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We are seeking a passionate and seasoned Senior Finance data Analyst to join our data team and lead our disruptive product on the B2C channel. The ideal candidate should be able to develop effective and efficient data analysis solutions, interpret and communicate data -driven insights to inform decision-making, and support data -driven initiatives that drive business objectives.
About The Role Collect, analyze, and interpret financial data to provide insights into business performance. Develop and maintain financial reports, dashboards, and visualizations to support decision-making Prepare ad-hoc analyses and reports on revenue, costs, profitability, and other key financial metrics. Performing financial reconciliation with business partners, focusing on payment reconciliation and ongoing monitoring of financial transactions. Responsible for importing, managing, and maintaining data from leading financial systems such as Stripe and Nuvei while ensuring data accuracy and completeness. Conducting cross-validation and verification of data between the company's internal systems and external systems, including sales data verification against payment service providers. Perform data validation and reconciliation to ensure accuracy across multiple sources. Automate and streamline data collection processes to improve reporting efficiency. Continuously seek ways to improve data reporting processes, financial modeling, and forecasting accuracy.

Were looking for a hands-on, tech-savvy team member to help manage and improve our Customer Care AI chatbot. You'll maintain the chatbot, enhance workflows and prompts, monitor performance, and work closely with cross-functional teams to deliver a smooth, optimized experience for both users and agents.

What am I going to do?:

* Maintain and manage the AI chatbot instructional conversations
* Optimize workflows and prompts to improve deflection rate and CSAT
* Manage and monitor AI agent behaviors and logic
* Monitor and analyze conversations and chatbot performance metrics
* Collaborate with customer-facing and product teams to align AI behavior with business goals
* Stay ahead of the curve with the latest in AI, automation, and chatbot best practices
* Maintain clear and up-to-date technical documentation

Equal opportunities:
At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Were looking for a motivated and service-oriented Help desk Technician Tier 1 to join our IT & Security team at Pango. In this role, youll be the first point of contact for technical issues, providing hands-on support to our employees and ensuring smooth day-to-day operations across the companys systems and tools.
This is an entry level Position with an opportunity to grow within Pango. Reporting to IT Manager

Responsibilities:
Tier 1 Technical Support on-site and remotely for all employees at Pango, including basic troubleshooting and assistance during company events and meetings.
* Handle incoming tickets in the helpdesk system and provide timely, professional support.
* Offer end-user technical assistance for computers, peripherals, and organizational software.
* Manage user accounts and permissions in Active Directory and Microsoft 365
* Install and configure operating systems and company applications.
* Handling end-to-end onboarding and offboarding processes, including workstation setup, user access, and equipment management.
* Document issues, solutions, and follow-up actions according to team procedures.

Advantages:

* Experience with Intune MDM
* Familiarity with Jira or other ticketing systems.