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We are looking for an experienced Knowledge and Training Specialist with a background in Customer Success Management to join our Customer Care team. If you're passionate about empowering teams, enhancing customer experiences, and driving operational excellence, wed love to hear from you! In this role, you will lead onboarding and continuous training for Customer Success Managers (CSMs) and Customer Care agents while also developing scalable knowledge solutions that align with our business goals. You will collaborate closely with leadership to identify knowledge gaps and create training programs that improve service quality, retention, and engagement.
What am I going to do?:

* Design and lead comprehensive onboarding and ongoing development programs for Customer Care.
* Working with different stakeholders (as part of the product enablement part of the role)
* Develop, maintain, and optimize training materials, knowledge base articles, and best practice guides in English.
* Verify the accuracy of knowledge content through data analysis, research, and testing to ensure relevance and effectiveness.
* Manage and enhance learning journeys within the LMS system.
* Monitor training effectiveness and provide recommendations based on performance data and feedback.
* Stay up to date on customer care methodologies, industry trends, and emerging best practices.
Equal opportunities:
At Fiverr, we're not about checklists. If you don't meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you. At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

If youre looking to grow your career in a dynamic, global, and impact-driven environment, wed love to hear from you.
The Director of CX Operations - AI, Automation, Billing & Payments is a unique opportunity to join a highly motivated, customer-centric team striving for operational excellence.
we are shifting gears toward an AI-first approach in a super-fast-paced environment. Our goal is to make the customer experience a competitive advantage in the hospitality industry by ensuring our processes are not only well-defined, but supercharged by intelligent automation, data, and AI.
You will be a hands-on operational leader, designing and optimizing workflows using n8n, Make, and Claude; leading critical Billing and Payment, and owning a significant portion of CXs day-to-day operations.

we are looking to hire a Customer Onboarding Operator.
We are seeking a dedicated and customer-focused individual to join our team as a Customer Onboarding Operator.
In this role, you will play an important part in ensuring a smooth and efficient onboarding experience for our clients. Your responsibilities will include contacting clients, guiding them through the onboarding process, assisting with required documentation and verification steps, and supporting AML and quality control processes.
The ideal candidate is service-oriented, detail-focused, and able to communicate effectively while working in a fast-paced environment.
Responsibilities
Contact clients by phone to welcome them and guide them through the onboarding process.
Provide clear instructions regarding the documentation, forms, and procedures required to complete the onboarding process.
Assist clients in navigating our platform and address any questions or concerns they may have.
Ensure that all client information is accurately documented and updated in our internal systems.
Collaborate closely with the customer support team to identify and resolve potential issues or challenges during the onboarding process.
Maintain a high level of professionalism, patience, and empathy when interacting with clients, while adapting the support provided to their individual needs.
Handle escalated AML review queues.
Escalate positive and potential screening matches to the relevant MLROs.
Handle incoming tickets from Customer Support.
Perform routine quality control checks on the Client Verification teams.

We are growing at a fast pace and we are looking for a Support associate for a part time position (Student position).

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.

What You'll Be Doing:

Customer Obsessed: , our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out-of-this-world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs, or other issues that may arise

Communication: Fluidly and fluently communicate with our customers and partners and adjust your tone to your audience

Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io As a Customer Experience Specialist at Artlist, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. You’ll support users from their very first interactions with our AI tools through full-scale production workflows—ensuring they gain the knowledge, confidence, and inspiration needed to grow with Artlist. We’re looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isn’t your average support role: you’ll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. What You'll Do
* Deliver timely, empathetic, and effective support across current and emerging communication channels to resolve product issues proactively
* Guide Creative AI Workflows: Develop deep expertise in Artlist’s platform and generative AI tools to help users navigate AI capabilities, prompting, and features that best fit their creative vision.
* Proactively communicate user behavior, AI tool performance, technical issues, emerging creative trends, and potential improvements to the team, raising flags as needed.
* Work cross-functionally within a cohesive team environment to drive user satisfaction and product success.

We're seeking an exceptional experimental Physicist who combines deep quantum physics expertise with strong software engineering capabilities and interpersonal skills. In this role, you'll focus on developing and implementing automated calibration solutions for several quantum computing partners while also serving as a quantum solutions expert for our European customer base. You'll work at the intersection of quantum physics and software engineering, translating complex calibration requirements into robust automation frameworks. This position offers unprecedented exposure to diverse qubit types and quantum architectures, enabling you to create groundbreaking calibration solutions while helping customers implement quantum computing experiments. Prior hands on experience on calibrating Superconducting qubits and good understanding of the underlying physics is strongly encouraged.



Responsibilities

Design and implement automated calibration frameworks for quantum computing systems
Collaborate with the strategic partner's team to optimize calibration workflows
Lead technical implementation and integration of QM solutions for customers
Provide technical guidance on best practices for quantum control systems
Translate complex customer requirements into actionable technical solutions
Manage technical relationships with accounts throughout Europe
Contribute to customer education and training materials

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Responsibilities:
Ensure customer success and value of Varonis solution during the post-sales customer lifecycle.
Lead onboarding, adoption, enablement, and operationalization of Varonis solutions.
Serve as the primary point of contact and technical advisor for assigned customers.
Drive measurable customer outcomes from Varonis solutions.
Conduct regular customer success reviews, Quarterly Business Reviews (QBRs), and risk assessments.
Build strong relationships with customers stakeholders, security teams, platform owners, and executive leadership.
Work in strong cooperation with Varonis Sales, Professional Services, Support, and Product teams to ensure customer success.
Proactively identify adoption gaps, technical risks, and customer health issues, and drive remediation plans.
Maintain deep expertise in Varonis technologies, security trends, cloud platforms, and AI-related security challenges.