We are looking for a Customer Delivery Manager.
The Customer Delivery Manager is responsible for coordinating the launch activities of new clients, as well as with existing clients for new countries, categories or applications. They will work closely with the account leads and R&D to provide overall project management during the launch period, from green light through Go Live. The Customer Delivery Manager will be responsible for working with the client teams on communicating and gathering all materials, aligning decisions on configuration and documentation required to take a client live .
This position will report to the Customer Delivery Tea Lead.
Responsibilities :
Coordinate the launch of clients, including project management, technical coordination, training & communications plans
Identify, set up, and hold meetings with various internal and external teams to progress the project
Oversee and address any support and/or technical issues associated with clients during this period
Identify product enhancements, improvements, or expansions to meet the needs of customers and create value for the organization and our clients prior to launch
Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
Responsible for communication around timelines, project management & action items
Understanding of the companys products inside and out is essential
Capable of working hours Monday-Friday 11am-8pm with flexibility (Friday can end early).
Requirements: 3+ years of relevant experience working with enterprise companies
Knowledge of SaaS platforms and technology implementation in B2B environments
Bachelors or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
Knowledge of customer service practices
Great at relationship building
Excellent oral and written communication skills
Strong interpersonal and organizational skills
High attention to detail
Self-motivated and self-directed
Advanced skills:
Bachelors or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
Knowledge of technologies such as, IT networking, internet technologies, web servers and XML
Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.)
Knowledge and/or experience with Accounts Payable and Payment processes & software
Experience with Customer Relationship Management (CRM) software such as, Salesforce
Certified Project Manager
This position is open to all candidates.