We are looking for a highly empathetic, customer-focused Exposure Analyst to join our managed services team. In this role, youll be the friendly face and trusted advisor helping our premium customers get the absolute best out of the platform.
Youll dive deep into security postures, translate complex attack paths into simple, actionable steps, and build the kind of trust that makes IT and Security teams excited to work with you.
Responsibilities:
Be the Trusted Advisor: Own the primary technical relationship for a portfolio of enterprise and mid-market customers, establishing yourself as their go-to security partner representing in the customers organization.
Daily Posture Reviews & Action: Conduct daily reviews and analyses of your customers' security postures using the platform. You'll turn complex findings into clear, risk-based insights and proactively open remediation tickets.
Weekly Check-ins & Deep Dives: Lead engaging weekly calls with your customers, hosting targeted deep-dive sessions to guide them on configuration, best practices, and new features to ensure optimal ROI.
Bridge the Gap: Drive remediation outcomes by pushing discussions directly with the customers IT, DevOps, and Cloud teams-not just their security teams-helping them prioritize efforts based on attack path analysis.
Deliver the Big Picture: Proactively track progress and provide monthly reports to both technical and executive stakeholders. Youll also co-host Executive Business Reviews (EBRs) alongside our Customer Success team.
Champion the Customer: Act as the lead technical escalation point, partnering with our internal R&D, Product, and Support teams to make sure your customers' needs are always heard and resolved.
Requirements: Must have: 5+ years in a customer-facing tech role (e.g., Customer Success Manager, TAM, Security Consultant, or MSSP/SaaS Support), with a proven track record of managing large enterprise clients.
Outstanding interpersonal skills: You easily break down complex tech issues. You are equally comfortable driving an IT team to take action as you are presenting to C-suite executives.
Cyber orientation: Key understanding of:
On-Prem/Active Directory, Cloud environments (AWS, GCP, Azure) and Kubernetes.
Posture Management - KSPM, ADSPM, and CSPM.
Identity Management - CIEM, IAM
General ethical hacking and cybersecurity principles.
Self-driven learning style: You are naturally curious, highly analytical, and comfortable in a dynamic, fast-paced environment where you are always eager to expand your skills.
Communication: Native-level fluency in English (written and spoken) is a must.
This position is open to all candidates.