דרושים » תוכנה » Director of CX Operations

We are looking for a Data Products Engineer to take full ownership of our companys internal product suite - the full-stack applications, AI agent tools, and automation pipelines that power teams across the entire company every day. You will step into an established ecosystem and take the reins. Your mission is to maintain, evolve, and build the next generation of these internal tools so every department can move faster and make smarter, data-driven decisions.
Reporting directly to the VP of CS & Data, this is a high-autonomy, tech-lead role. You wont just write code; you will make architectural decisions, solve complex domain challenges with smart software, and shape how the entire company interacts with data.
How will your day-to-day look?
Own the Internal Product Suite: Lead the development of our core full-stack applications. You will build and scale the central platforms and dashboards that give Product, CS, Sales, and executive leadership visibility into product usage, account health, business performance and more.
Advance the Internal AI Layer: Design, deploy, and refine custom agentic AI workflows - enabling teams across the organization to query complex B2B and product data naturally and conversationally.
Engineer Smart Automations: Architect workflow automations and custom APIs that pipe downstream data directly into the operational tools our teams use every day.
Bridge Data and Software: Partner seamlessly with Data Ops and Data Analysts to transform raw data models into highly usable, intuitive user interfaces and automated actions.
Run the Infrastructure: Own the end-to-end DevOps lifecycle for our internal applications, managing deployment, containerization, observability, and CI/CD pipelines.
Drive Technical Strategy: Act as the technical anchor for internal tools. You will translate high-level product and business challenges from company leaders into shipped, reliable software.

We are seeking a highly skilled, motivated Senior Full-Stack Engineer II to join the Customer Experience Offerings (CXO) team. This team delivers and scales our core offerings and agentic experiences, creating smart automation for customers to confidently understand, configure, and optimize their journey.

What Youll Be Doing
Act as the go-to technical expert across one or more core areas of the CXO platform, setting the standard for code quality, maintainability, and architecture for the team.
Drive technical decision-making on complex, mission-critical systems. Lead design reviews for large-scale initiatives and contribute to all major architectural decisions within your domain.
Own and deliver large, cross-system initiatives, handling open-ended problems with ambiguity. Define key success metrics and measure project impact post-delivery.
Proactively identify and drive improvements to system costs, scale, and operational stability.
Proactively engage with customers to understand their needs, document pain points and suggestions, and drive improvements that benefit multiple teams.
Improve team processes: identify gaps in documentation, design/code review practices, and onboarding; propose and lead adoption of improvements.
Think like a product owner: proactively identify opportunities to improve the customer experience from quality-of-life improvements to impactful new capabilities and bring them to the roadmap.

We are looking for a Hands-On Agentic AI Engineer (Information Systems Team) to join a new team focused on applying AI agents and intelligent workflows to improve business processes across the organization.

The ideal candidate is someone who enjoys building real-world AI-driven solutions end-to-end - writing code, designing architectures, building prototypes, solving implementation challenges, and working directly with business stakeholders to turn process opportunities into working AI solutions.



Responsibilities:

Partner directly with business teams to identify automation and optimization opportunities
Design and implement agent-based AI workflows to automate internal processes end-to-end
Design and build LLM-powered tools (agents, workflows, copilots)
Develop RAG pipelines, integrate multiple data sources, and build intelligent automation flows
Deep-dive into company data - validate quality, uncover gaps, and ensure AI solutions are built on solid foundations
Take solutions from idea → prototype → production
Governance, Reliability & Security
Ensure AI workflows comply with security, privacy, and compliance requirements
Implement guardrails, approvals, logging, and human-in-the-loop mechanisms where needed
Monitor AI performance, errors, hallucinations, and drift
Collaboration & Enablement:
Partner with business owners and IS teams to identify automation opportunities
Translate business requirements into AI-driven solutions
Document AI flows, decision logic, and operational runbooks
Educate internal teams on AI capabilities and limitations

we are (and its sister brand Insurance) looking for an experienced, hands-on Finance & Operations Lead. This is a pivotal role that sits at the intersection of finance, business & insurance operations, and HR. You'll report directly to the CEO and work with cross-functional teams in Israel, US, and Canada keeping the day-to-day engine of a fast-moving InsurTech company running smoothly.
This role is ideal for someone who thrives on variety, enjoys solving problems end-to-end, and is comfortable moving between spreadsheets, people processes, and vendor relationships in the same day, and has an attention to detail.
The position is temporary covering maternity leave with the option to stay. Expected start around October to allow for a proper handover period.
What youll do:
Own finance operations for our Israeli, US and Canadian entities - banking and management of company funds, intercompany related topics, and coordination with our accountants and tax advisors
Reconcile financial data across multiple systems and partners, fully manage recurring payments and vendor billing, collections and payment discrepancies.
Full ownership of the compliance and insurance aspects of the business - agents licenses, company insurance renewals, regulatory processes, audits, and related external providers.
Prepare materials and financial updates for board meetings
Manage the employee lifecycle in Israel and US - payrolls, onboarding, benefits, culture, etc
Support recruiting end-to-end - sourcing, screening, interview coordination, and candidate communications
Manage vendor relationships and contracts across business partners and HR & operations services.
Work to improve existing processes and aspire to maximum time and finance efficiency.
Work directly with the CEO to prioritize and drive the team's operational agenda

Were looking for our first Forward Deployed Engineer (FDE) to join our company and help build this function from the ground up.
This is a highly technical, hands-on, and customer-facing role. Youll be based in Israel, working closely with our Product and Engineering teams, while traveling regularly across the U.S. to work on-site with our enterprise customers.
Youll work directly with customers to understand their business processes, technical environments, and operational challenges, and translate them into AI-powered solutions. Youll own projects end-to-end - from discovery and requirements gathering through technical design, development, deployment, adoption, and continuous improvement.
As our first FDE, youll have a unique opportunity to define how our company works with customers from a technical perspective, build the processes and best practices for this function, and play a key role in how we scale customer delivery.
Were looking for a strong engineer with a product mindset who enjoys navigating ambiguity, working directly with customers, and turning complex business problems into scalable technical solutions.
our Values
Ownership - We take responsibility and move decisively.
Clarity - We simplify complexity to deliver meaningful impact.
Accuracy - Precision matters in everything we do.
Velocity - We move fast and execute with purpose.
Partnership - We succeed by working closely together.
What Youll Do
Partner directly with enterprise customers, both remotely and on-site across the U.S., to deeply understand their business processes, technical architecture, data flows, and operational challenges.
Lead technical discovery sessions, gather business and product requirements, and translate complex customer needs into scalable AI-powered solutions.
Design, build, configure, and deploy production-ready AI agents, integrations, and workflows that operate reliably within customer environments.
Work hands-on with APIs, enterprise systems, structured and unstructured data, and customer infrastructure to deliver end-to-end solutions.
Own customer engagements from technical discovery through implementation, deployment, adoption, and continuous optimization.
Validate solutions using real customer data, troubleshoot technical challenges, and continuously improve system performance and business outcomes.
Drive measurable business impact by identifying new use cases, increasing platform adoption, and helping drive growth and expansion within customer accounts.
Work closely with Product and Engineering in Israel to influence product direction based on customer feedback, implementation learnings, and real-world use cases.
Act as the technical owner throughout the customer engagement, building trusted relationships with both technical and business stakeholders.
Create reusable implementation playbooks, tools, and best practices that help scale the FDE function as our company grows.

We're looking for an experienced Customer Service Manager to join and take ownership of the customer service team.
You will be responsible for managing and professionally leading our outsourced customer service center, building and improving service processes, setting service standards and KPIs, and ensuring a high and consistent level of service across the customer journey.
This is a hands-on role with broad responsibility, ideal for someone who understands customer service deeply, is comfortable working with multiple stakeholders and external vendors, and knows how to build practical processes and solutions in a fast-paced, marketing-driven environment.
📍Ramat HaHayal, Tel Aviv
🏠 Full-time position with an on-site work model
What you'll do:
Take ownership of customer service team, manage, monitor and professionally lead an outsourced customer service center
Build, implement and improve service processes, procedures, quality controls and KPIs
Own service targets and ensure fast response times and agreed SLAs
Adapt the service operation to a high volume of campaigns, marketing initiatives and ongoing content activity
Work closely with Credit, Loyalty Programs, Marketing, Digital, Operations, Technology and external vendors
Build and implement knowledge management solutions to improve service quality, consistency and response times
Implement advanced AI tools to improve customer experience and streamline service operations
Identify pain points, gaps and opportunities for improvement, and drive practical solutions

We are looking for a highly analytical and driven FP&A Business Partner to join as the first and only to the Finance team. In this role, you will partner closely with business leaders across the organization to drive financial planning, forecasting, and data-driven decision-making. Youll build and maintain financial models, budgets, and reporting tools that enable clarity, efficiency, and strategic insight across the company.

This is a unique opportunity to join a rapidly scaling, global technology company where finance plays a key role in shaping growth strategy. The ideal candidate thrives in a fast-paced, dynamic environment, is comfortable working independently, and enjoys translating numbers into actionable insights.

What Youll Do
Lead the budgeting, forecasting, and financial planning processes across multiple business units.
Build, maintain, and improve financial models that support strategic decision-making, including top-line forecasting, cost modeling, and operational KPI tracking.
Analyze performance vs. plan, identify key trends, and provide high-level commentary for management and board reporting.
Collaborate cross-functionally with Sales, Operations, Product, HR and others to align financial plans with organizational goals.
Develop and automate reporting dashboards that track key performance metrics and enable proactive business management.
Work with the Accounting team to ensure accuracy of actuals and consistent financial reporting across systems.
Contribute to the design and implementation of scalable FP&A processes, tools, and systems to support the companys growth.

We're a global company with teams across markets and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. you'll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world. Role Overview The Payments Analyst plays a critical role in ensuring the accuracy, consistency, and integrity of chargeback-related data across multiple platforms and internal systems. This position combines strong research, analytical and technical skills with cross-functional collaboration to support efficient chargeback management operations and enhance data -driven decision-making. This role also acts as a connective layer between Operations and Engineering - translating operational issues into technical investigations, and technical findings back into clear operational context. What You'll Do
* Research payment service providers (PSPs) and acquire knowledge of their data structures, workflows, and reporting standards
* Map, normalize, and validate data from external systems to align with internal data
* Monitor key operational systems, dashboards, and application logs to identify data anomalies, errors, or breakdowns in the chargeback lifecycle
* Serve as a bridge between Operations and Engineering - triage incoming issues, investigate them technically, and escalate with clear, reproducible context when Developer involvement is needed
* Conduct root-cause analysis to resolve data discrepancies and ensure accurate case handling and reporting outcomes
* Query internal databases using SQL to analyze trends and troubleshoot issues
* Collaborate with multiple teams - including product, operations, and engineering - to resolve edge cases, maintain data integrity, and support system enhancement
* Communicate with PSP representatives as needed to clarify data formats, investigate issues, and ensure proper integration
* Leverage AI tools to enhance data processing, research, and workflow efficiency (or demonstrate willingness to adopt new technologies)
* Contribute to internal process documentation and best practices

We are looking for a Senior II Software Engineer to join the CX Platform team, the foundational engineering team powering our entire Customer Experience group. This is a high-impact, hands-on role at the intersection of backend engineering, AI infrastructure, and customer-facing product.

You'll work across the full platform stack (backend services, data pipelines, security, cost, and scale) with a meaningful and growing focus on AI infrastructure. We own the agentic platform for the entire Product Offering group: from building the LLM infrastructure and agentic workflows to ensuring they're reliable, observable, and safe in production.

What you'll be doing:
Own AI infrastructure for the Product Offering group. Design, build, and evolve the shared AI platform (agentic workflows, LLM integrations, observability, and guardrails) that CX product teams build on.
Ship agentic features end to end. Lead development of AI-driven capabilities using LangChain, LangFuse, and AWS Bedrock, from architecture through production deployment and monitoring.
Drive platform architecture. Set the technical direction for the CX backend (services, data pipelines, API patterns) with an eye for scalability, reliability, and developer experience.
Own core data foundations. Design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, and MySQL; keep pipelines fast, fresh, and reliable.
Mentor and elevate. Help engineers across the CX group grow in backend craft, AI engineering, and system design thinking.
Collaborate cross-functionally. Work with product, design, and customer-facing teams to turn ambiguous problems into well-scoped, high-quality solutions.

In this role, you will join a world-class team of engineers within the Surgical Operating unit responsible for developing medical devices that focus on lung cancer diagnosis.
Our Surgical Operating Unit is one new, powerful operating unit bringing together the people and product portfolio of Surgical Robotics and Surgical Innovations. With the Mission as our North Star, we will build on our legacy of proven surgical solutions and advance the promise of robotics and digital solutions to benefit our customers and patients.
Make your impact by exploring a career with the worlds leading Medical Device company, striving to alleviate pain, restore health, and extend life.

We are seeking a highly qualified and detail-oriented Software Verification Engineer to join our software verification team. This position involves verification and integration of complex, multidisciplinary medical systems. The role requires direct collaboration with cross-functional teams, including software, algorithm, and hardware engineering, to ensure the system meets all functional and performance requirements.
Responsibilities may include the following and other duties may be assigned:
Technical leadership: Serve as a technical leader within the verification team, providing guidance, reviewing test approaches and deliverables, and mentoring less-experienced engineers.
Independence: Demonstrated ability to independently lead complex verification initiatives, make sound technical decisions, and drive issues to resolution.
Designing and executing SW testing strategies: Proactively identify gaps in performance, accuracy, and quality across the software and algorithmic components of the system. Develop and prioritize test strategies based on risk, impact, and business needs. Create comprehensive test plans to validate functionality, accuracy, and performance.
Continuous improvement of testing processes: Identify process improvement opportunities by implementing new tools and optimizing methods.
Performing script-based testing: Develop and maintain test scripts to automate and enhance testing processes using Python, MATLAB, or other tools.
Collaborating with cross-functional teams: Work closely with cross-functional teams, including software, algorithm, hardware engineering, quality, and regulatory, to ensure successful testing outcomes.