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Dustphotonics develops cutting-edge technology in Silicon Photonics which is revolutionizing connectivity and communication in the data centers. Silicon photonics is becoming a standard technology used for high performance systems, solving challenges of performance, integration, power and cost. This technology is growing rapidly also in other markets such as Healthcare, LIDARs and other sensors. At Dustphotonics, we are looking to solve the difficult problems, in a smart and simple way, by thinking out of the box, leveraging the knowledge and know-how of the team members, and work as team to create Magic. Our Company culture is characterized by accountability for our ethics, for being fair to every employee, customer, supplier and partner. We believe we must work hard and have fun on the way to success. We welcome you to join our team - Apply for your next career opportunity with us! We are looking for a software engineer to join our R&D team. What We Offer
* Collaboration with physicists and electro-optics engineers on cutting-edge projects.
* A chance to lead software efforts with a significant impact on R&D and production.
* A culture of innovation, teamwork, and fun.


Responsibilities:
As a software engineer at DustPhotonics, you will be the go-to expert for all software-related needs, driving innovation in R&D and production environments. Key responsibilities include: Development and Support Design Python -based tools for R&D and production. Develop web applications and GUIs for QC dashboards and automation systems. Automate workflows, report generation, and hardware control using Python. data Management and Visualization Create and manage MySQL databases for production and R&D. Implement Grafana dashboards for Real-Time monitoring and QC insights. Contribute to automated defect classification using image analysis. Automation and Monitoring Write automation scripts for R&D and production testing. Deploy applications in Docker environments for consistency and scalability. Set up logging and monitoring tools to ensure software reliability. Collaboration and Support Troubleshoot Python -related issues for team members, including virtual environments and package conflicts. Assist with coding challenges and mentor colleagues in software best practices. Preferred Bonus Skills Develop Machine Learning models for defect classification. Apply AI and image processing techniques for QC optimization.

Welcome to our company we are at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Who We're Looking For - The Dream Maker We're in search of an exceptional backend Engineering team leader, someone with a wealth of hands-on software engineering expertise. As part of our core product team, you'll be at the forefront of crafting a groundbreaking solution that leverages cutting-edge technology to combat fraud. Our ultimate goal is to equip our clients with resilient safeguards against chargebacks, empowering them to safeguard their revenue and optimize their profitability. Join us on this thrilling mission to redefine the battle against fraud. Your Arena - Know your impact??
* Take a leading role in the team of talented engineers, share your experience and demonstrate your expertise building our market-leading product
* Design and implement the infrastructure of the system including the ingestion, algorithms, performance optimizations, and interactive applications
* Build a highly scalable data platform for diversified and complex data flows
* Have end-to-end ownership: Design, build, ship, measure, and maintain our backend services. You build it - you own it
* Work closely with our fantastic Product team that created an industry-leading SaaS Product-Led-Growth offering
* Join us in building a professional, fun company and engineering culture with the highest standard.

We are at the forefront of fintech + AI innovation, backed by leading venture capital firms. Our mission is to build a fraud-free global commerce ecosystem by leveraging the newest technology, freeing online businesses to focus on their core ideas and growth. We are building the future, and we need you to help shape it. Before You Apply - A Reality Check This is not a steady state role. You will inherit teams at different maturity levels, with varying degrees of structure, clarity, and performance. Some functions are newly formed, others are evolving, and leadership is still hands-on with customers where needed. If you are looking for a polished organization with clearly defined playbooks, this will probably not be a fit. If you thrive in ambiguity, enjoy diagnosing complex systems, and know how to sequence change without breaking momentum, keep reading. Who We're Looking For - A Change Leader We are looking for a Director of Customer Experience to take end to end ownership of Customer Success, Customer Support, and Onboarding and Implementations - basically all customer-facing functions. This role is responsible for building a cohesive, scalable customer operating model that supports both our SMB base and a growing enterprise segment. You will be expected to diagnose what is working, what is not, and what needs to change, then lead the organization through that change with clarity, empathy, and decisiveness. This is a senior leadership role with significant influence on retention, expansion, brand trust, and long-term company outcomes. Your Arena - What You Will Own As Director of Customer Experience, you will be accountable for how customers experience us from first value through long-term partnership. Strategic Ownership - Own and evolve the end-to-end Customer Experience across Success, Support, and Onboarding, with clear ownership, escalation paths, and accountability - balancing SMB scale with growing enterprise complexity. Leadership & Team Development Lead and develop managers and senior ICs across customer-facing teams, assessing performance, closing capability gaps, and making tough people decisions to build a scalable leadership bench. Operating Model & Execution - Design operating rhythms, processes, and KPIs that drive consistency, accountability, and data -driven prioritization without slowing execution. Customer Outcomes - Drive retention, engagement, time-to-value, and customer trust while ensuring effective escalation management and reducing executive dependency. Cross-Functional Leadership - Partner with Sales, Product, Operations, and Leadership to align GTM promises with delivery, surface systemic issues, and champion customer-driven improvements.