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As a Senior Data Science Researcher in our Workforce Management group, you will be part of a cross-sectional team working at the intersection of machine learning, GenAI, agentic AI, ML-Ops and Operations Research. You will develop the next generation of our companys Workforce Management solution for our customers contact centers - forecasting work volume, scheduling agent shifts, managing time-off requests, and owning the full lifecycle of the work schedule, in a high-stakes production environment serving many customers. Our solution has been recognized as the market leader for over 10 years.
How will you make an impact?
Developing end-to-end ML systems, tailored to specific project needs, to train and serve production-level models in a high-stakes environment.
Deploying GenAI and agentic AI systems to customers in production, improving on existing solutions or creating new services from scratch.
Designing and building agentic AI flows - tool use, multi-step reasoning, and orchestration.
Forecasting work volume and optimizing shift schedules using time-series methods and mathematical optimization.
Integrating new features and solutions into large existing software systems, stringing multiple disciplines together.
Running unstructured evaluation processes - finding noteworthy phenomena, experimenting, and feeding conclusions back to the team.
Owning projects end-to-end, leading team members and colleagues to efficient planning and delivery.

The Chief Architect at our company Actimize owns the technical vision that holds this portfolio together. The mandate is to ensure that a wide-ranging set of products remains coherent, secure, scalable, and economical to build and operate regardless of where and how it is deployed. This is a hands-on leadership role at the intersection of deep technical authority and enterprise strategy: you will set architectural direction, resolve the hardest cross-cutting trade-offs, and raise the engineering bar across the organization.
This is the most senior individual-contributor-plus-leadership technical role in the company. You will be a trusted advisor to the executive team and the final technical authority on architecture decisions that span products.
How will you make an impact?
Architectural Vision & Strategy
Define and own the multi-year target architecture across the entire product suite, balancing product autonomy with shared platform leverage.
Establish an architecture strategy so that products can be delivered on-premise, in private cloud, in public cloud, or as pure cloud SaaS.
Drive the platform and shared-services strategy (identity, data, integration, observability, deployment tooling) that reduces fragmentation across products.
Help architects translate business and product strategy into technical roadmaps; advise the executive team on build-vs-buy, modernization, and major technology bets.
Design abstractions and packaging models that let a single product run reliably across heterogeneous environments with differing scale, network, data residency, and operational constraints.
Establish reference architectures and patterns for tenancy, configuration management, release/upgrade cadence, and feature parity across on-premise and cloud-hosted deployments.
Security, Compliance & Resilience
Embed security, privacy, and regulatory compliance into the architecture by design - addressing the standards relevant to financial services (e.g., data protection, auditability, segregation, encryption, and regional data residency).
Define non-functional requirements and architectural guardrails for availability, disaster recovery, transactional integrity, performance, and observability appropriate to mission-critical financial systems.
Partner with Security, Risk, and Compliance leadership to ensure the architecture withstands audit and regulatory scrutiny across jurisdictions.
Governance & Standards
Establish and run an architecture governance function: standards, decision records, review processes, and a technology radar - proportionate enough to enable speed rather than obstruct it.
Evaluate and select core technologies, platforms, and strategic vendors; own the long-term technology stack direction.
Leadership & Influence
Lead and mentor a community of architects and senior engineers; grow architectural capability across teams.
Build consensus across product, engineering, security, operations, and commercial stakeholders, and make decisive calls when consensus isn't reachable.
Represent the company's technical vision with key customers, partners, and prospects, and in due-diligence and pre-sales conversations for strategic deals.

Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities:
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

we are seeking a skilled and experienced DevOps Engineer to design, plan and implement scalable, reliable and robust system infrastructure to support the companys rapid business and traffic growth.
You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic and agile environment.
What you'll be doing:
You will take an active part in the challenge of managing a highly available and fault tolerant production environment.
You will assist in identifying and resolving performance concerns and operational bottlenecks, debug complex pitfalls and advise on system architecture solutions.
You will build, design and maintain self-serve devex tools to increase development velocity and satisfaction.
You will push and impact our systems to be more cost effective, performant and simple to use and extend.

Were looking for a highly skilled Technical Support Team Leader
to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities:
Lead and mentor team members, provide guidance on complex cases, help prioritize workloads, and contribute to continuous improvement of support processes.
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.

We are looking for a Senior Release Manager with 5+ years of experience to own the orchestration of our software delivery lifecycle in the cloud native domain.
In this role, you will move beyond traditional coordination to build automated, high-integrity deployment highways.
You will leverage GitOps principles to ensure our cloud-native applications are delivered with speed, safety, and auditability across multiple environments.
As a Release Manager, you will drive the end-to-end release lifecycle, ensuring alignment among teams and stakeholders. You will track and monitor release tasks across Development, QA, DevOps, and Documentation, acting as the central contact for milestone tracking and updates using tools like Slack, JIRA, and GitHub. Identifying and escalating delays, risks, or blockers for timely resolution is crucial to your role.
You will manage dependencies, resolving or escalating gaps to ensure smooth integration of incremental feature development into the main branch. Monitoring feature milestones and readiness for QA, you will communicate intermediate deliverables and coordinate the verification of deliverables merged into GitHub, with JIRA tickets linked to PRs. Ensuring successful CI/CD pipeline completion and system tests, you will escalate issues as needed and facilitate the timely creation and release of builds to QA, ensuring testing readiness.
By overseeing feature verification progress using JIRA dashboards, you will facilitate bug screening with QA, Development, Product, and Architecture teams. Executing security scans and managing vulnerabilities for compliance and release readiness are essential tasks. You will maintain and enforce compliance with predefined release criteria, compiling and reviewing release communications with stakeholders to ensure everyone is informed and aligned.
In this role, your ability to manage multiple moving parts and communicate effectively across teams will be key to ensuring successful and timely releases.
Your role orchestrates cross-functional activities to ensure smooth progression through all release milestones, from kickoff to General Availability (GA).
Your position is reporting to the Director of Operations, and working in close collaboration with Product Managers, R&D Team Leads and developers (QA, DevOps, Dev. Teams).

our company enables organizations to address todays consumer and employee expectations by delivering effortless, consistent, and personalized digital-first experiences with CXone, the worlds leading cloud customer experience platform.
CSA team is dedicated to developing groundbreaking AI products that are transforming the industry. We promote a culture of collaboration, technical excellence, and the adoption of advanced technologies at scale.
We are looking for a Lead DevOps Engineer to join our CSA Infrastructure group. In this role, you will take a technical leadership position, driving the design, scalability, security, and operational excellence of our cloud platforms, while mentoring engineers and shaping DevOps best practices across teams.
How will you make an impact?
Lead the design, evolution, and operation of large-scale cloud infrastructure on AWS and Azure, ensuring high availability, security, resilience, and cost efficiency
Drive Infrastructure as Code (IaC) strategy and quality, ensuring consistency, reusability, and maintainability across environments and development groups
Act as a technical authority for troubleshooting complex production issues and leading root-cause analysis
Collaborate closely with development, QA, security, and product teams to align infrastructure with business and product needs
Mentor and guide DevOps engineers, fostering a culture of ownership, learning, and continuous improvement
Lead initiatives around observability, monitoring, alerting, and incident response
Proactively identify risks, technical debt, and optimization opportunities
Evaluate, introduce, and scale new tools, technologies, and AI-driven automation to improve efficiency and reliability.

Were looking for a highly technical and creative Security Researcher to join our research group. This role is central to navigating complex security landscapes, advancing our CNAPP offerings, crafting sophisticated algorithms, and pioneering cloud security research. Working alongside a diverse team, youll explore the cutting edge of cloud and AI-driven security, uncovering critical vulnerabilities, developing novel detection techniques, and driving impactful research publications. Join us in shaping the future of cloud security, where your work not only advances our technology but also deeply resonates with our commitment to exceeding customer expectations, streamlining for simplicity, and tackling challenges with creative solutions.
Responsibilities:
Collaborate with teams across the organization, including Product, Frontend, DevOps, and GTM, to develop and integrate top-tier features.
Conduct deep technical research into cloud-native environments.
Lead initiatives from their inception through to deployment, emphasizing backend system efficiency, scalability, and reliability.
Innovate in Defense Evasion, amplifying the capabilities of our agents and engines.
Forge new paths in cloud security research and cyber security algorithm development.
Deep dive into threat detection and product content that provide deep insights and added value to our customers.

If you are looking for a challenging role that includes sales, products, business development and a chance to upward growth into management?
Then look no further!
As the the first point of contact with our customers, you will have direct influence on our development and expansion! , the sky's the limit!
Become a product expert and an expert in consulting businesses from a wide variety of industries! With all these important insights you will become the link between the product, the market and all departments !
This position is for superstars who are looking to become involved in the customers journey, sales process, customer success, product teams.
The perfect candidate will be able to grow within the company while deepening their knowledge and experience about the market and its needs in relation to our life changing product!
As an Account Executive your role includes managing your own account pipeline, contributing to the teams pipeline and becoming a valuable part of the product team.
What you'll be doing:
You will become a product expert!
The Account Executive position is a quota-carrying position; you will own the full sales cycle
Be the companys eyes - No one in the company knows our clients better than the Sales team
Influence the product in the light of client demands and needs
Cross department involvement and information sharing
Initiative independence and ownership

We are looking for a strategic leader to evolve our Threat team into a comprehensive Deep Research Group
As the Head of Research, you will lead innovation across AI Security, Threat Intelligence, and Intelligence, transforming raw research into core platform differentiators. This is a pivotal leadership position responsible for delivering high-signal content and product-impacting discoveries that will directly influence our expansion into the enterprise market.
What You Will Build:
Deep Research Strategy:
You will oversee the creation of next-generation security modules derived from our unique runtime data, transforming raw telemetry into actionable defense mechanisms and automated workflows
Premium Intelligence:
You will drive the development of unique intellectual property and detection capabilities that allow us to launch differentiated, premium service offerings.
Market Impact:
Your group's research will serve as a growth engine, powering our PR, community credibility, and enterprise readiness for high-stakes environments.
Responsibilities:
Organizational Leadership:
Lead, mentor, and scale a diverse group, including the Threat Research Team, Offensive Research Team, AI Research & Innovation Team, and OSINT/Vulnerability squads
Strategic Delivery:
Oversee the lifecycle of major research initiatives, from initial discovery to full productization, ensuring deep technical findings are translated into user-facing value.
Proactive Hunting:
Drive a proactive hunting strategy, utilizing external scanning and internal signals to uncover emerging campaigns and validate novel threats before they become widespread.
Cross-Functional AI Integration:
Collaborate with the AI Lead and Engineering to integrate proprietary intel into our detection models and strengthen our AI-driven security architecture.

As a Lead Software Engineer, you will be at the heart of building our Cloud Analytics Infrastructure group.
If youre talented, highly motivated and passionate about building modern cloud architectures and enjoy solving complex engineering challenges, this role is for you.
In this role, you will orchestrate AI agents to accelerate engineering workflows and deliver innovative AI‑driven features directly to customers.
Youll work in a fast‑paced, agentic environment where experimentation, ownership, and initiative are not just encouraged-theyre expected.
If you excel as an engineer, exploring the boundaries of AI‑assisted development, and want to influence the future of how engineering teams work with autonomous agents, this role is tailor‑made for you.
How will you make an impact?
Drive engineering excellence through AI‑augmented workflows and agentic development patterns.
Ensure high-quality deliverables and efficient project execution and continuous improvement.
Lead features design and implementations, set the bar for the team standards and advise on tech. Selection, show initiative in driving technical direction and team collaboration.
Demonstrate strategic thinking and a long-term vision for scalable solutions.
Champion continuous improvement and high‑velocity delivery in an innovative, fast‑moving environment.