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נאספה מאתר אינטרנט
16/04/2024
חברה חסויה
Location: Merkaz
We are looking for Video Operations.
What youll do:
Oversee all the video operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating issues while following escalation protocols.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, working with internal systems, opening JIRA tickets to R&D production teams, raising flags about wide and urgent issues.
Full-Time position, working in 24/7 shifts, including weekends and holidays.
Requirements:
Previous Experience as a Technical Support Engineer/NOC Advantage
Experience and knowledge of streaming protocols Advantage
Excellent written and spoken communication skills in English
Desire to work in a fast paced environment
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
16/04/2024
חברה חסויה
Location:
Job Type: More than one
We are looking for a Technical Supervisor.
What youll do:
Oversee all the operations activities on your assigned shift, multi-task and prioritize real-time issues, investigating and escalating bugs while following escalation protocols.
Provide Tier-2 technical support within the desired SLA while ensuring that customer satisfaction goals are achieved.
Perform in-depth troubleshooting and resolve technical difficulties and complicated issues that were escalated from customers or our support team.
Analyzing APIs, investigating logs, opening JIRA tickets to R&D production teams, raise flags about wide and urgent issues.
Monitor our infrastructure services, servers and queues using our dashboards and internal system tools.
Full-Time position, working in 24/7 shifts, including weekends and holidays
Requirements:
Previous Experience as a Technical Support Engineer/NOC/Tier 1-2
Experience and knowledge of SQL Advantage
Excellent written and spoken communication skills in English
Desire to work in a fast paced environment
High level of understanding of a wide range of sports A plus
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
02/04/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: More than one
We are looking for a Technical Support Engineer.
As a Technical Support Engineer, you will take ownership of technical escalations and act as the central point of contact for various operational teams. Your primary focus is helping our customers make the best use of our global financial automation platform to conduct their business without any disruptions. Your focus will be on timely investigation and resolution of highly complex and technical issues in collaboration with the engineering and product teams while ensuring the best customer experience.
In this role, you will be responsible for:
Provide expert technical support to our internal operational teams, specifically addressing Platform-related issues.
Play a pivotal role in upholding customer trust by consistently working alongside our internal operations teams to address a diverse range of complex use cases until resolution.
Take charge of technical escalations, acting as the primary liaison for all relevant teams.
Thoroughly investigate and troubleshoot complex Platform and user-related issues, including failures, and errors.
Conduct in-depth analysis of system logs to pinpoint the root causes of issues.
Engage in close collaboration with cross-functional teams, including Engineering, Product, and Operations, to efficiently resolve customer problems.
Help craft root cause analysis documents and find proactive solutions to stop issues from reoccurring
In this role, you may need to engage with senior leaders, including Directors, VPs, and C-level executives, when payment technical issues are escalated to this level.
Maintain internal documentation and actively engage in knowledge-sharing with fellow team members.
Ability to comprehend complex workflows and collaborate effectively with the R&D department.
Requirements:
3 years experience in a Technical Support role preferably in FinTech, Financial Management, Accounts Payables, or Payments area
Proven experience with databases and high-level SQL queries (SSMS, MongoDB)
Proven track record of successfully managing complex technical issues
Experience with API clients such as PostMan - Advantage
Familiarity working with electronic bank transfers - Advantage
Your skills include:
Excellent troubleshooting, problem-solving, and analytical capabilities
Excellent written and verbal communication skills
Familiarity with API (SOAP and REST), reading XML, and JSON files Advantage
Multi-tasking, self-learning, highly motivated, and a team player
This position is open to all candidates.
 
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פורסם ע"י המעסיק
17/03/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are NeoGames (Nasdaq: NGMS), a global leader of iLottery solutions and services to national and state-regulated lotteries. We are part of the NeoGames Group, an iGaming powerhouse with 1100 employees spread across 8 countries. At NeoGames, we pride ourselves on our “People first” culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations. The NOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.

Responsibilities:
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures. Monitor and manage shift operations to ensure efficiency and productivity. Collaborate with other shift leaders and management to maintain seamless 24/7 operations. Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).? Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.? Incident management Detection, Analysis, Notification, Reaction until resolution, Documentation Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team. Ensuring that NOC tools and technologies are properly maintained and updated.
Requirements:
Strong leadership and supervisory abilities. Leading by example and fostering a positive work environment. At least 1-year experience as a NOC, or part of any operational team - a must Excellent verbal and written communication skills - an advantage Willingness to work in shifts (including nights and weekends) - a must Familiarity with the online industry and operations of the organization - an advantage Familiarity with monitoring tools - an advantage Ability to analyze data and correlation for technical issues. Ability to collaborate with colleagues across different shifts and departments. Effective multitasking and organizational abilities Ability to think quickly and make sound decisions under pressure Full position (5 shifts)
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
5 ימים
Location: Tel Aviv-Yafo
Job Type: Full Time and Hybrid work
As a Technical Support Engineer, you will be in charge of investigating and solving technical issues in the production environment, being the front line of the R&D team.
You'll diagnose and triage production issues and either solve them, or delegate to the product and R&D teams.
You'll be in charge of meeting the SLA of the company, defining relevant tools and measurement methods, actionable alerts and communication tools and work as part of the R&D team to implement the relevant tools.
You will be the bridge between the customer-facing stakeholders and the R&D team, communicating issues and pushing high standards.
You Will:
Work on a complex cloud environment that serves customers.
Conduct root-cause analysis for production issues, perform immediate actions and push for long-term solutions.
Work closely with all departments of the company such as product, support and operations to define procedures, solve issues and plan future tasks.
Define monitoring tools on top of the current team tools to lower the team response time.
Analyze logs and understand scripts.
Triage and prioritize incoming issues and bugs.
Job number- R_100832.
Requirements:
3+ years experience in a similar Technical Support role.
Experience with SQL and data analysis.
Experience with system log analysis.
Ability to understand flows and provide creative troubleshooting solutions.
Capabilities in building organized processes and structured formal documentation.
Self-prioritization ability.
English - excellent written and verbal communication skills.
This position is open to all candidates.
 
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פורסם ע"י המעסיק
21/03/2024
חברה חסויה
Location: Jerusalem
Job Type: Full Time and Hybrid work
We are: The IT Support team ensures the production and development environments are up and running 24/7. We stay busy doing everything from back-office helpdesk to supporting development teams with integrations, debugging, and troubleshooting. You are: As a technical-oriented individual, you are capable of resolving any technical issue with ease. Your exceptional customer service approach and effective communication skills help you to quickly solve problems of all levels of complexity, from the simplest to the most challenging. You are always eager to learn new things and have an innate drive for automation and continuous improvement of IT processes. You have a proven track record of working in a fast-paced environment and possess excellent diagnostic skills. You can quickly implement solutions and share your advanced technical knowledge in a simple and understandable manner. Work from our Jerusalem office 5 days a week. Possibility for 1 remote day a week. You will
* Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
* Provide quick resolution and excellent customer service.
* Talk employees through basic problem-solving processes.
* Provide on-site and remote support and maintenance of Cross River’s various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment.
* Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support.
* Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
* Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees.
* Efficiently respond to and use a ticketing system for support tracking.
* Research and evaluate new products and services that help keep our IT environment current.
* Assist with inventory and supply management.
* Assist with updating FAQ and common troubleshooting (knowledge base).
* Solving day-to-day issues and understanding why they occur and how to prevent them from reoccurring.
* Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale.
* Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding.
You have: Proficient in Hebrew and English both written and verbal, sufficient for achieving consensus and success in a remote and largely asynchronous work environment - Required 3+ years of experience working as a #help_desk / experience in a support role in a mid-large high-tech organization (military experience accepted) - Required
* Troubleshooting a range of desktop/laptop computers, knowledge of Mac OS, Windows and Linux Required
* Proven experience supporting Apple Mac hardware and OSX operating systems – Required
* Excellent Customer Service skills via phone, email, and in-person – Required
* Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems - Required
* Experience with MDM solutions such as In-Tune or Jamf
* Possess a "no task too small" attitude. You must be willing to work off-hours from time to time
* Strong Technical and Organization Skills
* Troubleshooting Skills & Analytical Skills (networks, switches, routers, access points, printers, and other devices)
* Ability to manage your daily functions while assisting on projects and handling recurring tasks independently, empathize with the end user, and craft solutions to help them swiftly while under stress
* A thorough understandin
Requirements:
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
31/03/2024
Location: Tel Aviv-Yafo
Job Type: Full Time
Were looking for an experienced Technical Support Engineer with a creative mind and extraordinary investigation skills to join our team. The team aims at providing immediate, high-quality analysis and technical solutions to any issues rising directly from our live systems.
Responsibilities:
Lead live and ongoing escalations while owning all the technical and analytical aspects of the issues
Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards, and debugging tools
Take part and lead processes that will improve production functionality and prevent future problems
Participate in technical A/B tests
Define and create alerts, visualizations, and tools to improve our response time to production issues
Collaborate with the R&D, Business, CRM, and Product teams.
Requirements:
2+ years of experience in Technical Support or Data Analysis roles
Strong SQL with experience in querying large, complex data sets
Excellent problem-solving and root cause analysis skills
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English - excellent written and verbal communication skills
An Advantage:
BSc in Computer science, Statistics, Information Sciences, Industrial Engineering or equivalent
Experience with system log analysis and REST APIs
Experience in programming (JS, Python, Nodejs).
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
5 ימים
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
we are looking for a technical engineer with knowledge in the IT and software worlds who is willing to join a fast-paced, high-energy escalation team working on resolving customer issues, designing large complex deployments, improving company products, and training other tiers. Successful candidates will need to have excellent organizational, communicational, self-management and self-learning skills.

Essential Functions:

Troubleshooting complex software modules based on written and verbal descriptions provided by technical support, sales, account managers, and customers.
Participation in internal and external calls to provide technical insight into the issue experienced by the customer and provide fixes and workarounds.
Work with QA and development teams to recommend resolutions, provide insights, and make sure issue fixes are being implemented into the products.
Creation and delivery of training materials for technical support and sales engineers.
Participation in the creation of internal knowledge base articles.
Participation in the software early availability activities, deploying beta code, troubleshooting, and delivering feedback.
Requirements:
Good troubleshooting skills and methodological approach.
Previous experience with customers (working remotely and/or on-site visits).
Experience working with cloud and on-premises software.
Ability to effectively communicate technical and non-technical concepts to both technical and non-technical audiences.
Ability to learn modern technologies and adapt to changes in requirements or technology stack.
Excellent team player.
Capability to prioritize tasks and manage time effectively.
Ability to pay attention to details in issue descriptions, documentation, and requirements.
Demonstrated experience in writing code projects with Python major advantage.
Knowledge in networking technologies: HTTP, SMTP, SSL, TCP/IP, DNS, network components (routers, switches, firewalls, proxies).
Demonstrated knowledge in Microsoft products: Windows servers and workstations, Active Directory, Exchange, SharePoint.
Demonstrated knowledge in MS SQL advantage.
Demonstrated knowledge in working with Linux environments installing, configuring networking, writing bash scripts, and more.
Prior experience working as software integrator or professional services major advantage.
IT experience in SMB or Enterprise organizations advantage.
Experience with cloud platforms such as AWS, Azure, or GCP advantage.
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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נאספה מאתר אינטרנט
1 ימים
חברה חסויה
Location: Ramat Gan
Job Type: Full Time and Hybrid work
We seek a customer-focused Technical Support Engineer to join our dynamic support team.
As a Technical Support Engineer, you will provide exceptional technical assistance and troubleshooting to our clients, ensuring their seamless experience with our platform. Your expertise and dedication will be crucial in driving customer satisfaction and loyalty.
In this role you will:
Develop a deep understanding of our data integration platform, staying up-to-date with new features and enhancements
Deliver timely and effective technical support via various channels, including ticketing system and online meetings, addressing inquiries, issues, and concerns promptly and professionally.
Investigate and resolve technical problems reported by clients, escalating complex issues to the appropriate teams for resolution.
Collaborate closely with cross-functional teams, including product development and engineering, to ensure prompt issue resolution and continuous product improvement.
Assist in conducting product training sessions for clients, empowering them to utilize our platform efficiently.
Accurately document support cases, tracking their progress from initiation to resolution and keeping clients informed throughout the process.
Contribute to the development and maintenance of our knowledge base, creating helpful articles and resources for self-service support.
Requirements:
1-2 years of experience as a Support Engineer within a technology or data-centric environment, OR be a recent graduate with a degree in Computer Science, Data Analytics, or similar fields.
Demonstrated strong understanding of databases and data structures, including proficiency in SQL query writing.
Experience with SaaS technical and data products, as well as familiarity with data operations spaces such as ELT and data orchestration.
Outstanding problem-solving abilities and analytical thinking, suitable for a fast-paced and team-oriented environment.
Excellent communication skills, with fluency in English both in written and verbal forms.
A strong eagerness to learn new technologies and frameworks.
Advantages:
Practical experience in working with APIs, preferably using tools like Postman.
Knowledge of Python or other scripting languages
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
11/04/2024
Location: Tel Aviv-Yafo
Job Type: Full Time and English Speakers
We are looking for a talented and diligent IT Operations & Helpdesk Engineer to provide fast and efficient technical support to our global users and lead the daily IT Operations and Helpdesk tasks.
The ideal candidate will become a critical part of an extremely technical team and work closely with cross-organizational units.
This is an amazing opportunity to challenge yourself and grow professionally.
Responsibilities:
Manage IT support tickets through their full-service lifecycle while ensuring the SLA is met.
Handle global end-user equipment and support software and hardware issues.
On-going support for global corporate technical equipment such as monitors, printers, conference rooms, IP telephony, and other IT peripherals.
Be the focal point for onboarding and offboarding activities.
Assist SecOps team in security operations.
Requirements:
At least 4-5 years experience as a Help Desk / IT Support.
Deep knowledge of Mac, Linux, and Windows OS.
Familiarity with Hardware components (Desktops, Laptops, Printers, Servers).
Experience with: Intune, JumpCloud, Okta, AzureAD, O365, Google Workspace
IT & Cloud environment understanding.
Knowledge of networking protocols - advantage
Ability to work effectively within a team environment, both taking direction from and supporting other colleagues.
Motivated team player who helps drive the team forward.
Service-oriented with great communication and interpersonal skills.
Quick learner and great attention to detail.
Excellent analytical and problem-solving skills.
Willingness to work flexible hours as workload may demand.
IT certifications - an advantage.
Fluent Hebrew & English.
This position is open to all candidates.
 
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נאספה מאתר אינטרנט
17/04/2024
חברה חסויה
Location: Tel Aviv-Yafo
Job Type: Full Time
We are currently in search of an Escalations Engineer to join our R&D team. As an Escalations Engineer, your primary responsibility will be to assist our R&D team with resolving and handling technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code and have a direct impact on customer satisfaction and product improvement. Youll have hands-on experience with our tech stack and become an expert on the product.

Responsibilities
Be the first line of contact for bugs raised by customer support and run a thorough analysis of complex technical issues.
Serve as a focal point and work closely with various teams, including R&D, product, and customer support, to increase customer satisfaction and improve our product.
Work with technical teams, including DevOps and engineering, to build an arsenal of internal tools and automations to be used by various customer-facing teams.
Know the product inside and out and provide training for the customer-facing teams.
Contribute to both customer-facing and internal documentation manuals
Requirements:
Minimum of 2 years of experience in Tier 3 support. Alternatively, a degree in software development or a related field
Active directory, azure, analyzing packet captures, infrastructure related hands-on experience major advantage
Knowledge and hands-on experience with part of our tech stack - Go, Python, react, bash, PowerShell, Linux, NoSQL
Familiarity with security and identity protection concepts a plus
Excellent communication and collaboration skills with the ability to present and explain complex technical concepts in a simplified way
Strong analytical skills and details oriented with the ability to see the bigger picture from a limited set of data
Ability to work independently and prioritize multiple projects in a fast-paced environment
This position is open to all candidates.
 
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הגשת מועמדותהגש מועמדות
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