דרושים » תוכנה » Technical Account Manager

We are looking for a Technical Customer Success Manager.
What Youll be Doing:
Collaborate closely with our sales team to facilitate technical engagements with key customers, ensuring precise identification of requirements and successful delivery of their success criteria.
Own the overall relationship with assigned clients, including managing onboarding, implementation, training, driving increased adoption and outcomes leading to renewals, expansion, and maintaining high levels of customer satisfaction.
Provide technical guidance to customers throughout post-sale delivery processes, addressing any complex technical support or inquiries.
Foster strong, collaborative relationships with clients, acting as a trusted advisor and bridging the gap between client needs and technical implementation.
Work in synergy with various departments, including Product and Engineering teams, to resolve customer issues promptly and leverage valuable customer feedback for product enhancement.
Cultivate a profound understanding of web scraping and web data domains, becoming an expert in utilizing our technology to help customers achieve their business goals.

We are looking for a Technical Payment Product Manager who will join our amazing Product group responsible for all of our Payment Services and related Products.
The Technical Payment Product Manager will lead key Integration Projects and explore new frontiers of Payment-related products.
The Technical Payment Product Manager Will Report to the Payments Services Team Leader.
IN THIS POSITION YOU WILL:
Work closely with Customers (internal and/or External), Sales,Business Development and customer success teams to define business requirements and scope of implementation. Serve as Gatekeeper for the new Business Initiatives. Routines: Discovery sessions, Costs and schedule estimations, project plan (Content & Effort), Business kick-off meetings.
Manage and prioritize tasks and backlogs (short term) and/or define Product roadmap & Vision (long term) Be responsible for the product strategy. Routines: Opening and categorizing Jira items, prioritizing capacity/Product backlogs.
Functionally Analyze and Design new Payment integrations and Products. Characterize new features and adjustments through receiving constant inputs and feedback from the field, R&D, customers, and the industry. Define Success KPIs and how to measure them. Routines: Design documents and PRDs, DR meetings.
Execute and Deliver shoulder to shoulder with R&D and QA as a key pivot in the Agile/Scrum process. Assume ownership in coordinating all the relevant stakeholders to make it happen within the defined schedule & content. Routines: Gate meetings, Test Gate meetings, assembling a project task force (engine, Web, mobile, embedded QA, etc) and conducting routine meetings. Constant communications and expectation alignment with customers.
Assist customers and business units with managing and deploying live pilots and/or fully deploying the new features and/or products in the field. Routines: prepare and help configure the production environments and analyze issues/bugs that arise during this time.
Serve as a key focal point in the knowledge transfer processes of every completed project.
Help facilitate our business units independence on the related day-to-day operations. Routines: Preparing a configuration guide, perform knowledge transfer sessions with the Payment Ops team and/or other related business units. Payment Ops Gate meetings.
Use data to measure a project or products success and analyze key factors contributing to it or preventing it. Routines: Database, BI and Kibana queries on all environments. Effort assessments. Project retrospective/Lesson learn meetings.

We are looking for a FAST Development Program-Technical Sales Engineer Track.
Your tasks as Technical Sales Engineers / Account Manager:
Building good and long-lasting customer relationships and managing all of the commercial aspects
Understands TIs commercial features and knows when and how to convert these into customer benefits to win more business
Build up a close partnership with the Field Applications Engineer (FAE) to win new business together as a team
Using technical knowledge to drive customer engagement and supports the FAE to find the right solution for the customer
Leverage market knowledge and data insights to discover business and independently develop creative ways to discover new opportunities
General system understanding to be able to identify what components can fit in a system and partner effectively with your FAE to win both unique & multisourced devices.
Developing, forecasting and monitoring a strategic long-term plan for revenue growth
Your start as a Technical Sales Representative (TSR) will be through our FAST development program:
TIs FAST (Field Applications & Sales Training) Development Program is designed to prepare Sales & Applications team members for customer-oriented careers that pair technical skills with business perspectives. The program provides experiences that help rising TIers understand how to successfully grow TIs business and to thrive throughout their entire TI career.
This 7-month experience aims to teach Technical Sales Associates (TSAs) how to build and manage customer relationships, and how to influence decisions to grow TIs revenue. The track includes three rotations*:
Rotation 1: Field Sales Office (FSO): This 3-month rotation integrates Technical Sales Associates with a local TI sales team, offering first-hand experience of TIs sales process. You will partner with customers and internal teams to uncover and win every possible customer opportunity, and also leverage our one-of-a-kind virtual account system to learn how to find, define, and win opportunities in a mix of real-time and simulated environments.
Rotation 2: Sales Operations: This 6-weeks rotation provides first-hand experience working with the pricing and customer service teams. Focus areas for this rotation include pricing models, supply chain functions, price negotiation, and an overview of pricing guidelines, laws, procedures and tools.
Rotation 3: Product Marketing: This 2-month rotation focuses on the relationship between sales and a particular product line. This rotation helps you understand product life cycles, roadmap development, marketing approaches, and ways to collaborate with product marketing to win at the customer.

We are seeking a talented professional services engineer with a strong technical background looking to grow their skills and career at a cutting-edge AppSec technology company.
The professional services engineer plays a key role in bridging Pre- and Post-Sales, Customer Success, Product, and R&D.
**In this position, youll be working in a hybrid model: three days remotely from home and two days at the office
Responsibilities:
Become a go-to technical expert on the Software Composition Analysis (SCA) solution.
Assist enterprise customers to plan, deploy and roll out the solution utilizing industry best practices.
Assist customer application teams onboard .
Lead technical meetings with customers.
Actively participate in pre-and post-sales technical discussions.
Document, track, and pro-active follow-up on customer issues.
Provide valuable feedback to Product and R&D teams for existing and new solution integrations.

We are is looking for experienced technologists with a combination of technical depth and excellent interpersonal skills to join the EMEA Prototyping team as Prototype Architect (PA). The PA will join a newly created group of hands-on developers focusing on the Israel market.

The PA will work on multi-week customer prototypes through collaborative projects with developers and solution architects from customers, partners and other stakeholders. A prototype brings technology and business concepts together and is a real technical implementation of a solution to a customer's business challenge. As a PA, you would focus on co-developing solutions on us with customers and enable them to ramp up as builders and take forward the implementation to production.

The ideal candidate for this role should combine hands-on development with solution architecture skills, and demonstrate a good understanding of the company`s services portfolio with experience building solutions following cloud architecture, security and operational best practices. Interest and experience with Generative AI is a plus for this role. The PA is expected to ideate and implement technical architectures addressing customer needs while working closely with specialist resources for domains requiring deep expertise

Key job responsibilities:
- Support the Prototype Engagement Manager in Israel and other local stakeholders in the technical qualification and scoping of new prototype opportunities.
- Lead the design and implementation of prototype architectures addressing customer needs working together with prototyping architects, solution architects and other stakeholders, with focus on Generative AI technologies.
- Deliver 3 to 8 weeks hands-on prototype projects with customers and partners, in agile and collaborative development engagements.
- Drive continuous technical enablement and knowledge transfer to customers and partners involved in prototype engagements.
- Develop and present technical demonstrations to Senior Business and Technical leaders, and document projects as appropriate.
- Proactively collaborate with the wider community such as Solutions Architect, Service and Solution teams to ensure optimal customer outcomes during engagements.
- Proactively develop reusable technical assets from customer engagements and promote within the EMEA and worldwide company`s SA community.

Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Senior DevOps Cloud Engineer. Deep instinct is an innovative start-up that has a unique and game-changing software solution to protect Fortune 500 End-Point users against Zero Day & APT cyber-attacks. This is an incredible opportunity to get in early at a Pre-IPO Cyber Security company that is poised to do huge things! We're on a mission to disrupt the cyber security market and the time is NOW! You will take part in Developing, maintaining, and optimizing our products and their production environments. Play a key role in designing our transformation from a single tenant service to a high scale multi-tenant HA cloud native solution. Influence and optimize our software delivery lifecycle, Infrastructure as code, container orchestration, artifact managers, monitoring, and more while working closely with development and research teams.

Office Location:
TLV Office

Region:
Israel

Responsibilities::
What kind of things we do? Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them. Collaborate closely with development teams to understand their current build and release processes and make recommendations for improvement. Partner with cross-functional stakeholders, including development, research, operations, quality assurance and security, to streamline processes. Provide guidance to development teams to improve performance and operability of the solutions they develop. Build and maintain the CI/CD pipelines to improve developer productivity, agility, and code quality. Develop and continuously improve automation solutions to enable teams to build, deploy and test code efficiently and consistently. Ensure that systems meet business and customer needs for reliability and availability. Monitor and manage application performance and service quality, including initial troubleshooting, identification of root cases and issue resolution. Work closely with cross-functional stakeholders to analyze and troubleshoot complex production issues.


Why Work With Us::
Deep Instinct , is the first cyber security company to apply Deep Learning as a platform. We are the only cyber security company harnessing the power of deep learning to prevent 99% of known and unknown attacks from malware and zero-day threats. Deep Instinct Prevention for Endpoints . Prevention of malicious files at the endpoint is critical. Deep Instinct prevents known, unknown, zero-day, and ransomware from executing on the endpoint Deep Instinct Prevention for Applications. is an agentless, on-demand, anti-malware solution for the enterprise that is device and system agnostic. With our unique, industry-leading deep learning ap

We are looking for a SaaS Manager and Enterprise Architect to lead the journey of all products to SaaS, with architectures that support upgradability, customization, scalability, and optimal use of the cloud native resources.
As our Enterprise Architect You will lead the SaaS program and work with the CTOs and products Architects on the roadmap and the stages. You will guide the design, development and follow up on the progress in all products.
You will need also work closely with CTIO on projects that create one infrastructure to all the products, commonality between the products and adoption to cloud environment using the native cloud capabilities.
Job Description:
Lead Architecture Strategy and Planning:
Collaborate with key stakeholders, such as product managers, development teams, and executives, to understand business requirements and translate them into architectural strategies.
Define the long-term technology roadmap and architectural vision, ensuring it supports business growth, scalability, and innovation.
Conduct feasibility studies and recommend appropriate technology solutions to address complex business problems.
Establish and Maintain Architecture Baseline:
Define and implement an enterprise architecture framework, including standards, guidelines, and best practices.
Develop and maintain an architecture baseline for all software products, ensuring consistency and alignment with business objectives.
Regularly review and update the architecture baseline to accommodate evolving business needs and technological advancements.
Leadership and Collaboration:
Collaborate with cross-functional teams to ensure architectural alignment and effective execution of projects.
Promote effective communication and collaboration across departments, fostering a collaborative environment that encourages knowledge sharing and cross-team problem-solving.
Lead and mentor a team of architects, providing guidance and fostering a culture of continuous learning and professional development.
Architecture Governance and Compliance:
Define and enforce architectural standards, frameworks, and best practices to ensure compliance with industry regulations, security requirements, and quality standards.
Conduct regular architecture reviews and audits to identify potential risks, performance bottlenecks, and opportunities for improvement.
Stay up to date with emerging technologies, industry trends, and best practices related to enterprise architecture, and proactively recommend their adoption when appropriate.
Stakeholder Management:
Collaborate with executive leadership to align the architectural vision with the company's strategic objectives.
Engage with product managers, business stakeholders, and customers to understand their needs, provide architectural guidance, and drive customer-centric solutions.
Communicate complex architectural concepts and recommendations effectively to both technical and non-technical stakeholders.

We are: The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are: As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have: Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understandin

If you're an online user (and let's face it, who isn't these days?), you've likely encountered those bad ads that disrupt your quest for a safe and clean browsing experience. Well, consider us your digital super-hero.

Step into the heart, where our cybersecurity prowess is fuelled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!

As our Technical Account Manager, you'll be the maestro of our evolving SDK, AppHarbr portfolio that packs a punch against bad ads. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without. Get ready to jump into the mix with our vibrant and budding team of innovators! Your unique contributions will not only shape the success stories of our clients, but also add fuel to the rocket ship propelling our organization forward!

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your technical precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer experience.

Serve as a trusted advisor to our AppHarbr customers by utilizing your deep understanding of solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions.
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Provide technical support and troubleshooting assistance to clients, escalating issues as needed and ensuring timely resolution.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

The PA will work on multi-week customer prototypes through collaborative projects with developers and solution architects from customers, partners and other company`s stakeholders. A prototype brings technology and business concepts together and is a real technical implementation of a solution to a customer's business challenge. As a PA, you would focus on co-developing solutions on us with customers and enable them to ramp up as builders and take forward the implementation to production.

The ideal candidate for this role should combine hands-on development with solution architecture skills, and demonstrate a good understanding of the our services portfolio with experience building solutions following cloud architecture, security and operational best practices. Interest and experience with Generative AI is a plus for this role. The PA is expected to ideate and implement technical architectures addressing customer needs while working closely with specialist resources for domains requiring deep expertise.

Key job responsibilities
- Support the Prototype Engagement Manager in Israel and other local stakeholders in the technical qualification and scoping of new prototype opportunities.
- Lead the design and implementation of prototype architectures addressing customer needs working together with prototyping architects, solution architects and other stakeholders, with focus on Generative AI technologies.
- Deliver 3 to 8 weeks hands-on prototype projects with customers and partners, in agile and collaborative development engagements.
- Drive continuous technical enablement and knowledge transfer to customers and partners involved in prototype engagements.
- Develop and present technical demonstrations to Senior Business and Technical leaders, and document projects as appropriate.
- Proactively collaborate with the wider community such as Solutions Architect, Service and Solution teams to ensure optimal customer outcomes during engagements
- Proactively develop reusable technical assets from customer engagements and promote within the EMEA and worldwide our SA community.