The Order Management Specialist is responsible for managing the full order-to-cash lifecycle within an assigned territory. The role involves extensive work with subscription-based models, service agreements, and financial metrics such as ARR (Annual Recurring Revenue) and billing contracts. The ideal candidate is highly organized, detail-oriented, and customer-focused, with strong communication and interpersonal skills to ensure accurate order processing, policy compliance, and effective cross-functional collaboration.
What will you do?
Manage the Order-to-Cash process, including receipt, validation, and administration of Purchase Orders (POs).
Handle subscription and service agreements, ensuring accurate processing of billing terms, contracts, and ARR metrics.
Ensure compliance with company policies related to products, services, subscriptions, discounts, and payment terms.
Prepare and manage essential documentation, including order confirmations, invoices, and shipping coordination materials.
Monitor and follow up on order delivery (Delivery), including coordination with production, logistics, and shipping teams to ensure on-time fulfillment and resolution of delivery issues.
Collaborate closely with Sales Administration, Production, and Finance to align priorities and ensure smooth execution.
Serve as a primary point of contact for customers and sales teams, providing updates, resolving issues, and communicating requirements.
Maintain accurate reporting of order-related data, including bookings, invoicing, revenue recognition, and delivery status.
Requirements: What you need:
BA in Business Administration, Finance, Logistics, or a related field.
Proven experience in order management, logistics, sales operations, or similar roles.
Strong proficiency in Microsoft Excel; familiarity with data analysis tools is an advantage.
Hands-on experience with ERP systems (Oracle Cloud - advantage) and CRM systems.
Familiarity with subscription-based models, billing contracts, and financial terms such as ARR.
Familiarity with import/export processes - advantage.
Fluent in English and Hebrew (mandatory); additional languages are an advantage.
Excellent organizational, multitasking, and problem-solving skills with high attention to detail.
Strong written and verbal communication skills and ability to work effectively in cross-functional environments.
Ability to support the following:
Strong interpersonal skills and the ability to collaborate with diverse stakeholders.
Customer-focused mindset with a commitment to delivering high-quality outcomes.
Adaptability and flexibility in a dynamic, fast-paced environment.
Proactive, self-motivated, and capable of managing multiple priorities simultaneously.
Resilient and able to perform effectively under pressure.
This position is open to all candidates.