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We're seeking a Senior Customer Support Specialist - a deep technical expert on the platform who can independently untangle the hardest, most ambiguous customer issues, including complex CRM integration and configuration edge cases that go beyond standard troubleshooting playbooks.
Key Responsibilities:
Own and resolve the most complex, technically ambiguous, and escalated support cases for our customers worldwide.
Provide expert-level application support on our platform, with deep knowledge of configuration logic, workflow engines, and integration behavior with CRM platforms (Salesforce, HubSpot, Microsoft Dynamics).
Diagnose issues that span multiple systems (CRM - third-party integrations), tracing root cause across API calls, data sync logic, and configuration layers.
Work on a ticket system and communicate with customers via email, phone, and video calls - handling cases too complex or high-stakes for standard resolution paths.
Use advanced SQL to investigate data-layer issues, validate hypotheses, and confirm fixes.
Serve as the internal go-to technical reference for other Support Specialists on difficult product or integration questions.
Ensure every ticket is fully solved - not just closed - with a clear understanding of why the issue occurred.
Make the customer feel confident and well taken care of, even in the most technically difficult situations.

our company, a global leader in autonomous unmanned aerial systems (UAS), is seeking skilled and motivated professionals to join our Deployment and Technical Support team. The role includes deploying advanced autonomous systems at customer sites, operating the systems in day-to-day field activities, and providing direct technical support across civilian and defense projects.
Responsibilities
Install, deploy, and operate autonomous systems at customer sites in Israel and occasionally abroad.
Perform system operation tasks during missions, demos, and routine activities.
Troubleshoot, diagnose, and resolve technical issues in the field.
Provide ongoing technical support to customers, including documentation and follow-up of solutions.

we are a leading company specializing in the development and manufacturing of autonomous drone systems. Its solutions combine hardware, software, and AI-driven technologies to support complex, large-scale operations. our company works primarily with defense industries, such as military and law enforcement agencies worldwide. The company is part of Ondas Holdings and operates as a wholly owned subsidiary.
We are looking for a highly organized and execution-oriented Flight Operations Coordinator to coordinate flight and field activities, resources, schedules, and operational readiness in a dynamic R&D environment.
Responsibilities
Plan and coordinate weekly flight, test, and field activities according to R&D and program priorities.
Coordinate pilots, integration teams, systems, equipment, sites, and other resources required for each activity.
Maintain the operational schedule and manage changes, conflicts, and constraints in real time.
Track readiness before activities, including personnel, systems, equipment, logistics, and site availability.
Coordinate between Flight Operations, R&D, QA, Integration, System Engineering, and other stakeholders.
Follow up on open actions and operational blockers and escalate gaps when needed.
Support field trials, demonstrations, development tests, and day-to-day operational activities.
Maintain clear planning tools, status visibility, and operational work routines.

abra professional services is seeking an experienced Field Service & Technical Support Engineer to provide hands-on technical support, installation, and maintenance of advanced multidisciplinary systems combining mechanical, electrical, electronic, and control technologies. This is a full-time position located in central Israel. Key Responsibilities:
* Install, operate, and maintain advanced technical systems at customer sites in Israel and abroad.
* Diagnose and troubleshoot mechanical, electrical, and electronic system issues.
* Perform system testing, calibration, and commissioning.
* Provide on-site and real-time technical support to customers.
* Document technical issues, solutions, and recommendations for improvement.
* Collaborate closely with Development, Engineering, and Production teams.
* Train customers and maintenance personnel on system operation and maintenance.
* Support system installations, maintenance activities, and upgrades.
* Travel within Israel and internationally according to project requirements.

Reports to: IT & IS Manager Department: IT & IS Position Summary We are looking for an experienced , hands-on IT professional to join the IT team, support and execute ACS's global IT infrastructure, ensuring secure, reliable, and efficient technology services across the organization. The role includes responsibility for IT infrastructure, Microsoft 365, cloud services, cybersecurity, business applications, end-user support, and participation in cross-functional IT and digital transformation projects. Primary Duties & Responsibilities · Execute and maintain the company's global IT infrastructure, servers, networks, cloud services, and Microsoft 365 environment. · Provide Tier 2/3 technical support to employees worldwide by responding to IT service requests, troubleshooting hardware, software, network, and system issues, and ensuring timely resolution. · Own and execute end-user IT service requests (tickets), including help desk operations and daily end-user support to ensure a smooth user experience. · Support employee onboarding and offboarding, including user account management, device provisioning, and access permissions. · Administer user accounts, endpoint devices, security policies, backups, and disaster recovery solutions. · Maintain and support business applications, including ERP, CRM, HR systems, and collaboration platforms. · Implement cybersecurity controls and monitor compliance with company security policies. · Lead or participate in IT infrastructure, cloud, automation, and digital transformation projects. · Work closely with external vendors and service providers. · Collaborate closely with the Senior IT Administrator , sharing knowledge, coordinating day-to-day operational activities, and providing mutual backup to ensure continuous IT support. · Prepare and maintain technical documentation, IT procedures, and system configurations.

We are seeking a Business Operations Manager to partner closely with the COO and executive leadership, driving strategic initiatives, cross-functional execution, and operational excellence across the organization.

This is a maternity leave replacement role, with the opportunity to continue in the position permanently for the right candidate.

Reporting directly to the COO, you will combine business operations leadership with Chief of Staff responsibilities. You will help turn company strategy into execution, lead high-impact cross-functional initiatives, improve how teams work together, and build scalable processes and systems that support rapid growth.

You will work closely with executive leadership, Product, R&D, Marketing, Studio, and Customer Experience to bridge gaps, remove friction, and turn complex, cross-functional challenges into clear plans and effective execution.



Key Responsibilities

Strategic Execution & Governance

Leadership Alignment: Partner with executive leadership to translate company strategy into actionable operational plans and department OKRs/KPIs.
Company Operating Rhythm: Support the company's operating rhythm, including leadership syncs, quarterly reviews, cross-functional standups, and strategic offsites.
Special Projects: Lead high-impact, cross-functional initiatives from inception through rollout.
Executive Advisory & Chief of Staff Support: Serve as a trusted partner to the COO and CEO, supporting executive priorities, helping drive cross-functional projects, and tracking progress on key strategic initiatives.
Process Design & Operational Excellence

Cross-Functional Workflow Optimization: Review existing handoffs between teams to identify bottlenecks, reduce cycle times, and improve operational efficiency.
Scale & Automation: Identify manual or inefficient processes across the business and implement automation, tooling, or standard operating procedures (SOPs) to improve how the organization operates at scale.
Cross-Departmental Synchronization

Parent Company Focal Point: Serve as the primary liaison and main point of contact for cross-functional communication and strategic coordination with our parent company in Italy.
Product & GTM Alignment: Connect Product/Engineering with Go-To-Market teams (Marketing, PMM, CX) to ensure smooth launches, clear messaging and enablement, and aligned feature rollouts.
Customer Journey Improvement: Work with CX to identify customer drop-off points and areas of friction, and help drive systemic improvements across the customer journey.
Metrics, Insights & Reporting

Performance Tracking: Maintain executive-level dashboards tracking core operational health metrics, cross-functional SLA adherence, and team efficiency.
Data-Driven Insights: Analyze operational performance data to identify risks, inefficiencies, and growth opportunities across the business, and turn those insights into actionable recommendations.

We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products



Key Responsibilities:

Manage client onboarding and ensure smooth, effective use

Investigate and resolve first and second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D on system-level problems

Required IT Support Specialist (Tier III)
We deliver AI-powered sales training to enterprise customers worldwide. As our IT Support Specialist, you will lead the company's IT function as a one-person team within DevOps, supporting employees across Israel, the US, and EMEA. Serving enterprise customers means enterprise-grade expectations land on a startup-sized function: the role spans day-to-day support through to strategic projects that keep the company secure, compliant, and productive.
Responsibilities:
Manage the Windows and macOS device fleet through Microsoft Intune, including hardware provisioning and office infrastructure (networking, meeting rooms)
Administer identity and access in Microsoft Entra ID, including Conditional Access, MFA, and SSO/SCIM
Operate security tooling, including Microsoft Defender, patch management, and email authentication (DMARC/DKIM), and lead the response to security incidents
Administer the company's SaaS and AI tools (Claude, Microsoft Copilot, Cursor, MCP integrations), covering provisioning, licensing, and approval
Manage employee access to cloud platforms and internal systems (GCP, Azure, GitHub, VPN)
Support ISO 27001, ISO 42001, and SOC 2 compliance, including audits, access reviews, and security awareness training
Own the onboarding and offboarding process, ensuring new hires are fully equipped before their first day
Manage the IT service desk (Jira Service Management) and maintain the IT knowledge base
Automate recurring tasks using Python, PowerShell, and the Microsoft Graph API
Manage IT vendors, licensing, and associated costs.

abra is looking for a hands-on, technically minded, and service-oriented professional to join our team on a part-time basis! In this role, you will be the go-to person for office maintenance, equipment functionality, and logistical support for the IT team. The position combines day-to-day office maintenance, minor repairs, furniture and equipment assembly and relocation, and setting up and organizing workstations. No prior computer or networking knowledge is required - we’ll teach you everything you need to know! Key Responsibilities
* Perform routine office maintenance and minor repairs.
* Assemble, disassemble, install, and relocate furniture and equipment.
* Set up workstations, including connecting monitors, docking stations, cables, and peripherals.
* Move equipment between storage areas, organize workstations, provide basic printer support, and ensure meeting room equipment is functioning properly.
* Identify and report equipment malfunctions and maintenance issues, coordinating with vendors and service providers as needed.