לוח משרות דרושים הייטק מחשבים ורשתות לדוברי אנגלית

We are looking for an IT support engineer to help build a robust service that enables trusted cancer diagnostics for all.
Responsibilities:
Maintain and improve the technology used by the company
Manage endpoints, servers, and services
Participate in equipment purchase
Collect evidence (logs and metrics) to comply to the standards Ibex adheres to
Test and examine staff complaints and support teams to remediate
Ensure that systems are safe and secure against cybersecurity threats

Our company is a fast growing startup in the sales automation space, backed by top-notch investors.
We help some of the best GTM teams in the world perform better by easily creating failure-free, interactive, and personalized demo experiences for B2B buyers at every stage of the customer lifecycle.
We are a young company that values culture, grit, transparency, and excellence.
We put our founding members at the very heart of our company and are looking for proactive self-starters who are excited about building within a new, rapidly growing and still to be defined category.
The customer professional service and enablement team focuses on reducing complexity and increasing customers time to value with our company.
The team is responsible for providing technical guidance, advanced solutions, and best practices for demo creation.
The team assists customers in asset creation from start to finish, while also enabling them to focus on execution and long term maintenance and success.
The ideal candidate will improve collaboration, provide an outstanding top-level experience, and accelerate team productivity.
Designing solutions in our company that cater to customers specific needs.
Assist customers in setting up/enabling new product features.
Helping answer customer questions, and troubleshooting where necessary.
Assisting with the initial implementation for the customer and assisting in the handover to the Customer success team.
Stay up-to-date with product updates and best practices to effectively address customer inquiries.
Contributing with documentation and building our customer specific configuration knowledge base.
Collaborate with cross-functional teams, including product developers, to identify complex customer issues.
Identify trends and patterns in customer issues and provide insights to relevant teams for continuous product improvement.
Act as a liaison between customers and internal teams, advocating for customer needs and providing feedback to improve customer experience.

We are actively seeking an accomplished IT professional to lead our Global IT department. In this pivotal role, you will provide strategic oversight for all Information Technology functions within our company.
Leading a team of IT managers, you will be responsible for steering the company's technology operations, driving the implementation of cutting-edge IT systems, and shaping comprehensive IT policies.
Job Descriptions:
Oversee all technology operations (e.g.global IT services: network, security, help desk, system) and evaluate them according to established goals.
Manage the global IT departments teams, distributed across multiple regions and sites.
Responsibility for computing and communications infrastructure in the organization.
Responsibility for designing the company's IT strategy to support business activity.
Analyze the business requirements of all companys units to determine their technological needs.
Purchase efficient and cost-effective IT equipment, software and services.
Inspect the use of technological equipment, software and services to ensure functionality and efficiency.
Subcontractors and consultants management.
Interact and cooperate with managers and stakeholders on every level across the organization.
Ability to combine between technological improvement and the business needs.
Control IT budget.

We are looking for an Experienced Help Desk Engineer as a part of the IT team, supporting 400 employees and responding to all helpdesk tickets in a dynamic environment.
The ideal candidate will be self-motivated, enthusiastic, and work well as part of the local IT team.
If you have a strong technical orientation and experience as an IT Helpdesk this is a great opportunity for you! If you enjoy working for an IT-centric company with the newest technology, surrounded by great people and a cool environment.
Responsibilities:
Support IT-related incidents \ requests of users and support existing systems and services.
Maintaining an inventory of IT assets, setting up new users, and assorted other IT-related tasks plus general maintenance of all hardware \ software.
Stay user-focused and quickly respond to technical requests either by phone, mail or in person while documenting in the helpdesk ticketing system.
Diagnose and resolve technical hardware \ software issues in a mixed Windows \ Mac environment.
Identify and escalate situations that require urgent attention.
Follow up with customers, provide feedback and see problems through to resolution.

DevOps Architect, Infrastructure Operations is a new role reporting to our Director, DevOps.
We are seeking someone who will design and implement best-in-class designs and practices across the SaaS application and infrastructure to ensure high availability, and reliability of systems and applications, and streamline the workflow of DevOps.
YOUR DAY-TO-DAY ROLE:
Define and establish cloud architecture best practices, collaborating with software engineering teams.
Write HLD and LLD technical specs for new features and products
Optimize cloud resources for performance, cost-efficiency, and scalability.
Conduct design and Production Readiness Reviews, ensuring system observability, scalability, and reliability.
Implement robust security measures and ensure compliance with industry standards.
Create technical specs, and documentation, and monitor/troubleshoot cloud infrastructure.
Stay updated on emerging cloud technologies, providing leadership and mentorship to the team.
Act as a thought leader in cloud architecture, contributing to industry forums and guiding internal teams and clients on cloud adoption strategies.
International Travel at least 1x per quarter (As world events allow)
Pager/On-Call Duties which may include nights/weekends

We are looking for a Technical Account Manager.
What Youll Do:
Provide technical guidance and support for the customer success team, taking the lead with customized integrations, stream tests, data validation, and technical solution definitions.
Running SQL queries and looking at code samples to speed up the project definition process and assist the Customer success team during their day-to-day routine.
Technical subject matter expert for WSC Sports platform during customer calls and presentations.
Maintain ongoing technical discussions with the customer across all levels.
Work with Product and R&D teams to capture and articulate customer and prospect special integration needs.

We are looking for a Technical Supervisor.
What youll do:
Oversee all the operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating bugs while following escalation protocols.
Provide Tier-2 technical support within the desired SLA while ensuring that customer satisfaction goals are achieved.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, opening JIRA tickets to R&D production teams, raise flags about wide and urgent issues.
Monitor our infrastructure services, servers and queues using our dashboards and internal system tools.
Full-Time position, working in 24/7 shifts, including weekends and holidays

We are looking for Video Operations.
What youll do:
Oversee all the video operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues.
Full-Time position, working in 24/7 shifts, including weekends and holidays.

We are seeking a brilliant Senior QA Automation Developer to join our team.
This position is extremely challenging and requires a lot of effort, agility and knowledge of code security and quality in general.
You will make a remarkable impact on our SAST product quality and on the entire security application industry.
We are looking for versatile Quality Automation Developer enthusiasts. If you are up for the challenge, come and join us!
Responsibilities:
Design, build, develop and maintain efficient, reusable, scalable and stable Automation Framework.
Review, test, and verify the product to quality and security standards of the industry.
Ensure to provide key measurements of performance, quality, and responsiveness of the applications.
Think out of the box how to plan, design test documents and plans.
Be passionate about Quality in general.
**Working in a hybrid model! ( two days from the office, three days from home. )**

We are looking for a Tier 1 Support Agent.
As Tier 1 support agent, you will serve as the front line to our valued customers. Youll receive, analyze, and resolve customer requests via our live chat and ticketing system.
You will communicate with customers, to help them create websites by asking technical and professional questions.
Our work environment is agile, as products and apps are continuously being developed and require ongoing support.
Youll learn about our technology and collaborate with support professionals from around the world to improve the creative process that defines tomorrows web.
Responsibilities:
Receive, analyze, and resolve customer requests via live chat and ticketing
Determine the best course of action that will lead to the quick and successful resolution of customer requests
Solve customer problems in a professional, empathetic, and courteous way
Continuously learn about our new features and apps in a highly dynamic environment.

We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.

We are looking for a Senior IT Administrator.
The ideal candidate is an experienced IT person who is passionate about IT. You will be responsible for overseeing, handling, and directing the day-to-day operations and activities of an Information Technology functional unit.
Responsibilities:
Lead the support efforts and ensure IT services run smoothly and effectively by creating and maintaining SLAs, end-user training, technical documentation, and end-user knowledge base.
Responsible for the new projects: LDAP, NAC services, VMware (vSphere- new/old), Cyber Security processes, Vlans and VPN changes.
Oversee compliance globally in terms of IT, devising and establishing IT policies.
Identify the need for upgrades, configurations, or new systems and equipment.
Track and maintain hardware and software inventory.
Lead large IT projects, including the design and deployment of new IT systems and services.
Troubleshooting capabilities with Windows, macOS, and networking equipment, specifically Fortinet.
Understanding of MFA and SSO concepts
Experience with SaaS applications, specifically Google Workspace and JumpCloud.
Excellent communication skills both written and verbal in Hebrew and English.
Friendly!

We are looking for a Senior Devops Engineer.
As a Senior DevOps Engineer, you will be part of a dynamic DevOps team not being limited to a single job, but rather working across all areas of the R&D team including multi-cloud, security, database, infrastructure as code, CICD, containerization and more. You will have the freedom to explore and implement the newest technologies while collaborating with some of the best and friendliest people in the industry! What are you waiting for? Come help mold and structure one of the core, fundamental teams of R&D.
Responsibilities:
Design, Build and maintain top notch cloud infrastructure architecture on AWS and Azure with infrastructure as a code approach.
Design, Implement and manage CI/CD workflows.
Researching and Implementing new technologies to expand engineering capabilities in both production and development environments.
Interface and work closely with various R&D stakeholders (Architects, Developers, QA).
Be part of product architecture and infrastructure design making sure that High availability, Monitoring and Security are in place.
Supporting other DevOps engineers & Developers by providing necessary training, advice and mentorship.

We are looking for a Technical Enablement Specialist to lead the Training and Enablement efforts within our growing Engineering group.
In this role, you will be responsible for designing and implementing programs and initiatives to ensure that our team has the skills, knowledge, and resources needed to be effective and efficient. You will be utilizing your management skills, technical skills, communication skills, and leadership to partner with stakeholders from across the organization and support these efforts.
Responsibilities:
Contribute to the technical enablement strategy by developing scalable and interactive learning programs.
Manage logistics, resource contributors and drive creation of enablement assets (presentations, lesson plans, courses, virtual training, self-learning, labs etc)
Support the implementation of the onboarding enablement plan for technical members
Identify opportunities for continuous learning and improvement. Support a consistent culture of Tech education and professional growth
Support and improve our Engineering Knowledge Management practices and platforms Improve productivity of engineers transitioning from one team to another
Collaborate with ENG leadership to build programs that will meet the current and future needs of our engineers in different roles
Evaluate programs for areas of improvement that lead to measurable outcomes (e.g. a reduction in new hire ramp up time) and implement improvement plans into training programs
Stay up-to-date on industry trends and best practices in learning solutions