לוח משרות דרושים מנהל לקוחות

We are seeking a seasoned and strategic Global Director of Renewals to lead our team of Account Managers.
This role is instrumental in driving subscription renewals and uncovering upsell opportunities that contribute to the long-term success and growth of our customer base.
As a key member of our revenue leadership team, you will take full ownership of the global renewal lifecycle, ensuring our customers not only stay but expand their partnerships with us.
This position requires a results-driven leader who excels at building customer trust, collaborating cross-functionally, and fostering a culture of excellence and accountability.
Location: Giv'atayim (Hybrid - 2x a week in the office)
Responsibilities:
Manage the Account Managers team
Ownership of the subscription renewal process with existing customers.
Meet and exceed renewal ratio targets.
Identify upsell opportunities and maximize the customers' lifetime value.
Developing strong relationships with customers, connecting with key business executives and stakeholders.
Work closely with Customer support, Engineering, Product & Customer Success teams to ensure customer success.
Responding to customers requests for information about proposals and quotes.
Develop business and technical proficiency with all solutions.
Monitor customer satisfaction across service lines.

Bulls Media is seeking a talented Account Manager to join our team. The ideal candidate will be responsible for managing client accounts, fostering strong relationships, and ensuring that our clients receive top-notch service. This role requires a strategic thinker who can effectively communicate with clients and internal teams, ensuring that projects are completed on time and within budget. With a focus on achieving client satisfaction and driving business growth. This position will play a key role in the success of our media campaigns. Responsibilities:
* Exploring new opportunities and hunting for new partners in different regions.
* Manage a portfolio of client accounts, acting as the primary point of contact for all inquiries and communications.
* Develop and nurture long-lasting relationships with clients to enhance client satisfaction and retention.
* Collaborate with internal teams to ensure timely delivery of all projects and services.
* Analyze account performance and provide clients with actionable insights and recommendations for improvement.
* Prepare and present reports and presentations to clients and internal teams showcasing campaign performance and future strategies.
* Identify potential upsell opportunities and contribute to the growth of the client accounts.
* Resolve any issues or concerns raised by clients in a timely and professional manner.