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Were looking for a Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and to the next level.
As a Customer Success Manager, youll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 customers, helping them achieve maximum value from the platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.
*** Working Days - Monday to Friday
What You'll Own:
Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention.
Schedule and prepare Success Business Reviews for customers, with the top priority of increasing customer adoption and proving return on investment that leads to renewals/expansion.
Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote adoption of the product.
Educate customers on the most relevant features of their specific requirements, be comfortable guiding customers through the platform, and showing them the Art of the possible.
Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for .
Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals.
Work with the internal Account team and Customer to develop a Success Plan outlining how addresses their immediate/future needs (including metrics for success).
Monitor customer health to reach out to customers before risks escalate and identify remediation options.
Partner with Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand.

* Serve as right-hand finance business partner to Chief Operations Officer, supporting the established strategic goals.
* Manage and analyze operation functions (Manufacturing, Supply Chain, R&D, IT and Facilities) financials and non-financial metrics, including forecasts and actuals, scenario planning at the level of a public company.
* Develop efficient planning and reporting processes to methodologies and record individual R&D programs for financial performance and milestone timelines.
* Support cross-functional projects aligned with strategic initiatives.
* Support a potential IPO.
* Analyze business performance to generate insights that support growth, operational efficiency and goal achievement.
* Support the Production of board of director presentations for the operation activities.
* Provide insights and analysis for decision support for COO leadership team.
* Forecast and budget expenses for partnered functions.
* Manage a small team responsible for supporting the COO

Are you ready to power the future? At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for enthusiastic service technicians to strengthen our UK team. Your tasks
* Installation and commissioning of our residential and commercial locations
* Independent and self-responsible execution of maintenance, repair and repair work, as well as training at our customers' site
* Instruction of our customers as well as implementation of customer-specific settings on site
* Customer advice regarding technical equipment and services
* Update the knowledge base used by other technical support staff with new troubleshooting information
* You document, edit, monitor and coordinate your assignments independently (in the support tool, CRM)

Country:
United Kingdom

City:
Remote

Introducing Chargeflow Welcome to Chargeflow, where innovation meets expertise. We're not just another startup; we're a dynamic and rapidly expanding company driven by seasoned leaders in the world of fintech and eCommerce. Our passionate team is on a mission to tackle one of the most pressing issues plaguing online businesses today: chargeback fraud. This insidious menace all too often results in substantial losses, both in revenue and profits. Join us on our journey as we revolutionize the fight against chargeback fraud. Who We're Looking For - The Dream Maker This isn’t your typical CSM role — and we’re not looking for a typical CSM. We’re searching for a strategic and creative Scale Customer Success Manager to own and build our entire SMB Success motion from the ground up . You will be the architect of how we engage, retain, and grow our thousands of SMB clients — through smart automation, one-to-many education, and a deep understanding of customer behavior. This role is foundational : your work will set the tone, structure, and impact of how Chargeflow delivers value at scale. You’ll define the playbooks, design the programs, and be a central voice in shaping how our customers succeed — and how our company scales. What You’ll Own and Drive: Build the SMB Success Engine: Own the post-sale journey for Chargeflow’s SMB segment — from onboarding to expansion — using automation, lifecycle strategy, and high-leverage communication. Design Scalable Engagement: Develop and execute one-to-many initiatives like email sequences, product tutorials, webinars, and self-serve training — driving deep adoption and long-term retention. Conduct multiple daily meetings with SMB clients and manage one-to-many customer success initiatives, including email sequences, webinars, video training, and automated outreach to maximize impact across our client base. Educate, Empower, Enable: Make every customer feel like a power user. Turn complex features into simple workflows through smart guidance, intuitive resources, and proactive outreach. Act on Data: Use customer data and behavioral insights to identify risks, opportunities, and churn signals — and proactively intervene at scale. Be the Voice of the Customer: Champion customer feedback (VOC) across the company, informing product direction, roadmap priorities, and feature design. Cross-Functional Partner: Collaborate with Product, Marketing, Sales, and Support to continuously optimize the end-to-end customer experience and amplify customer value. Drive Impact at Scale: Every initiative you build has the potential to reach thousands of customers. You’ll play a critical role in making Chargeflow the gold standard in SMB success.

DealHub offers a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. We are continuing to grow and looking for a VP of Customer Success for the SMB segment. Scope:
* Leading, expanding, and mentoring the SMB Customer Success team by setting the strategy and prioritizing Objectives and Key Results: hiring, training, and developing a world-class team
* Driving customer lifetime value by defining the customer journey
* Deploying programs to help drive business value with customers, customer goal achievement, new features, and new use cases
* Collaborating across teams to identify and pursue customer growth opportunities
* Partnering very closely with the R&D and Sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.