About the Role
We're looking for a Junior IT Support to join our team. This is an on-site, entry-level role. You'll be the first person employees turn to when they need tech help.
Responsibilities
Troubleshoot everyday problems with laptops, phones, printers, meeting rooms, Wi-Fi and common software.
Set up workstations and accounts for new employees, and help them get started.
Handle routine Microsoft 365 tasks such as password resets, mailbox access and Teams support.
Help with software installations, updates and security tools.
Keep track of IT equipment and maintain simple documentation and user guides.
Support our global team remotely and help with on-site installations when needed.
Requirements: Qualifications
IT courses or certifications
Familiarity with Windows, Microsoft 365
A service mindset: you enjoy helping people and keep calm and patient, even when users are frustrated.
Excellent communication: you can explain technical things simply to non-technical people.
Curiosity and a real passion for technology and learning.
Responsibility and ownership: you follow through and don't leave issues hanging.
Good organization and the ability to juggle several requests at once.
A team player with a positive, can-do attitude.
Fluent English, written and spoken.
This position is open to all candidates.