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Looking for a challenging new role and career development as a:
CUSTOMER SERVICE REPRESENTATIVE,
 We are currently looking to employ a Customer Service Representative in Herzliya, Tel Aviv, Isreal.
We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
Job Outline:
The prime responsibility of the role is to ensure that customers expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
What the role involves:
Order management to include but not limited to:
- Order entry and changes; Ensure part creates are actioned
- Expedites and follow through to completion liaising with MSR team
- Ensure value added services have been actioned, with DC or Future Plus.
- Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
- Obtain Proof of Deliveries where requested
- Manage returns from customers and ensure credits are raised efficiently
Hold a clear appreciation of Futures vision and corporate objectives and ensures work activities are aligned accordingly
Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
Maintain communication between operational departments i.e. Marketing and Sales etc.
Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
Accept all incoming calls and respond with relevant action as required.
Follow up with NCNR paperwork with Strategic Account Managers.
Undertake regular communication with line manager and actively prepare for annual and BI -annual appraisals
Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
Additional projects or duties as management at times may require

We are a dynamic SaaS company, taking organizations on a transformative journey toward AI-driven business processes and services. With zero setup required, our conversational AI manages employees' requests, assists with queries, and accelerates the resolution of issues. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the organizational service management landscape. Were looking for someone who has strong time management, organization, and problem-solving skills. We value hard work and reward success. The position is temporary with an option to become a full time. What you will do:
* Manage the renewal cycle and contract processing, within a timely manner, to ensure no service disruptions
* Prepare renewal quotes based on customer requests and requirements
* Collaborate with Customer Success Managers on quotations, overcoming objections, and adjusting proposals to ensure the best offering is presented to the customer
* Attend customer calls to review renewal offerings
* Follow up with customers on proposals and pending payments (email and phone calls)
* Work with the internal AR team on invoices and additional vendor documentation, as requested by customers
* Maintain and report on accurate 90 days rolling forecast of renewals
* Utilize retention playbook to negotiate contract terms and maximize revenue