לוח משרות דרושים מנהל שירות לקוחות, לחיפוש זה נמצאו 120 משרות, מתוכן 72 בלוח החם חינם!

As the company Senior Trade Marketing Associate, you will be part of driving the excellence of Sodastreams TM function around the world. You will challenge the norm, and enable the execution and measurement of our strategies through cross category work in a dynamic and fast-paced environment, working cross functionally with incredible teams and delivering our unique brand and message to both retailers and customers around the globe.
Responsibilities: 
* Develop POSM excellences and solutions to ensure Sodastream is supported with outstanding and inspiring POSM at every touch point in the shoppers path.
* Drive forward and develop retail channels trade marketing strategies and accomplish defined business objectives throughout our product categories.
* Work together with suppliers, vendors and creative POSM agencies.
* Working cross functionally with Operations, Logistics, Shipping, Marketing, Sales and Analytics teams.
* Develop, supervise, and improve procedures to ensure marketing activities are always aligned with the sales team for maximization of sales opportunities.
* Work closely with Brand Managers to excel processes linking corporate brand building and product development into trade marketing platforms to support go to market sales activation and market expansion.
* Assist in corporate projects as well as International Trade Shows.

לחברת סטארט אפ בראשון לציון דרוש /ה Customer Success Manager.

Our primary goal is to increase retention of Guestys smaller (SMB) business accounts by proactively driving value and creating successful experiences. The role will require low but extremely targeted touchpoints with a large, diverse and dynamic set of customers. The CSM/Retention Specialist will use data and analytics reports to identify high churn risk and high growth clients to nurture. He/she will renegotiate commercial agreements, drive product adoption, and increase customer engagement in efforts to keep this segment of customers highly satisfied and brand promoters.
Responsibilities: 
* Become a business, industry and technical expert on the Platform. 
* Create targeted 1:many touch points through emails, webinars and marketing initiatives. 
* Retention calling of customers who have been identified as a churn risk. 
* Understand the key business drivers of customers in this segment to create initiatives to drive increased product adoption. 
* Understand/articulate the value and advantages of over competitors to fight sales/retention objections. 
* Increase customer trust and brand affinity towards as a platform and service provider. 
* Work closely with the BI team to create the necessary alerts, reports, and customer profiles to increase platform adoption. 
* Serve as a customer success escalation point for tech support when customers raise concerns about the value of Product and Services. 
* Work with the team lead to create the best practices and processes needed to increase the MRR of the SMB customer segment. 
* Troubleshoot product problems as needed. 
* Recommend business and product solutions/best practices to support the needs of specific clients. 
* Renegotiate commercial agreements as part of the retention efforts. 
* Delegate, escalate and project manage the cross team efforts required to close specific issues internally (eg support, product, onboarding, sales).

Required a Technical Support Team Leader.
About Us: the company is the mobile-first financial network that makes the worlds favorite ways to pay and be paid instantly available through a single API and SDK.
We are bringing together local financial specialists from every corner of the world to make the 100s of ways people pay available around the world, so that eCommerce merchants, gig platforms, challenger wallets, remittance platforms, online lenders, and even traditional banks can break free of their old infrastructure and limitations and create new mobile-friendly solutions to make payments faster and smarter. Founded in 2015, Rapyd is already global, with offices in London, Singapore, Silicon Valley, and Tel Aviv. Rapyd is venture backed and has raised multiple rounds, and currently has funding for a good runway and global expansion.
At the company, we believe in straight talk and quick decision making, fast execution, and simple elegant solutions.
We invite you to become a member of our global growing start-up.
As a Technical support TL you will be responsible for: 
* Leading entire global support and NOC teams. 
* Become the first escalation process for any technical issues 
* Working closely with clients and internal partners to ensure system stability. 
* Develop Monitor tools for the production environment. 
* Responsible for team recruitment.
* Working closely with R&D, DevOps and PS team for problem-solving and escalations. 
* Analysis of call logs in order to discover any underlying issues or trends.

We are looking for a talented Customer Success Director to join our fast-growing startup.
We provide a SaaS solution for our customers to help speed-up and streamline their innovation and technology evaluation programs.
As the customer success director, you will manage a team of customer success managers and will be responsible for all our customer base implementations, upsales and renewals to ensure we meet the companys revenue targets.
You and your team will serve as the trusted point of contact for our customers, beginning from last stages of sale and through onboarding, project success and renewals.
You will proactively engage accounts to ensure optimal leverage of the product and its best practices towards customer's business goals, thinking outside the box for ways customers can increase business value and drive long term customer success.
RESPONSIBILITIES: 
* Lead the Onboarding, Training, Education, and Implementation to show demonstrated value to the customer.
* Handle support requests and maintain daily interactions to establish strong relationships and get a clear understanding of the customers needs. 
* Collaborate internally with support, engineering and product to escalate customer issues as appropriate. 
* Serve as internal advocate for customers needs and requirements to influence the product roadmap.
* Monitor customer value and utilization trends, including regular customer health checkups and proactively act upon them. 
* Define and drive constant improvement of the customer success processes and collaboration across the organization. 
* Prioritize and balance customer needs based on available resources. 
* Define, track and report on key performance metrics defined for your team; Build best practices for the customer journey milestones. 
* Mentor, guide and grow your team.