bringing deals to close.
Responsibilities
Develop a deep understanding of our company's cloud security products and services
Collaborate with the sales team to understand customer requirements and tailor technical solutions to meet their needs
Provide technical guidance and support throughout the sales cycle
Lead and manage the execution of POC engagements to demonstrate the effectiveness of our solutions.
Act as a liaison between the sales and product development teams, providing valuable insights from customer interactions.

You will join a new and exciting business unit with our company positioning the industrys first combined Enterprise Browser and comprehensive SASE security platform, with the industrys broadest security and compliance coverage for applications used by your hybrid workforce, regardless of whether they are at home, on the go, or in the office.
You will work with sales partners to establish relationships with customers with the goal of helping them detect and prevent advanced cyber attacks and breaches by advising them on the immense value of our companys Enterprise Browser. Our systems engineers have a deep technical understanding of cybersecurity products, integrations, and critical cyber threats facing our potential customers environments.
We need these technical guides to work with our sales teams, providing training and technical support. You build trust with our clients and teams, establish strong rapport as a trusted advisor, and build an environment where our clients feel (and are) secure. Additionally, you'll be called upon to offer feedback to our product management team on new feature requests and product improvements based on what you learn from your customer base.
Your Impact
Establish yourself as a trusted advisor to prospects and customers working with Sales Specialists and the local partners
Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions
Architect and propose validated solutions which address the identified problems in each individual environment
Delivering presentations/demonstrations to prospective and current clients, PoC (Proof of Concept), RFP/RFI response
Ensure ongoing customer satisfaction, support, and adoption
Continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)
Understand and effectively differentiate our company against the main competitors
Act as the customer advocate for any issues that require technical assistance and follow up with the customer until the issue is resolved.

Were looking for a Solutions Engineer  to join us and spread the power of our company. In this role, you will work alongside a team of our company that focus on understanding the technical business needs of our customers.
WHAT YOULL DO
Partner with the sales team to provide technical leadership to our customers and prospective customers while helping your team meet their quarterly sales targets.
Give presentations to our customers and prospective customers, such as whiteboards, product demonstrations, slides, and proof of value outcomes.
Help our customers and prospective customers plan in-depth test plans for showing the value of the company platform in their environment.
Invest time in learning new product features, industry-related developments, and broadening your overall technical skill set.
Represent our company in technical forums, such as trade shows, technical meetups, and industry events.