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About the Role:
We are looking for a highly motivated International Technical Support Specialist to provide top-tier support to customers worldwide via email, Zendesk ticketing system, and phone calls. In this role, you will handle complex technical issues, analyze logs, and develop a deep understanding of SaaS workflows. The position requires strong analytical skills to perform Root Cause Analysis (RCA), deliver creative solutions, and clearly communicate technical explanations in English - including guiding users in cases of incorrect usage.
Key Responsibilities:
Ticket Management: Manage support tickets using Zendesk, ensuring full documentation and adherence to SLA (Service Level Agreement). Technical Troubleshooting: Analyze log files and use tools such as Elasticsearch, Kibana, or similar platforms to identify and resolve issues. Root Cause Analysis: Diagnose whether issues stem from system bugs or user errors, including proper documentation in bug tracking systems. Collaboration with R&D: Open and manage bugs in Azure DevOps, including attaching logs, screenshots, and detailed technical information. Customer Communication: Provide clear, professional responses in English, including technical explanations, guides, and references to the Knowledge Base. Documentation & Knowledge Sharing: Maintain and update FAQs, create user guides, and support internal knowledge transfer across teams. Escalation Management: Escalate complex issues to higher-tier support when necessary.

abra SAP Department is seeking for an SAP CRM Consultant. We are looking for a skilled SAP CRM Functional Consultant with strong business understanding and hands-on implementation capabilities to join the Digital & CRM domain in a leading retail and energy organization. The role focuses on implementing, configuring, and supporting SAP CRM On-Premise solutions while working in a complex, enterprise-scale environment that impacts large-scale customer experience and digital journeys. This role requires strong functional SAP CRM expertise, proven ability to lead end-to-end processes, and the capability to translate business needs into system solutions, specifications, and actionable deliverables across multiple stakeholders. A full-time position, based in the Sharon area, Israel. Key Responsibilities:
* Implement and maintain SAP CRM On-Premise solutions in alignment with business requirements
* Analyze and define end-to-end business processes across customer service, sales, and digital CRM journeys
* Lead projects and tasks from requirements gathering through design, implementation, and production rollout
* Write functional specifications and work closely with development, integration, QA, BI, and infrastructure teams
* Provide ongoing production support, troubleshooting, and resolution of system issues
* Work with multiple internal stakeholders and external system interfaces
* Support and guide users while ensuring system stability and continuous improvement
* Drive process optimization and business efficiency initiatives across CRM domains

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems. We are looking to hire a Senior QA Automation Engineer to join our team at this exciting stage of our companys growth. What You’ll Do Architect & Build: Lead the design of automation frameworks focusing on Component Testing and E2E flows Cloud Integration: Orchestrate automated test environments that deploy our services onto AWS using Docker (and ideally K8s Pipeline Ownership: Fully integrate test suites into our GitHub Actions CI/CD pipelines. Strategy & Mentorship: Create comprehensive test plans and mentor junior/mid-level team members on automation best practices. API Excellence: Maintain and expand our Rest Assured API automation suite.