As a Technical Customer Success Manager, you will serve as a trusted advisor to Technologies customers, ensuring they realize maximum value from their investments in solutions. You will act as a bridge between customers and internal teams - including Sales, Professional Services, Product, and Engineering - driving adoption, retention, and satisfaction.
You will:
Build Trusted Customer Relationships: Establish and maintain strong relationships with key stakeholders, aligning solutions with customers' business and technical objectives.
Act as a Trusted Advisor & Customer Advocate: Understand customer needs, provide strategic guidance, and represent the customer's voice to ensure challenges and priorities are addressed.
Drive Customer Success & Risk Reduction: Lead regular business reviews, proactively identify risks, prevent incidents and escalations, and improve overall customer experience.
Collaborate Across Teams: Partner closely with Sales, Professional Services, Product, Engineering, and other stakeholders to deliver seamless customer outcomes.
Provide Strategic Insights: Share customer feedback to influence product improvements, while staying current on industry trends, emerging technologies, and evolving solutions.
Requirements: 5+ years of experience in Customer Success, Account Management, Project Management, or a similar customer-facing business role.
Strong problem-solving and analytical thinking skills, with the ability to translate complex challenges into actionable solutions and leverage data to drive recommendations.
Excellent presentation, communication, and relationship-building skills, with the ability to engage both technical and non-technical stakeholders.
Active security clearance is required, as this role will be dedicated to MOD customers.
Bachelor's degree in IT, Business, or a related field; native-level Hebrew and high proficiency in English.
This position is open to all candidates.