We are looking for a Site Technology Administrator who will be responsible for leveraging the resources and capabilities of the IT organization to enable business success across sites and regions while exemplifying the mission, values, and goals of the Enterprise Technology Office.
The Site Technology Administrator actively partners with our business units and fellow Enterprise Technology departments across their site and region of responsibility emphasizing quality and timely response.
This is a full-time, exempt, office-based position, fully on-site based in our Haifa, Israel office location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage the day-to-day functions of the site technology and local IT hardware inventory.
Identify and track site issues and risks.
Participate in site-related expansions moves, and projects.
Foster and maintain relationships by engaging business leaders, teams, and end-users.
Provide support and solutions to all personnel on-site and at their remote locations.
Promote an environment that encourages information sharing and focuses on prompt and effective end-user issue resolution.
Facilitate employee onboarding and off-boarding.
Instruct users according to internal training, IT General Controls (ITGCs) and standard operating procedures (SOPs).
Monitor ticket queues to ensure incidents are being handled on a timely basis by the service desk, identify trends and escalations when needed, prioritize, communicate status, and work through to resolution in person, over the phone, and by utilizing remote tools when necessary.
Report the status of tickets to the Enterprise Technology Leadership Team.
Manage local technology vendors, and ensure resolution and SLAs are achieved by managed service providers.
Serve as a local contact for technology service providers such as internet service providers, mobile phone and network providers, and technology-related hardware providers at the site.
Work independently to complete assigned individual projects, tasks, or other ad hoc duties as assigned.
Requirements: Official certification in the field of IT or equivalent professional accreditation in areas such as computer networks, information security, computer systems management, and other relevant technological tools.
Knowledge:
At least four years of experience in a similar position in the medical device or pharmaceutical field
professional experience working in the field of information technology.
Knowledge of IT General Controls (ITGC)
Ability to quickly recognize technical issues and escalate or resolve, them as necessary.
Ability to write and clearly present problem statements and resolutions.
Previous experience in desktop support and/or network or system administration.
Awareness of U.S. and international security standards and best practices such as ISO, HIPAA, GDPR, SOX, etc. preferred.
Experienced in terms of local law and legislation as well as corresponding regulations, norms
and standards
This position is open to all candidates.