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Real-world experience in a leading fintech company
Exposure to international financial systems and products
Structured career path into tech/business roles (Customer Success, Account Management, Sales)
Significant impact from day one youre not a helper, youre a growth driver
Competitive compensation with performance bonuses
Key Responsibilities:

Manage a portfolio of business clients (mostly SMBs)
Conduct proactive outreach calls, emails, follow-ups
Understand client needs and current usage
Propose relevant solutions: license upgrades, add-ons, infrastructure/API solutions
Qualify high-value opportunities and hand over to senior sales for complex deals
Document every interaction in the CRM with clear follow-up actions

The Customer Onboarding Specialist is responsible for creating an outstanding onboarding experience for new business clients. This role ensures that new clients are smoothly integrated into the company's ecosystem by effectively communicating product knowledge, facilitating seamless collaboration with internal departments, and proactively addressing client needs during the initial stages of their journey.



Key Responsibilities:

Serve as the primary contact for new client onboarding, ensuring a welcoming, efficient, and engaging introduction to the company's products and services.
Conduct detailed product training sessions and onboarding tutorials to ensure clients thoroughly understand product capabilities and interfaces.
Act as a liaison between new clients and internal teams (Sales, Account Management, Technical Support, Finance) to streamline client integration.
Proactively identify and address client questions and potential issues, ensuring satisfaction and optimal product utilization.
Track onboarding progress, provide regular updates, and maintain comprehensive documentation for ongoing improvement and future reference.

We are seeking an exceptional leader to build, manage, and scale our Customer Service and Technical Support department. Reporting directly to our Chief Revenue Officer (CRO), you will take ownership of transforming our current technical support unit into a proactive, customer-centric service and support operation that drives customer satisfaction, retention, and growth. This role is highly hands-on, requiring direct involvement in daily operations, strategic initiatives, team mentoring, and execution excellence.



Key Responsibilities:

Manage, mentor, and develop a cohesive team focused on delivering outstanding customer experiences (currently 3 team members).
Redefine and optimize service and support processes, establishing clear standards for quality, efficiency, and customer-centricity.
Implement and leverage cutting-edge AI-driven customer service technologies, integrating them seamlessly into our workflows (e.g., ChatGPT or other relevant tools).
Collaborate closely with Sales, Customer Success, Product, and Technical teams to ensure alignment, knowledge sharing, and seamless customer journeys.
Establish and monitor KPIs and service standards to continuously evaluate and improve departmental performance.
Drive a culture of proactive customer engagement, feedback collection, and continuous improvement.