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We are looking for a Escalation Engineer.
Responsibilities:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

We are looking for a Sales Engineer.
As a Sales Engineer will be responsible for:
Be part of a global team of Sales Engineers.
Delivering great end-to-end integrations, working in tandem with Product, Engineering and Informing the product roadmap based on our clients needs.
Gathering information, defining, and documenting integration plans.
Partner success - working across our cross-functional team.
Creating and delivering personalized technical sales presentations.
Evangelizing the product and our network in the technical community.
Face-to-face representation at partners and conferences.
Monitoring technical performance metrics as the client ramps up.

a rapidly growing medical technology company revolutionizing hematology and cell morphology analysis. Our mission is to enable faster, earlier detection and diagnosis of blood-related diseases, ensuring patients receive timely treatment and improved outcomes. We are a collaborative, global team, and every individual at plays a role in our life-saving mission.

About the role
We are seeking a highly skilled Presales Engineer to support our global sales efforts by providing technical expertise and guidance in pre-sales engagements.
In this role, you will be a key member of the presales team, bridging the gap between our technical solutions and customer needs in the healthcare and medical device industries. You will work closely with hospital IT teams, laboratory administrators, and compliance officers to demonstrate the security, interoperability, and regulatory alignment of our solutions, supporting commercial success. This role requires a strong background in IT infrastructure, cybersecurity, and data protection.

What youll be doing
Presales technical support: Assist the sales team in understanding customer IT, security, and compliance requirements, presenting tailored solutions that align with their needs
Cybersecurity and compliance advisory: Inform customers how medical devices and IT solutions comply with global healthcare regulations, such as HIPAA, GDPR, FDA 21 CFR Part 11, and ISO 27001
Technical demonstrations and proof-of-concepts (POCs): Demonstrate the security and IT capabilities of our solutions to key stakeholders
Tenders and compliance documentation: Contribute to the preparation of technical responses to RFPs, security assessments, and vendor risk questionnaires
Cross-functional collaboration: Partner with R&D, product management, sales, and compliance teams to ensure our solutions align with technical and regulatory requirements

We are looking for a Presales Engineer with a strong technical orientation in cybersecurity and networking, 24 years of customer-facing experience (e.g., presales, training, or consulting), and a willingness to travel. The ideal candidate should be presentable, energetic, and able to build strong client relationships. Experience in elite military technology units such as 8200 or 81 is a plus, as is hands-on familiarity with security tools like SIEM.
Responsibilities:
Run Engaging Demos
o Conduct technical and non-technical demonstrations of cybersecurity solutions tailored to diverse stakeholder audiences, including CISOs, CIOs, and IT/Security leaders.
Own and Conduct POC Processes
o Lead the Proof of Concept (POC) process, from initial setup to final evaluation, ensuring client success and satisfaction.
Industry & Competitive Awareness
o Stay informed about industry trends, emerging cybersecurity threats, and competitor solutions to provide informed recommendations and maintain a competitive edge.
Technical Advisory Role
o Serve as a trusted technical advisor, guiding key decision-makers (CISOs, CIOs, IT/Security leaders) on how to address their cybersecurity challenges and achieve their strategic goals.
Collaboration with Product and Engineering Teams
o Partner with internal teams to design and implement complex solution architectures, ensuring alignment with client needs and technical feasibility.

Were looking for a Solutions Engineer  to join us and spread the power. In this role, you will work alongside a team of Wizards that focus on understanding the technical business needs of our customers.
WHAT YOULL DO
Partner with the sales team to provide technical leadership to our customers and prospective customers while helping your team meet their quarterly sales targets.
Give presentations to our customers and prospective customers, such as whiteboards, product demonstrations, slides, and proof of value outcomes.
Help our customers and prospective customers plan in-depth test plans for showing the value of the platform in their environment.
Invest time in learning new product features, industry-related developments, and broadening your overall technical skill set.
Represent us in technical forums, such as trade shows, technical meetups, and industry events.

We are seeking a Solutions Engineer to become an integral part of its team, dedicated to offering technical guidance and assistance. The ideal candidate will have the chance to cultivate connections with pivotal clients and play a crucial role in advancing the sales of our products. If you aspire to collaborate closely with our sales, product and R&D team, delivering technical expertise, demonstrations, and solutions to our customers, we would love to hear from you!

What will you do?

Providing technical guidance and support to prospects and customers
Explaining products and services to customers and work closely with them to understand their technical requirements and translate them into effective solutions
Assisting with product demonstrations, presentations and webinars
Provide training to clients, both in person and remotely, to ensure they can effectively use our products.
Respond to technical inquiries and provide in-depth information to clients
Support the closing of deals by addressing technical concerns and objections
Gather feedback from clients and the sales team to help improve our products and services

Were looking for a Sales Engineer with a strong technical background to join the growing Enterprise team.
In this role, youll serve as a trusted technical advisor, working closely with enterprise clients to understand their technical needs and design scalable, customized solutions on the platform. Youll engage in technical discovery, solution design, and implementation guidance, ensuring that enterprise clients can seamlessly integrate the company into their ecosystems.
Lead technical discovery with enterprise clients, analyzing their requirements, existing systems and technical constraints
Architect and design scalable solutions, providing guidance on best practices for integration with identity providers, CRMs, payment gateways, cloud platforms and other enterprise technologies
Work hands-on with APIs, web technologies (HTML, CSS, JavaScript), and enterprise authentication protocols (SSO, OAuth, SAML)
Act as a technical consultant during sales and implementation cycles, ensuring clients achieve a seamless and efficient deployment of our solutions
Develop proof-of-concept implementations and conduct technical demos to showcase our capabilities
Collaborate closely with product and engineering teams, advocating for enterprise client needs and influencing future platform enhancements
Build strong relationships with key stakeholders at client organizations, ensuring their needs are met, helping to secure long-term partnerships and offering ongoing support and troubleshooting assistance.