לוח משרות דרושים שירות לקוחות משרה מלאה

Were looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with our customers in France, focusing on three aspects:
Accelerate adoption of our products and value realization.
Explore new opportunities of expansion by understanding the scope of customer use cases.
Enhance customer loyalty.
As a Post Sale Engineer you will
Focus on the customers continuous interactions with us, the customers lifetime value and the associated NPS/CSAT scores
Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Platform
Provide Service to the Sales team by focussing on customers strategy, and to make sure the Platform helps customers achieve their goals, enabling the Sales account manager to be there when customers need them and to get renewals, upsells done on time
Formulate and deliver projects by collaborating with our customers based on agreed upon timelines
Work with the Solution engineering and Professional Services teams to ensure all customers complete their projects timely and successfully
Monitor the customer's health and their perception of the brand by becoming a Platform Health Expert
By effectively communicating technical knowledge and operational excellence to customers on best practice and ensuring they maintain a healthy platform
Be first point of escalation
Develop full understanding of the Platform, including:
The value proposition and sales messaging
Out of box reporting where needed
Success journey planning and execution
Continuous communication and working relationship.

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Understand customer needs and requirements.
Route qualified opportunities to the appropriate sales executives for further development and closure
Close sales and achieve quarterly quotas.
Research accounts, identify key players, and generate interest
Maintain and expand your database of prospects within your assigned territory.
Team with channel partners to build pipelines and close deals.
Perform effective online presentations to prospects.