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we are looking for a Technical Support Engineer
Responsibilities
Resolve customer issues daily, ensuring timely responses and high levels of customer satisfaction
Proactively manage the day-to-day resolution of customer issues in a timely (SLA) manner and maintain their high satisfaction
Contribute to methodologies, best practices, and techniques to improve our support process
Build and contribute to Navinas technical support knowledge base.
Work closely with R&D, Product, Customer Success, and our Medical team for complex problem-solving and time-sensitive escalations.

We are currently looking for an MES Expert (m/f/d) to join our talented Opcenter services team in Israel.
In this role you will be responsible for designing, developing, implementing, and supporting our MES Product, Opcenter. You will have the opportunity to work on some of the largest MES projects in the region, often within regulated environments.
We are happy to train you up in our market-leading MES product.
A security classification is required for this position. Candidates with a valid, existing security classification are preferred.
This role can be based Airport City, Israel. Hybrid working is available, but you must be willing to travel to our customer sites.
How will you shape the world of tomorrow? Digitally and with a future-oriented mindset!
Participate in large MES implementation projects for the Israeli customers
Understand the goals of the project workstream to which you are assigned, the breakdown of project tasks, and be able to explain the workstreams' relationship to the overall solution
Configuration and implementation of end-to-end MES solutions
Testing, data migration, production, and postproduction support
Support knowledge transfer (deliver training courses, user guides, coaching of MES key users)
Support the documentation and development of standard methodoloies and the further development of our knowledge base
Ensure solution implementation with special consideration of the surrounding MES and ERP landscape as well as production/quality processes
Acting as part of a Consulting Services team, work productively with Consultants, Architects, Project Managers, and other internal & external interfaces to ensure that the customer succeeds in their objectives
Be a technical trusted advisor to a customer and implement customer requirements to introduce or further develop innovative and integrated MES solutions in production, quality, and compliance management

We are looking for an experienced Data Center Operations Engineer to join our IT department. In this role, you will maintain and support a large-scale global server and GPU infrastructure, monitor and troubleshoot hardware failures, and collaborate with senior system specialists to resolve complex issues across production and research environments.
We offer a dynamic, innovative production and research environment and expect a strong commitment to maintaining high service availability, performance, and reliability.
Responsibilities:
Deploy (rack and cable) new servers, GPUs, and infrastructure hardware.
Monitor and troubleshoot IT infrastructure hardware issues across all company data centers.
Coordinate vendor engineers site visits.
Perform hardware break/fix activities including replacement of drives, RAM, CPUs, GPUs, power supplies, and other server components.
Maintain firmware versions up to date.
Manage company data center inventory.
Monitor and manage DC environment parameters including power usage, airflow, cooling, and rack capacity.
Support and keep hardware in an high-performance compute environments used for compute-intensive workloads and research activities.

We are looking for an experienced IT Support to join our IT team in Tel Aviv. In this role, you will help deliver a seamless technology experience across the organization while supporting and improving the systems, tools, and services that power our day-to-day operations.

This is a highly hands-on role that combines end-user support with ownership of endpoint management, SaaS administration, conference room technology, and IT operations. The ideal candidate is proactive, technically strong, and thrives in a fast-paced, high-growth environment.



What Youll Do

Provide technical support for hardware, software, endpoint, network, and SaaS-related issues across the organization.
Troubleshoot and support macOS and Windows devices, including provisioning, maintenance, upgrades, and lifecycle management.
manage endpoints using Jamf Pro, Intune, and other endpoint management solutions.
Support core SaaS platforms including Google Workspace, Slack, Zoom, Microsoft 365, and other business-critical applications.
Support identity and access management processes using Okta and related systems.
Maintain accurate asset inventory and ensure proper tracking of company hardware and software.
Support conference room technology, AV equipment, Zoom Rooms, and meeting spaces to ensure a seamless collaboration experience.
Collaborate with Security and IT teams to maintain endpoint compliance and support security initiatives.
Escalate complex technical issues when appropriate while maintaining ownership through resolution.
Work with external vendors and service providers to resolve technical issues and service disruptions.
Document processes, troubleshooting procedures, and internal knowledge base content.
Participate in IT projects and continuous improvement initiatives to enhance scalability, automation, and employee experience.

Required Senior IT Helpdesk Technician
Job Overview:
As an IT Helpdesk Technician, youll play a pivotal role in ensuring that our IT infrastructure remains robust, accessible, and secure for all internal and remote employees. This position demands high expertise in troubleshooting various hardware, software, network, and SaaS application issues. Your ability to resolve technical problems quickly and effectively will directly support our companys mission of operational excellence and security.
Key Responsibilities:
Manage, prioritize, and resolve incoming IT support requests through the ticketing system, maintaining clear and effective communication with end-users.
Diagnose and resolve complex issues related to hardware, software, networks, and SaaS applications with precision and efficiency.
Provide high-quality technical support to diverse internal and remote employees, ensuring swift and professional issue resolution.
Identify recurring issues and work proactively to prevent future occurrences, enhancing system reliability.
Maintain accurate records of troubleshooting and resolution processes. Create and update documentation to support knowledge transfer within the IT team.

We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Real-time Data Platform. Youll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with at scale.
What Youll Do:
Troubleshoot and resolve technical issues for customers across diverse environments (cloud, hybrid, on-prem).
Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
Participate in real-time customer remediation efforts and live incident resolution.
Act as a customer advocate to ensure timely and accurate issue resolution.
Support enterprise customers with mission-critical systems and real-time data use cases.
Assist with new deployments, configuration guidance, and performance tuning.
Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.
Contribute to a collaborative, agile, and globally distributed support team.

We are looking for a Global Tier 1 Support Manager. The demands on our global support operation are growing fast - and the way we deliver support is transforming just as quickly.

The Global Tier 1 Support Manager is responsible for the performance of our Tier 1 support operation globally - across all channels and delivery models, including us in-house offices, distributor/partner Tier 1 teams, and outsourced contact centres. This is a matrix management role.

The teams you oversee are distributed across geographies and report locally to their own managers - your job is to align them, set the standard, track performance, and make sure things get fixed when they are not working. You will be close to the data and close to the issues - reviewing dashboards daily, working directly with local team leads, and pushing AI and automation into the operation as a practical way to handle more volume without adding headcount.

Your key responsibilities will include:

Matrix Team Oversight & Alignment Work with Tier 1 team leads across our offices, partner networks, and third-party providers. Your influence comes from clear standards, good data, and strong relationships. Make sure every team lead knows what good looks like and has what they need to deliver it.
Multi-Team Coordination Oversee Tier 1 support across all channels (phone, email, chat, portal) and all delivery models - our offices, distributor/partner teams, and outsourced contact centres. Make sure processes are consistent and teams are not operating in silos.
Efficiency Improvement Through AI & Automation Actively bring AI into the day-to-day operation - IVR automation, AI-assisted agent tools, self-service deflection, smarter triage. Identify the use cases and work with our implementation teams to deliver AI based solutions.
Performance Tracking & Alerts Work from a dashboard every day. Set up targets and alerts alerts so that our SLA standards are adhered to and that volume spikes, or quality drops are caught immediately. Look at metrics such as First Call Resolution (FCR), Average Handling Time, Average Waiting Time, CSAT and Produce a weekly summary for senior stakeholders and flag issues before they develop.
Monthly Business Reviews Run the MBR process with all Tier 1 delivery partners including third-party contact centres. Make sure the numbers in the room are the right ones and that the conversation results in clear actions, not just a slide deck.
Knowledge & Training Make sure every Tier 1 team - in-house, partner, and third-party - has access to current, accurate product and process knowledge. Work with the KMS and LMS owners, identify gaps, and make sure training actually happens and sticks.
Staffing & Capacity Use volume and trend data to validate that headcount requests are correctly calibrated to actual need.
Working Across Teams Work closely with Tier 2, Product, R&D, and the Business Tools team. Most support problems have a root cause outside of support - your job is to find it and make sure the right people are fixing it.
Partner & Distributor Teams Work with distributor and partner Tier 1 teams to improve their support capability - fewer unnecessary escalations to us, better handling at the partner level.

IT Specialist - MENTEE
We bring world-class robotics expertise, together with decades of leadership in computer vision, machine learning, and autonomous driving technologies. Building on that foundation, We are creating the "MenteeBot", the AI-first humanoid robot that combines perception, reasoning, learning, and advanced dexterous manipulation, designed to work alongside people in their everyday lives, at the workplace and in the home.
Our technologies power more than 230 million vehicles worldwide and have helped shape the future of autonomous mobility. With teams around the world, we continue to innovate at the forefront of autonomous systems, advancing the next generation of Physical AI for real life.
What will your job look like:
Operate and maintain multi-node GPU compute and training clusters (SLURM), including scheduling policy, quotas, and job troubleshooting.
Manage the NVIDIA GPU software stack across mixed generations, plus the high-speed interconnect fabric.
Own storage infrastructure: parallel and network filesystems.
IT site owner, POC.
Administer enterprise networking: firewall policy, VPN, SD-WAN, and site connectivity.
Run identity and directory services, and the SaaS SSO integrations that depend on them.
Provision and manage a mixed endpoint fleet across Linux, Windows, and macOS.
Handle server-room operations: power, cooling, UPS, and capacity planning.

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials

Were looking for a IT infrastructure engineer to troubleshoot and solve data center IT hardware issues, process the RMA. This is a position for a technical expert working at the intersection of multiple technical and operational domains.

Your responsibilities will include
Solve the most challenging firmware and hardware related issues with servers, involving in-depth knowledge of system architecture and advanced troubleshooting

Execute workarounds and solutions for IT hardware issues

Act as a subject matter expert and point of escalation for L1 and L2 technicians

Create new processes and documentation for IT hardware team

Collaborate with related departments to im

Collaborate with vendors on warranty replacements (RMA), create requests and manage.

Improve support processes, documentation and training materials