לוח משרות דרושים משרה מלאה

we are looking for a Technical Support Engineer.
This combined position delivers end-to-end post-sales customer success by blending Professional Services (remote and on-site implementations, upgrades, and customer enablement) with Technical Support (Level 2/3 troubleshooting, incident ownership). The engineer owns the implementation delivery cycle and issue resolution cycle from initial report through reproduction and debugging, escalation to R&D/backline support when needed, and follow-up until solution delivery while maintaining high customer satisfaction.
Key Responsibilities:
Deliver Professional Services for AudioCodes solutions, including remote and on-site implementations, upgrades, and customer enablement activities.
Provide Level 2/3 technical support for AudioCodes customers and partners according to SLA across AudioCodes products (e.g., SIP/VoIP gateways, data networking, UC applications/appliances).
Own the problem resolution lifecycle: respond to trouble reports, perform remote sessions, troubleshoot and debug, reproduce issues in the lab, and drive resolution to closure.
Interface with backend support and R&D (L4) for advanced investigation and escalation; provide clear technical context, logs, and reproduction steps.
Document findings and actions clearly in tickets and produce customer-facing updates and status reports.
Ensure high Customer Satisfaction (CSAT) through effective communication, expectation management, and timely follow-up.
Administer external customer support accounts as required.
Participate in on-call rotations and support off-hours activities and installations when needed.
Contribute to technical documentation such as application notes, knowledge articles, and project documents.
May support pre-sales engineering activities, Proof of Concepts (POCs), and customer training when required.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.
Responsibilities
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

Were looking for an experienced & talented IT Infrastructure Team Leader to join our growing IT department and lead our IT and Cloud Corporate Infrastructure.
Youll be suggesting, implementing and deploying new IT solutions together with maintaining our existing IT infrastructure, assuring that all of our systems are in optimal condition, providing the best service to our clients.
Responsibilities
Lead a team of IT Infrastructure & Cloud engineers, managing their day-to-day operational work including prioritizing tasks and meeting team goals.
Be a focal point for escalations requests from the field, related to our global corporate on-premise and cloud infrastructure. This includes servers, storage appliances, active network equipment, firewalls and cloud services.
Support a variety of IT cloud-related SaaS services and platforms such as AWS, Okta, Google Workspace, MDM, Cloud Backups, Zero Trust Network Access (ZTNA), Secure Web Gateway, Cloud-based EDR and other cutting-edge technologies.
Define network policies and procedures, including design and planning network communication systems.
Assure and monitor high network performance (availability, utilization, throughput, QoS, latency, etc.)
Suggest, implement and deploy new solutions together while maintaining the existing infrastructure, assure that all our systems are in optimal condition, and provide the best service to our clients.
Identify IT related business requirements and propose innovative solutions to enhance efficiency and productivity.
Set roadmap objectives, goals, and KPIs for the IT infrastructure team.
Design and implement the IT Infrastructure in new offices worldwide contributing to our global expansion.
Collaborating with our security team to implement technology and security policies, safeguarding our systems and data from potential threats.
Lead IT purchasing decisions and processes as needed.

Were looking for a Senior FP&A Analyst to join our growing Finance team. In this pivotal role, you will drive financial excellence by taking full ownership of expense management and budgetary control. You will serve as a strategic partner across departments, transforming raw data into actionable forecasts and empowering the business with rigorous, data-backed insights.
Responsibilities
Act as the primary financial focal point for cross-functional departments, providing data-driven insights to steer operational decisions.
Lead the analysis of financial results, delivering deep-dive monthly and quarterly management reports that explain the "story" behind variances.
Spearhead the annual budget process and rolling forecasts, ensuring tight alignment between financial targets and operational reality.
Proactively identify and implement improvements to FP&A workflows and systems (e.g., NetSuite/Planning tools) to support our rapid scale.
Own the full expense lifecycle, ensuring financial precision and strategic alignment with company goals.

We are looking for a highly experienced, versatile, and passionate Animation Artist to join the team. You will be creating animation of game interfaces for one of our games. You will be contributing to the quality of our products, look for points for growth, show initiative and take responsibility.
Responsibilities
Creating 2D animations for game characters and UI using Unity.
Creating game special effects using Unity.
Preparing textures in Photoshop, including arranging textures and creating additional sequences for building elements and effects in After Effects.
Creating high-quality promotional animations that effectively showcase characters, visual effects, and UI elements to drive audience engagement.
Creating and editing animation textures, such as particles and atlases.
Preparing animation materials for software implementation and taking ownership of the animation language in the game.
Completing animation tables for developers, specifying timings, easing, and parameter changes.
Collaborating closely with UI artists, Tech Artists and developers throughout the animation implementation process.

Were looking for a motivated and ambitious Technical Artist to join our rapidly growing Art & Design team. As a Technical Artist, youll work closely with our Creative, Product and Development teams to shape our games.
Responsibilities
Integrate creative assets (art and visual effects) into the game.
Investigate and implement new techniques and practices.
Optimize workflow processes using tools and scripts so each teammate can focus on their core contribution.
Contribute to technical solutions and pipeline design for the production and delivery of art assets and help leverage our technology.
Be responsible for creating a smooth pipeline for designs and assets incorporating significant amounts of 2D elements.

We are looking for a strategic and highly organized Art Monetization Lead to bridge the gap between our Product Monetization teams and our Global Art production. You will be responsible for the end-to-end creative lifecycle of monetization assets-from high-level conceptualization and briefing to final technical QA and implementation. The ideal candidate is a hybrid professional who understands Product Strategy as well as Art Production.
Responsibilities:
Turning high-level business goals into engaging visual stories and clear creative plans.
Oversee our global art team, prioritizing tasks and providing professional guidance and maintaining high standards.
Execute hands-on design work, creating high-impact assets that set the visual standard for our monetization features and events.
Translate vague business requirements and high-level concepts into clear, coherent, and actionable creative briefs for the art team.
Continuously optimize art production workflows and pipelines to shorten time-to-market
Collaborate with cross-functional stakeholders to ensure brand consistency.

We're looking for a motivated and talented Technical Operations Specialist to join one of our game studios in the Merge games category.
As a Technical Operation Specialist you will work closely with our Product and Monetization teams to ensure the smooth running of all the events, promotions, marketing events and live A/B tests.
You will be in charge of all related technical aspects to enable Events & Promotions both inside and outside the game.
Responsibilities:
Managing the operation of monetization & product activities inside the game through the games Back End system: setting up promotions, controlling game features, creating pricing configurations, segmentation, etc.
Responsible for ensuring the smooth running of all the promotions, event and live tests
Responsible for setting up campaigns in the games Back Office system including managing assets and pricing configurations
Responsible for enabling/disabling game features and events through the games Back Office system
Work with monetization, economy and product teams
Work with QA team to make sure the campaigns configurations are working in the live version
Daily monitor on tests.

Were looking for an experienced Tier 2 Technical Support with a creative mind and extraordinary investigation skills to join our team.
The team aims at providing immediate, high-quality analysis and technical solutions to any issues raised by our players.
Responsibilities
Investigate & Resolve technical issues escalated from Tier 1 agents
Identify the root cause for issues in the game
Analyze system logs and dashboards to streamline troubleshooting
Be the point of escalation between Customer Support and R&D
Work closely with the technical support (Tier 3) to solve technical issues
Provide comprehensive information regarding technical issues with our products.

We're looking for a passionate and skilled Customer Support Knowledge Specialist to join our dynamic Knowledge team. This team is critical to enhancing our players' experience by analyzing ticket data, building workflows for agents, and sharing feedback analysis with company stakeholders. If you're data-driven, proactive, and thrive in a collaborative environment, we want you to be part of our journey!
Responsibilities:
Collaborate closely with various teams within the studio to optimize the player experience.
Identify, track, and analyze trends in player inquiries and issues, providing proactive resolutions and suggestions.
Leverage AI-driven tools to analyze support data and identifying emerging trends
Create and maintain workflows in the Internal Knowledge Base to ensure accuracy and relevance.
Lead projects from initiation through completion, ensuring timely delivery.
Identify opportunities for improvement and implement strategies and optimizations to enhance department KPIs.

Were looking for an experienced and extremely motivated Product Manager to join our growing Product team. Are you charismatic, super assertive and have no problem taking ownership? Then this could be the perfect fit for you!
As a Product Manager, youll get the chance to make a direct impact on millions of players from around the world, help scale our product strategy and the success of our games features. Youll also have a great impact on the companys business performance.
Responsibilities
Lead the success and growth of the product by developing a product vision, strategy, roadmap and lifecycle management framework and seek opportunities for key initiatives to improve the customer experience
Gather and analyze requirements, write clear and detailed PRDs, UI/UX flows, wireframes, define A/B tests and user stories, prioritize backlogs and handle development/engineering
Own the success of the feature once its released to production by running tests and optimising performance and business results
Collaborate with relevant cross-functional teams (R&D, Design, BI/BA, etc) to guarantee a smooth, and efficient implementation.

Were looking for a curious, ambitious and self-motivated Product Economy Manager to join our growing Product team. As a Product Economy Manager, youll directly impact millions of our players by creating tools that enable you to balance and optimize the game's economy, resulting in fun and engaging experiences that increase retention and revenue.
Responsibilities
Design and own the user experience from an economy point of view to predict our players behavior according to the data we already have.
Build simulations and predictive models in order to proactively forecast results of content changes.
Monitor individual and macro player balances to ensure the overall health of the games economy.
Explore and design gameplay loops and the way players interact with them.
Tune content performance by devising A/B tests and analyzing their effectiveness.
Identify areas where sinks/sources should be tightened or loosened to maximize engagement, retention and revenue.
Price the games virtual currencies.
Collaborate with Product teams on balancing and designing new features that address existing deficiencies in the game.