לוח משרות דרושים כספים, כלכלה ושוק ההון

We are looking for a strategic, relationship-driven Dispute Management Expert to lead our Recovery Optimization team and build valuable partnerships with Payment Service Providers (PSPs) and card networks. This unique hybrid role combines deep chargeback domain knowledge, business development capabilities, and team leadership. As a key member of our Product Analytics team, you will drive cross-segment recovery rate improvements by leveraging external industry knowledge, establishing strategic relationships with PSPs and issuers, and leading a team of domain experts and analysts. You will serve as our company's domain authority and external industry liaison, translating insights from payment networks and PSPs into actionable product improvements that directly impact our merchants' success. This role requires someone who can navigate both the technical complexities of chargeback management and the relationship-building aspects of B2B partnerships.
Responsibilities:
* Lead cross-segment recovery rate improvement initiatives using external industry knowledge and strategic insights from PSPs and card networks
* Establish and nurture strategic relationships with key stakeholders at Payment Service Providers, card networks, and issuers through regular meetings, industry engagement, and partnership development
* Gather critical intelligence on PSP-specific evidence requirements, submission formats, and opportunities to improve timelines, reduce fees, and optimize dispute handling processes
* Maintain expert-level understanding of card network regulations (Visa, Mastercard, Amex, Discover) and ensure company compliance with ongoing updates
* Create new dispute response content and optimize existing frameworks based on industry requirements, PSP feedback, and regulatory changes
* Define and execute strategy for enabling new business opportunities across industries, territories, and payment methods
* Manage a team of 2-3 specialists -setting priorities, allocating resources, and ensuring alignment with company OKRs
* Partner with Product Management to translate industry insights into product features and requirements
* Present findings, recommendations, and industry updates to executive leadership and cross-functional stakeholders

* Support Sales and Marketing with domain expertise for competitive positioning and enablement

We are looking for a highly skilled and detail-oriented FP&A professional to join our finance team. In this role, you will be responsible for developing and maintaining the FP&A platform, creating complex financial models, supporting budgeting processes, and providing data-driven insights to drive strategic decision-making. You will collaborate closely with multiple teams, including subsidiaries abroad, to ensure financial plans align with business goals. This role requires a strong analytical mindset, proven experience in financial planning, and the ability to translate complex data into actionable recommendations.

What am I going to do?:

* Develop and maintain Fiverr’s FP&A Platform
* Create financial models to support budgeting, forecasting, and long-term financial planning.
* Lead the budgeting process, working closely with stakeholders to ensure accurate planning and cost control.
* Perform variance analysis and provide meaningful insights on financial performance.
* Lead monthly forecasting cycles, including cash flow projections and scenario planning.
* Support payroll cost analysis and projections, ensuring accurate forecasting of compensation-related expenses.
* Collaborate with accounting on month-end closing and reporting processes.
* Partner with teams across the organization, including international subsidiaries, to provide financial guidance and ensure budget alignment.
* Deliver ad-hoc financial analysis and reports to support decision-making.

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.