לוח משרות דרושים נציגי תמיכה טכנית בתל אביב יפו, לחיפוש זה נמצאו 76 משרות

We're looking for someone who combines outstanding customer-facing skills with a strong technical mindset. Someone who learns fast, adapts quickly, and enjoys understanding how systems work. This is not a script-based support role - we're looking for a proactive problem solver who takes ownership, thinks independently, and is always looking for better ways to help customers succeed.

You will work directly with customers, help them get the most out of the platform, troubleshoot issues, provide training and guidance, and become a product expert who can confidently support organizations of all sizes. You'll also play an active role in improving internal processes, sharing knowledge with teammates, and helping shape the customer experience as we continue to grow.

Working Hours: Flexible shift-based role supporting a 24/7 customer operation, including evenings, nights, weekends, and holidays, in accordance with local labor regulations.

Key Responsibilities
Serve as a primary point of contact for customers via email, chat, phone, and Zoom.

Troubleshoot product issues, provide guidance and training, and help customers get the most out of the platform.

Quickly develop deep product knowledge and become a trusted advisor for customers.

Manage customer requests from investigation through resolution, escalating when needed.

Collaborate closely with Customer Success, Product, Operations, and Support teams.

Document knowledge, share best practices, and contribute to process improvements.

Identify opportunities to improve customer experience and internal workflows.

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.
The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.
You will:
Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
Maintain a high level of product knowledge to effectively address customer questions and concerns.
Document all customer interactions and resolutions accurately and thoroughly in the companys CRM system.

Required Customer Support Representative
What you'll do:
Respond to operational support requests from affiliate managers and IBs across regulated iGaming and Finance clients, by chat, email, and scheduled call.
Investigate platform questions end to end. Reproduce the issue, identify the root cause, and either resolve it or hand off cleanly to the Integration Engineering team.
Maintain and improve internal knowledge base entries based on the questions clients actually ask.
Partner with Account Managers to keep them informed of any client signal worth escalating, before it becomes a retention conversation.
Surface recurring product friction to the Product team with the evidence to make it actionable.

We are expanding our Customer Support Engineering squad with a key hire who will be essential in driving the accessibility success of our enterprise partners.

In this role, you'll engage directly with customers to untangle deep technical challenges within our tools and adjacent tech stacks. You will take ownership of your ticket queue-reproducing complex issues, documenting bugs, and implementing creative workarounds-while also monitoring self-service channels and building out our internal knowledge base. This is your opportunity to collaborate with Product, Engineering, and Sales to shape our roadmap and ensure our users thrive.

You'll be part of a highly skilled, innovative group of support experts and technical account managers who are truly motivated by our mission and the fast-paced nature of the accessibility domain.

Your Impact

Provide expert technical support to our enterprise customers, resolving complex issues and ensuring smooth implementation of our accessibility tools via tickets and occasional meetings.
Manage a personal queue of support tickets, prioritizing by urgency and business impact.
Reproduce customer issues, devise and implement workarounds, and file well-documented bugs.
Educate and empower customers by creating code and framework examples and documentation.
Collaborate with Engineering and Product to escalate bugs and customer-requested feature enhancements.
Contribute to internal knowledge bases and processes, streamlining support workflows and improving team efficiency.

As a Technical Support Engineer you will

Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

Were looking for a proactive, customer-focused Support Specialist to join our growing team in Israel. In this role, youll work directly with customers around the world, solve real-time challenges, and collaborate closely with Product, CX, and R&D teams to deliver an exceptional customer experience.
If youre tech-savvy, curious, and enjoy helping people in a fast-paced startup environment - wed love to meet you.
Responsibilities:
Troubleshoot and resolve technical issues, ensuring quick and effective solutions to enhance customer satisfaction.
Develop and implement strategies to improve support operations, including creating helpful content and guides for both customers and team members.
Proactively engage with customers to optimize their account usage and product experience, guiding your team to do the same.
Act as a trusted advisor to key clients, offering clear, friendly, and professional responses to inquiries while leading the team by example.
Fostering an environment of continuous improvement and high performance.
Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction targets are met or exceeded.
Collaborate with cross-functional teams to relay customer feedback and identify opportunities for product improvement.

Were looking for a Technical Support Engineer to support customers through technical POCs, onboarding, and ongoing use of our autonomous security platform. Based in Israel and working closely with R&D and DevOps, youll provide real-time support to North American customers. This is a hands-on role for a cybersecurity technical expert comfortable troubleshooting and resolving issues directly with customer teams.

Responsibilites
Serve as the primary technical point of contact during customer POCs - supporting deployment, configuration, and troubleshooting so prospects see value fast.
Own technical onboarding for new clients, guiding them through setup, integrations, and initial configuration of the platform.
Provide ongoing technical support to live customers, diagnosing and resolving issues across the product and its integrations.
Run live technical calls with customers over Zoom, Meet, or Teams, and support them asynchronously via email, Slack, and our ticketing system.
Triage, reproduce, and document bugs and feature requests, and escalate to R&D and DevOps with the technical context they need to act quickly.
Work closely with Israel-based R&D and DevOps teams as the connective layer between customer environments and the engineering roadmap.
Build and maintain internal and customer-facing documentation, runbooks, and troubleshooting guides.
Track support activity and flag trends or recurring issues that point to product or process improvements.
Contribute to the development of our global support framework and team, while establishing operational procedures and evaluating technical tooling.

As a Technical Account Manager , you sit at the intersection of customer engineering, security operations, and product. You own the post-sales technical relationship for a set of our most important customers, from onboarding through adoption, through the moments that actually matter. In critical situations, you're the person customers call. You help them understand what's happening, why it matters, and what to do next.

This is a hands-on, deeply technical, high-trust role. It's not a support escalation path, it's a strategic one. You'll shape how customers succeed , and you'll shape product by bringing the reality of SOC analysts, detection engineers, threat hunters and incident responders back to our R&D and product teams.



What You'll Do

Be the technical and security authority customers trust

Own the post-sales technical and security relationship for a portfolio of customers, acting as their primary trusted advisor.
Lead onboarding and implementation, data indexing, detection onboarding and tuning, environment configuration, end to end.
Diagnose and resolve complex issues across log pipelines, cloud integrations, detections, automations and permissions.
Partner directly with customer security teams, cloud engineers, and security leadership during investigations and escalations.
Assist customers with building custom AI skills within the platform to solve their pain points.
Drive real adoption, not just go-lives

Conduct technical health checks and lead business reviews with a bias toward action.
Monitor customer health proactively, identify risks early, and intervene before they become problems.
Help customers unlock the full value , not just check a deployment box.
Shape the product from the field

Work directly with engineering and product teams to escalate issues and push them toward resolution.
Translate what you see in the field, real patterns, real friction, real gaps, into product influence.
Be the voice of the customer in rooms where roadmap decisions actually get made.
Advocate for the shift in the industry towards agentic detections and leveraging AI skills to solve security teams' pain points.
Show up in person when it counts

Travel to customer sites for key engagements (~25% of the time).

Were looking for a Technical Account Manager youll be the bridge between our customers and our technical teams - owning relationships, solving problems, and helping our customers maximize the value of Nomas cutting-edge security platform

This role is perfect for a highly technical, customer-obsessed individual who thrives on building deep partnerships and advocating for the voice of the customer across the organization.

What Youll Do

Customer Success Partnership: Be the primary technical point of contact for our customers, helping them achieve security outcomes and navigate complex environments.
Technical Guidance: Provide hands-on support, configuration advice, and best practices for integrating and deploying our solutions.
Cross-functional Collaboration: Work closely with Product, Engineering, and Security to channel customer feedback and improve the platform.
Problem Solving: Troubleshoot issues, lead technical deep-dives, and escalate where needed to drive resolution.
Relationship Management: Build trust with key stakeholders, manage expectations, and ensure long-term customer satisfaction.

We are looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.

We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable person focused on continuous learning and growth to push themselves and our team forward. If youre process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.

Responsibilities
Assist customers via phone, chat, and email, delivering fast, friendly, and effective support.
Handle travel-related inquiries, from policy questions to real-time trip assistance and claims guidance.
Resolve issues efficiently, ensuring a seamless and positive customer experience.
Maintain high performance metrics, including response time, resolution speed, and customer satisfaction.
Work collaboratively across teams and departments to help solve any matter at hand.