We are looking for a Customer Success Manager who will drive retention and growth among our most valuable B2B customers, by understanding their business needs and helping them succeed and expand their ongoing activity on the platform. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth and driving satisfaction and loyalty, while serving valuable insights across the organization.
The ideal candidate is a natural relationship builder with a proactive, result driven approach, demonstrating strategic thinking, alongside sales capabilities. The candidate should be a proactive problem solver with impressive communication and presentation abilities.
About us
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What am I going to do?
Develop and maintain strong, long-lasting relationships with key stakeholders to drive growth, loyalty and satisfaction, and achieve sales targets.
Develop a deep understanding of clients plans, goals and challenges to position offering effectively.
Communicate regularly with clients to provide updates on product innovation, industry trends and any relevant news.
Collaborate with internal departments, including business, product and marketing to create satisfying solutions for clients and support their growth.
Serve as the primary point of contact for our high-valued accounts, providing proactive support and guidance to ensure their ongoing success and satisfaction.
Identify and pursue business opportunities for account expansion and upselling additional products or services to increase customer lifetime value and maximize revenues.
Monitor account health and proactively address any issues or concerns to minimize churn and maximize customer retention.
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Consulting, matchmaking and project management with relevant buyers
Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

We have a great opportunity to join our Renewals team working within an established team managing customers within Israel. Within this position, you will be responsible for working to targets relating to renewal revenue.

Key responsibilities include

Partner with aligned customers, reseller partners, and sales team members on a daily basis to identify, progress, and close renewal business on time and to the correct forecasted value.
Takes ownership of Customer Satisfaction, ensuring regular contact with the customer base at all parts of the contract life-cycle to ensure a high level of customer satisfaction.
Shows an appreciation for the complexity of our customers. Builds an understanding of customers organization structure and maintains relationships with key stakeholders at all levels.
Expected to demonstrate a high level of knowledge of aligned customers businesses, key initiatives, and needs during account reviews.
Communicate clearly, both verbally and in writing with all parties on renewal opportunity progress/ account relationship and escalate any concerns appropriately.
Responsible for ensuring all upcoming renewals are actively quoted/ initiated at least 90 days in advance and an accurate forecast is maintained within Salesforce.com at all times. (Quarterly forecast accuracy is expected to be within 5%)
Strong member of the account team ensuring close working relationships with Field Sales counterparts.
Develops relationships with Channel Partners and Distributors for the growth of our products within their markets. Observe correct channel policies and rules of engagement at all times during renewal processes.

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Step into the heart , where our cybersecurity prowess is fueled by a vibrant and friendly work environment. Beyond being a cybersecurity company, we are a community of smart, fun, and kind individuals who share a passion for people. Our dynamic team are hard at work, not only protecting ad platforms, app developers, website owners, and users from the menace of bad ads, but doing so in an atmosphere that resonates with intelligence, creativity, and genuine friendliness.

Our cutting-edge technology swiftly eliminates bad ads in real-time, before they can disrupt the online experience. As a tenacious bootstrapped startup with over a decade in the game, we thrive on challenges because we know that cyber challenges never rest and neither do we!



As our Customer Success Manager, you'll be the maestro of a portfolio filled with vibrant and dynamic enterprise and midsize level accounts. Picture yourself not just managing but waltzing through the realm of ad quality and security, becoming the trusted advisor and influencer that our clients can't imagine navigating this landscape without.

If you see customer/partner relationships as a canvas for your artistic flair and a playground for your scientific precision, then congratulations you've just stumbled upon your dream role! Join us in turning the ordinary into extraordinary as we redefine the customer success experience.

Responsibilities:
Serve as a trusted advisor to customers by utilizing your deep understanding solutions to help achieve customers' business goals.
Act as the customers advocate and collaborate with internal teams including product management, support, and sales to find and provide the best possible solutions
Build a long-lasting relationship with the customer both remotely and face to face while serving as the account technical and product POC.
Develop and maintain a deep understanding of client needs and drivers and align technology to support those needs.
Provide training and education on our products and new features through demos, webinars and training.
Analyze and monitor client data to realize insights and optimizations and communicate those findings to the client.
Work with internal stakeholders to support and drive successful renewals.
Proactively manage client relationship; meet with clients on a regular basis to obtain feedback on our product, identify opportunities for improvements, assess utilization, build plans for maximum optimization.
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers.
Own your accounts, build the relationship with the technical and management teams and with C-level executives.

As a Customer Onboarding Manager (COM) is the face of to our new customers, during their onboarding; He plays a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the platform quickly and effectively, setting them up for long-term success.



Responsibilities

Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality.
Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training.
Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations.
Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally.
Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value.
Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution.
Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions.
Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements.
Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase.
Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey.

we are looking for a Customer Success Manager

The ability to understand our customers' industry and business, providing
solutions and strategic plans accordingly - especially working with tech companies in the US, Canadian and Israeli markets.
The ability to communicate & present work plans, Business reviews, road maps and use cases.
Performing needs mapping & goal setting with different stakeholders across the organization, including C-levels. Creating a professional strategic plan and execution for each customer: Business pains, KPIs, processes, timeline & call to action.
Mapping of every organization structure, the internal political structure of budgets., and decision-makers.
Reach out methodologies- Ability to reach each stakeholder- when you dont have an intro.
Demonstrate and present a unique value proposition clearly, ROI-oriented- according to the listener.
Actively ensuring your book of customers reaches success and feel in success, by conducting professional QBRs based on business ROIs.
Ability to forecast & identify churn and upgrade opportunities for your account base.
Managing upsells & renewals with the account manager- Reach quarterly KPIs.

We are looking for a Technical Account Manager (TLV).
RESPONSIBILITIES:
Common TAM tasks include:
Familiarize yourself with customer environments, requirements, and milestones in order to help drive value
Build and maintain strong professional relationships with decision makers
Own the technical relationship with customers from onboarding through renewal
Perform technical presentations and demos for customers and partners
Communicate highly technical concepts enthusiastically to a variety of audiences, including executive level technical decision-makers, and follow up with technical staff in all areas
Serve as a product and app sec subject matter expert to support customers
Explain features and benefits to customers
Stay up-to-date on relevant solutions, products and services
Provide customer feedback to product management on feature enhancement requests, escalations, and product bugs to support teams and other relevant teams as needed
Provide updates to customers on requested features, bug fixes and product roadmaps
Adapt to complex, changing business environments to deliver valuable solutions to enterprise customers.
Some travel expected

Required Customer Success Manager (w/ Freight Forwarding background)
The opportunity:
Weve been fortunate to enjoy rapid growth and adoption by customers from all over the globe, and actually, were just getting started. As a Customer Success Manager you will join a small team that moves fast.

Together with the team, you will provide top-notch service to our customers, and support the rollout of a new product and features to the market. Youll be expected to execute fast but, more importantly, to solve problems and find long-term solutions that can be implemented as new processes, products, or features.
Responsibilities (or what youll be doing):
You will join a CS team in its early stage so there's a lot of room for creativity and building processes from scratch. You will be expected to contribute and improve current methodologies.
Help customers succeed and provide support both on the technical level and on the business side.
Onboarding new customers to be able to use our platform
Building and teaching technical courses on the platform
Deliver excellent support to customers, understand their needs, and ensure their success.
Serve as the main point of contact while acting as a liaison between clients and the rest of the team.
Provide customers with Introduction and training of new features in order to maximise the usage and educate them through marketing and product documents.
Maintain a comprehensive and updated knowledge base - Analyze customer usage data, gather insights and lessons
Provide internal customer feedback.

we are looking for a Customer Experience Associate
About the Role:

Speak with customers on a daily basis, communicating via channels such as phone calls and (email) support tickets.
Become an expert in products and stay up-to-date on new features and improvements
Influence the way we provide training to improve CX product knowledge
Work to improve the quality of our service by identifying knowledge gaps and problematic flows
Act as the main point of contact and liaison between clients and the rest of the team
Build and maintain strong customer relationships by providing exceptional customer service.
Empower customers to connect their goals and challenges with the solution
Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
Take the initiative to provide excellent support to customers via phone and email, to understand their needs and ensure their success

We are looking for a Customer Success Manager.
As a Customer Success Manager, you will own all technical and commercial aspects of the customer lifecycle for our strategic customers. You will lead customers through their onboarding and implementation, collaborate with key stakeholders on complex projects, and identify expansion opportunities.
Responsibilities:
Become an expert on our solutions.
Build strong relationships with our clients to understand their needs and ensure their success with our technology.
Serve as the main point of contact and liaison between clients and the rest of the team
Leverage data and expertise, to develop a strategy for your book of business that delivers impact for our customers.
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional opportunities for partnerships.
Represent voice of the customer and influence product development roadmap.

About Artlist & Position Overview: Who are we? Artlist is a creative technology company providing video creators with high-quality music, sound effects, footage and digital assets for video, as well as powerful video and image editing software. With our revolutionary license and cutting-edge creative tools, we’re on the fast track to becoming the ultimate 360 degree solution for video creators. Today, Artlist is the go-to licensing provider for creators in over 160 countries. Among our 16M clients are Google, Apple, Nike, Coca-Cola, Ikea, Mercedes, Samsung, Wix, Netflix, Dior and more. Artlist is seeking a dynamic and results-driven Account Executive to join our growing Sales team in Tel Aviv. As an Account Executive, you will play a crucial role in expanding our client base and driving revenue growth. You will be responsible for building and maintaining relationships with key clients, understanding their unique needs, and positioning Artlist as the go-to solution for their creative content requirements. This is a unique opportunity to enable Fortune 500 companies to create quality content at scale. Core Skills/Responsibilities: Who are you? Client Acquisition : Identify and prospect potential clients, understand their content creation needs, and demonstrate how Artlist can solve their various pain points Pipeline & Relationship Management: Develop and nurture strong, long-term relationships with clients across all industries, ensuring high levels of customer satisfaction and loyalty Sales Meetings: Conduct engaging and informative presentations to showcase the benefits of Artlist, addressing client pain points and providing tailored solutions with a consultative approach Negotiation and Closing : Effectively negotiate terms and close deals to meet and exceed sales targets with the support of global team members Collaboration : Work closely with the marketing, sales enablement, product, and legal teams to align efforts and ensure a seamless customer experience in a fast-paced startup environment Adaptability & Ownership: Stay adaptable and agile. Stay informed about industry trends, competitor activities, and market demands to contribute to the development of sales strategies Results Driven/Quota Achievement: Meet or exceed sales targets and quotas. This involves closing deals, negotiating contracts, and ensuring that revenue goals are achieved