דרושים » שירות לקוחות » Customer Success Manager @ Unitask

we are seeking a highly motivated and results-driven Customer Success Manager to join our team. As a CSM, you will be responsible for building and maintaining strong customer relationships, developing and implementing success programs, improving customer experience, and minimizing churn. You will also be responsible for onboarding and training clients, providing insights on client-to-business interactions, and handling customer complaints and requests.

The successful candidate must possess an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. Additionally, you should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success.

Design, develop, and implement FinOps and customer success programs for Azure cloud, aligning with methodology and best practices.
Serve as a focal point for cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives. Focus on cost optimization, governance, and best practices.
Stay current on Azure programs, FinOps tools and trends in the cloud industry, keeping abreast of policy changes from various cloud vendors.
Lead FinOps processes with cloud customers, concentrating on cost optimization, governance, and best practices.
Analyze and extract insights from extensive cloud billing and usage datasets using Business Intelligence (BI) tools. Monitor data patterns to identify anomalies and unplanned spikes, contributing valuable input for strategic and operational decision-making.

Were looking for a sharp, customer-obsessed team member to join our growing Client Partner function at Commit. Youll work closely with strategic customers and internal teams to help drive growth, ensure delivery excellence, and strengthen long-term relationships.
This role ensures that Commit's entire range of products and services are presented as applicable to assigned clients and ensures client needs and expectations are met - and exceeded by the company.
Responsibilities and Duties:
Establish productive, professional relationships with key stakeholders in strategic accounts.
Coordinate internal and external teams to ensure high-quality delivery and customer satisfaction.
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Proactively lead joint strategic account planning processes with customers to develop mutual performance objectives, financial targets, and critical milestones.
Act as the strategic voice of the customer internally, helping shape solutions that align with business needs.

our company offers hope to patients suffering from rare and severe diseases by forming partnerships with emerging biotech companies to accelerate access to highly innovative therapies in international markets. As the creator and leader of the global partnership category in the pharma industry, we strive to be Always Ahead and work relentlessly to bring therapy to patients in need, no matter where they live. Our values are at the core of every action we take, and we are committed to going above and beyond for the benefit of the patients we serve. We are a dynamic, fast-paced company operating in over 25 countries on 5 continents. We are looking for out-of-the-box thinkers, people who are passionate, caring, agile, and adaptive, to join us on our mission. If you are looking to make a difference in people's lives, we invite you to join us! We seek a Customer & Account Specialist to promote the company's products. Communicate with HCPs in the Center- HaSharon area (mainly cardiologists, endocrinologists, Family physicians) The CAS will increase product awareness, answer queries, provide updated and reliable information, and introduce products.
Responsibilities:
Promoting the company's products in the field, based on the BU strategy and work plan. Align and inspire to achieve business goals and KPIs, defined by the BU reporting to the team leader. Digital transformation- Engage with customers via multichannel "routes," including face-to-face meetings, online meetings, and phone meetings aligned with team leader instructions. Increase interactions via approved emails (AE) and other digital tools provided, routine usage of iPad in F2F meetings, and CLMs. Territory and customers management: MCCP update, Call plan adherence (CPA), and identifying customer needs, using digital tools in Veeva. Territory and customers "mapping"- Mapping HCPs influencers, periodically, territory sales analysis based on sales reports, and as a result, work planning, aligned with the team leader and strategy. Teamwork- share practice, constant reflection, and feedback on field work with team members and the team leader.
* Organizing appointments and meetings with specific HCPs.
* Support HCP's decision to optimize patient outcomes in an ethical way.
* Giving lectures to physicians and medical personnel (according to the MC terms).
* Raise awareness of the unit's products and scientific updates (EBM).
* Meeting both the business and scientific needs of healthcare professionals.
* Development of new initiatives, both personal in the territory and at the team level.
* Creating collaborations and establishing professional relationships with HCPs and HFs.
* Active participation in team meetings, including sharing information and best practices, reading relevant materials, and preparing presentations according to the team's needs.
* Open communication with customers and the companys functions regarding the team's products.
* Maintain a deep and current knowledge of the industry, trade association, competitors, and buyer dynamics, and focus efforts on customer opportunities.
* Working according to the company's practices, compliance codes, rules, and regulatory guidelines.
* Report any safety information received during work to the Pharmacovigilance Department.
* Attending conferences in Israel and overseas.