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We're known for our professional Success team and are hiring a Solution Expert.

As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.

You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

We are looking for students for a part-time Technical support Representative position.

The position is part-time, in shifts that include nights, weekends and holidays.

Location: Poleg, Netanya.

Responsibilities
Providing Bright Data's customers with timely and accurate technical support
Independently understanding and solving technical problems using internal documentation.
Clarifying problem solutions to customers and providing them with the best workflows.
Interacting with other departments to clarify issues and escalate them when required.

We are looking for a highly analytical Tier-2 Support Expert to act as the main escalation point for our Bright Insights team. You will investigate data anomalies, collaborate closely with R&D, and deliver high-quality, tailor-made technical resolutions to leading global brands.

Responsibilities
Handle complex unresolved issues from Tier-1 involving APIs, data pipelines, and dashboards.
Reproduce bugs, conduct root-cause analysis for data discrepancies, and document technical findings.
Work closely with R&D, Product, and Customer Success to prioritize bug fixes and drive systemic improvements.
Provide clear, professional technical guidance to enterprise clients while meeting strict SLAs.
Create and maintain internal Knowledge Base articles and troubleshooting runbooks.

We are seeking an experienced Customer Support and Implementation Engineer to join our team. In this role, you will provide technical assistance to customers, and diagnose and troubleshoot software, and hardware-related issues, upgrades, and new implementations to ensure effective solutions to customer concerns. This position requires a strong technical skill set, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Responsibilities
Install and upgrade the customer environments with the company`s solution.
Provide technical assistance to customers.
Diagnose and troubleshoot software and hardware-related issues.
Deliver solutions to resolve customer concerns effectively.
Keep accurate records and document customer issues and resolutions.
Collaborate with internal teams for efficient problem resolution.

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
Responsiilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies. To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel. Schedule is Mon - Fri, 9am-6pm (Friday/work from home).
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities. This position will assist Candexs internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candexs specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.
This role is hybrid, working from our location in the bursa in Ramat Gan, Israel. Schedule is Mon - Fri, 9am-6pm (Friday/work from home).
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with specific systems and technologies.
To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement. An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction. This role is hybrid, working from our location in the bursa in Ramat Gan, Israel.
Responsibilities:
Onboarding new users to the system, including user adoption
Administration of pending orders and payments
Reconciliation of all company orders to confirm the correctness of data
Identification of areas of improvement, both in process and product
Promptly responding to customer queries via ticketing system, emails, phone
Liaising with colleagues or managers to find the best solutions to customers issues
Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products
?Key Responsibilities: Manage client onboarding and ensure smooth, effective use Investigate and resolve first and second-level technical incidents Perform in-depth troubleshooting and identify underlying issues Support customers through phone, email, and other communication channels Work with R&D on system -level problems

we are seeking a Help desk Technician! What will you do?
* Provide high-quality support to employees (on-site and remote) covering hardware, software, OS, and network infrastructure.
* Troubleshoot and repair laptops/desktops, set up workstations, and manage peripheral equipment (monitors, docking stations, IP phones).
* Manage user accounts and permissions in Active Directory, Office 365, and Google Workspace
* Track IT inventory and manage the full IT onboarding/offboarding process for employees.
* Diagnose basic connectivity issues, WiFi configurations, and printer/file-sharing setups.