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We are looking for a Customer Care Expert - German Speaker.
As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

we are looking for a Collections Specialist to support our revenue operations and ensure timely payments from customers worldwide.
This is a unique opportunity to join a dynamic finance team, work with international clients, and contribute to the success of a fast-growing SaaS company.
As part of your role, you will:
Manage and track customer collections to ensure timely payments.
Communicate with global clients via email and phone regarding outstanding invoices.
Maintain accurate records of collection activity in NetSuite.
Build and send weekly and monthly reports on collection status and forecasts.
Collaborate with global sales, finance, and customer success teams to resolve issues and clarify billing discrepancies.
Create and update collection plans, follow up consistently, and escalate when needed.
Be a connector youll help different people solve issues quickly and effectively.

#Hybrid Join Us. Make Your Imprint. Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data -driven insurance software platform allows users to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.
Whats the Job? As a Customer Success Manager in Novidea youll ensure that our customers achieve their desired outcomes with the product by providing onboarding, support, and ongoing guidance, while fostering strong relationships to drive retention, expansion, and satisfaction.
What Youll Do
* Customer Relationship Management: Building and maintaining strong, positive relationships with customers to ensure they are satisfied and engaged with the product.
* Education and Enablement: Providing training, resources, and guidance to help customers fully utilize the product.
* Providing solutions of the product designing and implementing enhancements based on the platform
* Working closely with the product team providing the voice of the customer and communicating to clients product updates and features
* Working with the delivery teams designing needs and deliverables, based on requests for changes of clients
* Proactive Engagement: Regularly checking in with customers to address any issues, gather feedback, and ensure they are getting the most out of the product.
* Monitoring Customer Health: Using tools and metrics to monitor customer usage and satisfaction levels
* Renewal processes: involvement in annual renewals, especially if the customer is considering expanding, downgrading, or leaving the solution.