we are looking for a Junior Tech CSM.
Responsibilities:
Receive and process customer orders for SIM cards through various channels (phone, email, online, etc.)
Pack, and prepare SIM card orders for shipment
Activate SIM cards using the companys activation platform or software
Ensure all orders are fulfilled in a timely and efficient manner
Maintain inventory levels of SIM cards and notify management of any stock discrepancies
Package orders securely using appropriate materials to prevent damage during shipping
Collaborate with shipping/logistics team to ensure smooth delivery of orders
Provide excellent customer service and handle any order-related inquiries or issues
Adhere to all company policies, procedures, and quality standards
Guide customers through troubleshooting steps, including configuration checks, module diagnostics, and network testing.
Assist customers in configuring and setting up IoT devices, cellular modules, and gateways for seamless integration with cellular networks.
Assisting with other tasks provided by other team members
Identify needs for training and schedule appropriately to conduct
Working together with other team members in order to improve customer Service procedures
Requirements: Technician degree
Fluent English, excellent customer-facing and communication skills (verbal and written)
Ability to manage time efficiently and work with minimal supervision
Basic skills with picture/video editing software
Good Microsoft excel skills
Ability to work efficiently and meet deadlines
Good communication and problem-solving skills
Experience with Zendesk - advantage
Experience with Kibana - advantage
Creating/using API or scripts - advantage
Have experience using helpdesk software - advantage
Have experience in IoT or telecommunications industries - advantage
Have experience in creating user guides or tutorial videos - advantage
This position is open to all candidates.