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Building own Market Acumen: Understands market trends, market opportunities, compliance by reading, attending webinars, conferences delivered by Industry thought leaders such as Gartner, Forrester, IDC
Strategic Technology Advisor: Joins the Strategic Technology Advisory/Planning groups of partners, contributing with insights that influence the technology roadmaps and investments towards and away from key competitors
Strategic Alignment: Identifies and consults on the strategic alignment of partners towards technology priorities and their technical readiness to address solution gaps as part of Industry solution mapping and capacity planning
Envisioning: Presents in Digital Transformation/Envisioning Workshops targeting Partner CIO/CTOs envisioning solutions to capitalize on identified market opportunities
Technical Readiness: Works with the Go-To-Market(GTM) team to invest in key Partners Technical Readiness workshops executed by Partner Enablement roles in the GTM team
Technology Roadmap: With the help of cross-team technical resources including Architects and Industry specialists defines the technology roadmap for new Partner solutions, seeking Technical commitment and investment from Partner CTOs, CIOs, Product and Practice managers to invest in the solution as well Product Groups
Building Partnerships: Envisions the important interdependencies of 3rd party solutions, services and equipment, as well as Partner-to-Partner motions for better together strategies among different partners and partner types
Enablement Planning: Accountable for building the technical enablement plan for partners leveraging the Global Partner Services (GPS) Services Framework including On-boarding, up/cross skilling, Bootcamps,trainings and meeting certification requirements
Enablement Delivery: Seeking the help of internal Technical Architects, Industry specialists and Engineering teams for the delivery of workshops, Bootcamps, trainings necessary to build the technical skills and expertise of partners
Customer Engagements: Oversees the success of Proof of Concepts, Architecture Design Sessions, Hackfests by coordinating Technical Architects to lead the execution, responsible for customer engagement in these activities
Launch Orchestration: Leads cross-technology team orchestration through the first mile, first 1-3 deals, to ensure partners are ready. Sees partners in action, giving feedback about ways to develop their skills, practices and methods
Technical Contributions, Events and Community Contribution: Attends Digital Transformation/Technology conferences such as Microsoft Build. Participates in technical panels and user groups, provides insights, and contributes to work that is shared across communities such as Engineering feedback, MSDN and Microsoft Channel9

As a Client Services Territory Lead, you will help manage Client Services delivery teams of a specific territory, overseeing strategic initiatives, execute on departmental projects, and a team of managers while assisting them and their teams to understand and achieve their goals. Client Services Territory Leaders also function as a territory management focal point coordinating between the different organizations of that territory, and ensuring alignment with other territories in their region.

Responsibilities

Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
Removing obstacles and empowering their team leaders to be successful
Creating and tracking personal development plans for their management teams and monitoring development of their teams
Delegate and drive objectives and key results through their territory
Balance the asks of their teams with the business focus and needs
Support escalations and customer relationships where it may benefit the team leaders within the territory
Align with territory sales leaders on sales support motions and serve as an escalation point for challenges, ensuring consistency and alignment across their teams for sales engineering and post-sales activities
Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
Encourage open communication between teams, regions and global company knowledge sharing
Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation.