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We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale.

What Youll Do
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

Were looking for a Senior Account Executive who wants to have real ownership, real impact, and the opportunity to help shape how we partner with high-growth, technology-forward Digital Native customers across the region. A true sales leader who can both expand existing relationships and secure new logo business.

This role requires an intelligent salesperson who can engage in a highly consultative manner with Development and Operations/IT teams within Digital Natives. The Senior Account Executive will be responsible for territory development, prospect qualification, proposing and closing sales opportunities for Aerospike products and services. The ideal candidate is a self-starter, biased toward action, with prior experience selling database or infrastructure solutions into Digital Native accounts.

This is a direct sales role that requires regular face-to-face engagement with prospects and customers across the assigned UK & Northern Europe territory.
What Youll Do
Source, develop, and close new business opportunities to consistently exceed quarterly sales targets
Build a deep understanding of Aerospikes products, value proposition, and competitive landscape
Build trusted relationships across all levels, from hands-on engineers to senior executives
Develop and execute effective territory planning and account management strategies
Proactively engage target prospects and evangelize Aerospike solutions and customer success stories with Development leaders and technical teams
Deliver compelling presentations using industry knowledge, market trends, and customer case studies to clearly articulate Aerospikes value
Own forecasting, pipeline, and opportunity management in Salesforce
Develop and execute sales strategies in a fast-paced, small-team environment
Provide the highest level of customer service and act as a trusted advisor to customers
Contribute to broader sales strategy and share best practices and success stories with peers
Attend and support regional events, meetups, and customer-facing activities