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Required Technical Support Engineer- Tier 2
Description
We are redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companiesincluding Coinbase, MetaMask, Uniswap, Backpack, Stellar, and othersto detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.
We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstartsfirms known for supporting the most innovative and influential companies in technology and cybersecurity.
As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale our L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.
This role is meant for a true builder. As the first hire, youll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for our customers, engaging directly with our engineering and product team, and learning our product directly from them.
What Youll Do -
Provide expert-level technical support for our applications, diagnosing and resolving complex issues with aggressive resolution times.
Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
Monitor system performance metrics, API health, and security incident alerts.
Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
Develop tools and automation to improve support efficiency and reduce resolution time.
Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.

As a Senior DevOps Engineer, you will be responsible for designing, implementing, and optimizing our AWS-based infrastructure to support our B2B social media management platform. You will build and enhance CI/CD pipelines, improve system observability, and ensure the reliability and security of our cloud environment. Working closely with development teams, you will streamline deployments, optimize front-end resource delivery, and contribute to scaling our infrastructure. If you thrive in automation, enjoy solving complex cloud challenges, and are passionate about building efficient and resilient systems, we want to hear from you!
Responsibilities
Infrastructure Management - Design, implement, and maintain scalable, reliable, and secure cloud infrastructure on AWS to support marketing and social media solutions.
CI/CD Pipeline Development - Build, automate, and optimize CI/CD pipelines to ensure seamless and efficient deployment processes across multiple environments.
Process Automation - Develop automation strategies to improve deployment efficiency, system stability, and reduce manual intervention.
System Monitoring & Observability - Implement monitoring, logging, and alerting solutions to track system health, performance, and security.
Security Best Practices - Ensure infrastructure security and compliance, implementing best practices to protect sensitive data.
Cross-Team Collaboration - Work closely with development and product teams to integrate DevOps practices, troubleshoot issues, and support continuous improvement.
Documentation & Reporting - Maintain comprehensive documentation of system configurations, processes, and performance metrics to facilitate knowledge sharing.
Front-End Resource Delivery & CDN Optimization - Optimize CDN strategies and deployment processes for efficient front-end resource delivery.

Were looking for a highly motivated Java Software Engineer to join our Cloud Analytics team! You will be taking part in developing a complex AWS-based architecture for large Organizations. The applications we develop are part of our offering, our cloud solutions suite which is deployed in multiple regions across the world and serves hundreds of customers.
How will you make an impact?
Develop the optimal microservice architecture using AWS technology.
Design and implement microservices in a Java Spring Boot environment.
Enhance product features through active participation in development.
Analyze feature requirements and create comprehensive design documents.
Review design documents with relevant stakeholders to ensure alignment.
Collaborate with the group to refine and iterate on feature designs.
Implement agile development methodologies to deliver high-quality features efficiently.

We are looking for the best to join us as we expand our groundbreaking journey.
We are confident that your unique skillset, perspective, and passion, encouraged and inspired by our wealth of technology, research and expertise in these fields will be the driving force needed to continue being an industry spearhead for many years to come.
Position Description:
We are interested in welcoming a Senior Cybersecurity Expert to join our team, to plan, research, and develop proprietary automotive cybersecurity solutions.
Responsibilities and tasks include:
Threat and vulnerability assessment and analysis
Design, implement, and verify mechanisms to neutralize potential threats
System hardening and characterization
Penetration testing

We are interested in welcoming a Solution Engineer to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.
The right candidate should have various technical capabilities and customer-centric approach.

we are looking for an QA Engineer to write test scenarios and execute manual test plans for web applications. We are looking for people who look at the world differently, people who are passionate about making sense out of huge amounts of data, who explore, analyze and lead the solutions they envision. If you are an engineer that is passionate about being part of an innovative product, making an impact, and striving to work with the industrys best talent as part of one of the fastest growing and successful startups around !
So what will you actually be doing?
Design, plan, analyze QA tests/test-plans for web applications.
Work closely with the development teams and be part of a development cycle.
Investigate product quality issues to uphold high-quality standards.
Collaborate with Product and other teams to manage documentation and ensure timely releases.
Review final product functionality before releases.
Handle software updates, patches, and bug fixes.

We are looking for a creative and independent Reliability Product owner. our company Networking unit has continuously reinvented itself over two decades. Our high-speed buses & network products are leading in the markets with innovative ways to improve speed and bandwidth from one generation to another. Today, we are increasingly known as the place for getting End-to-End High-Speed Ethernet and InfiniBand Solutions We're looking to grow our company and build our teams with people who can join us at the forefront of technological advancement. We need a creative individual who will help transfer Network Silicon ICs products (Switch, NIC, SmartNic) from design engineering to mass production while ensuring meeting our company milestones at high quality and reliability.
You will be exposed to various aspects of product qualification and will be responsible for integrating all future Network IC products reliability activities, from product risk assessment, failure mechanisms and reliability tests. You will define and prioritize the reliability milestones and drive the required activities to meet our company compony goal. Your work will include multiple interfaces and phases from foundry through hardware, testing and quality & reliability Milestones requirements. If you are passionate about enabling of the highest quality Network products that will change the world, we want to hear from you!
What you'll be doing:
Prepare gap analyses and risk assessment based on Silicon and package product related features
Prepare JEDEC based qualification plan for product reliability
Interact with Hardware, Test Engineering, External vendor, NPI team to plan and lead all product aspects of reliability
Apply trade-offs for material and schedule where necessary based on deep understanding of the product
Problem solving leadership and re-planning as necessary
Product parameters analysis and debug as necessary
Monitor and supervise program progress to pre-defined milestones.

we are looking for an Experienced QA Engineer to write test scenarios and execute manual test plans for web applications!We are looking for people who look at the world differently, people who are passionate about making sense out of huge amounts of data, who explore, analyze and lead the solutions they envision. If you are an engineer that is passionate about being part of an innovative product, making an impact, and striving to work with the industrys best talent as part of one of the fastest growing and successful startups around !
So what will you actually be doing?
Design, plan, analyze QA tests/test-plans for web applications.
Test execution and results reporting to ensure successful implementations.
Work closely with the development teams and be part of a development cycle.
Edit and manage technical documentation.
Review final product functionality before releases.
Handle software updates, patches, and bug fixes.

we are looking for an excellent SW Engineer to join the InfiniBand Switch and NVLink Core FW group in Tel-Aviv / Raanana. As the team member, you will be part of a major development effort for the next-generation networking products. The verification team develops cutting-edge networking features for cloud, HPC and storage. We drive the data growth of the worlds biggest companies. With talented engineers around the globe, the work environment is dynamic, meaningful, and fast-paced. Are you ready for the challenge?
What you will be doing:
As a SW Engineer at our company, you will part of a group of firmware verification engineers, using your expertise in C++ and Python in an Agile methodology.
Develop the verification process, aligning with quality standards and project timelines.
Design and implement new features in the core of our company Switch and GPUs
Drive and facilitate the planning, scheduling, and execution of the project and activities of the team
Collaborate with architecture and different software design teams as part of the software development lifecycle.
Work in pre and post-silicon development environments of next-generation our companynetworking products.
Gain a deep understanding of networking technology, system debugging and stacks, as well as the HW/FW/SW relationship.
Innovate! Bring our companys FW switching products to shine in customers view.

we are at the forefront of the AI revolution, delivering cutting-edge accelerated compute platforms for global impact. Our Network Insights group is seeking a talented and motivated Sr. DevOps Engineer to architect, scale, and optimize the DevOps infrastructure supporting our advanced networking simulation services. In this high-impact role, you will lay the foundations to scale a key insight product to reach 10100 times more users, design robust CI/CD pipelines, drive automation, and ensure the reliability, scalability, and security of our cloud-based, and on-prem platforms.. If you are passionate about solving complex infrastructure challenges and enabling world-class software delivery, we want to hear from you.
What You'll Be Doing:
Architect and optimize CI/CD pipelines for large-scale, high-availability simulation services, ensuring fast, reliable, and secure deployments.
Drive automation across infrastructure provisioning, configuration management, and monitoring to support rapid development cycles and minimize manual intervention.
Collaborate with software engineering and product teams to design and implement scalable, cloud-native solutions that meet evolving business needs.
Promote standard processes in infrastructure as code, containerization, and cloud security, ensuring compliance and resilience across environments.
Monitor, troubleshoot, and resolve infrastructure and deployment issues, maximizing uptime and ensuring efficient performance for internal and external customers.
Evaluate and integrate new tools and technologies to continually enhance the reliability, observability, and efficiency of our DevOps ecosystem.
Participate in incident response and post-mortem processes, driving root cause analysis and systemic improvements.

we are looking for an AI Engineer to join our amazing DeepUI team.
We are developing revolutionary runtime engine and transforming the online experience for hundreds of millions of users.
Our proprietary AI-based technology is bringing the world's leading digital adoption platform to the next level by understanding and interacting in real time with graphical user interfaces at a human level.
We are looking for people who are passionate about leading technology to the extreme. If you are striving to develop an innovative product, make an impact, and work with the industrys brightest talent as part of one of the fastest-growing and successful startups around.!
What will you actually be doing?
Design and development of new AI based GUI comprehension systems.
Develop and apply advanced algorithms to the exciting and rapidly evolving domain of AI based Automations Agents.
Exploring and validation of new algorithms based on large existing data sets.
Help build engineering culture.
Investigate, implement and share new AI technologies and ideas.

we are looking for an AI Engineer to join our amazing DeepUI team.
We are developing revolutionary runtime engine and transforming the online experience for hundreds of millions of users.
Our proprietary AI-based technology is bringing the world's leading digital adoption platform to the next level by understanding and interacting in real time with graphical user interfaces at a human level.
We are looking for people who are passionate about leading technology to the extreme. If you are striving to develop an innovative product, make an impact, and work with the industrys brightest talent as part of one of the fastest-growing and successful startups around!
What will you actually be doing?
Design and development of new AI based GUI comprehension systems.
Develop and apply advanced algorithms to the exciting and rapidly evolving domain of AI based Automations Agents.
Exploring and validation of new algorithms based on large existing data sets.
Help build engineering culture.
Investigate, implement and share new AI technologies and ideas.